Why Do You Need a Unified Commerce Solution to Boost Sales and Customer Services?

Boost sales and customer services with the help of Unified Retail Management Software. With LS retail you can understand your customer psychology and make sales strategies accordingly. Get greater visibility and make more effective marketing campaigns to draw more customers. 

A modern Retail ERP Software works as a unified software solution, helping to avoid the downsides of patchwork. Such solutions integrate multiple departments within the same environment and help businesses build on solid foundations. Optimizing multiple software solutions can be a pain, such as building complexities with IT. it can hamper your management and drain resources. Therefore, your finances are engaged in doing the technical patchwork and keeping your staff tied up.  

As for data management, it gets quite hard to take care of data throughout multiple software systems. It’s pretty complicated to manage your data as the system allows it, different software follows different patterns. Hence, you are all entangled with multiple software management formats 

While using multiple software systems, financial reporting becomes a real pain. Data extraction followed by data standardization of calculation and formulae into a single accounting template from different applications, sub-ledgers, and transactions is not ideally recommended.  

 It is complicated to extract data from a siloed database and when these databases do not coordinate, it hampers your efficiency to improve and enhance. Failing to share the required document throughout the departments can become a potential threat to the overall productivity of your organization.  

Boost Sales and Customer Services with a Unified Commerce Solution: LS Central

You need the right Retail ERP Software, effective customer service, and good quality products. LS Central being a unified commerce solution built on Microsoft Dynamics 365 Business Central ERP. It’s easier for the retailers to meet exceeding customer demands for exceptional services.  

This is how LS Central helps to boost profit and customer services:  

Centralized control  

As a unified software solution, LS Central blankets your overall business from back to front, POS, ERP, inventory, sales, promotions, and offers. The information from these key areas is integrated within the same platform allowing a centralized control to the retailer. You no longer have to move your data from ERP to eCommerce/ in-store or you need to import files: the system automatically takes care of it.  

 Effective Customer Service  

With LS central, draw customers back and get repeated business, allowing secure and contrasting payments. Compare replenishments with the real market demands, allowing customers to check real-time stock availability. Integrate customer shopping data and use their preferences to personalize interactions. Allows self-service shopping and checkouts. Give the first hand to customers to return your products online or in-instore as per their preferences. Allowing one on one appointments, consultations, and personalized services.  

Loyalty Programs  

Loyalty programs can boost your sales like magic. Having an insight into your customer preferences and their spending pattern, you can utilize that data to generate special offers, discounts, and other schemes to lure customers in. As the name suggests, these programs ensure customer loyalty and contentment with your services.  

Omni Channel  

Offer your customers an out-of-the-world shopping experience, also encourage your customers to invest their loyalty and engagement both in-store and online, allowing them to create and maintain shopping lists, address personalized offers straight on their phones. Boost brand awareness and customer retention hand in hand via the omnichannel. Compute customer data, profiles, and spending patterns to create business strategies. 

M-POS (Mobile POS) 

With M-POS, Ensure speedy and effective service to your customers. Quick service establishments can improve their pace by offering fast order taking from POS Terminal, while fine dining restaurants can offer pace and mobility by taking orders directly at the table on mobile device. Orders can be sent immediately to the kitchen system from the mobile POS or from the main menu, so that your service can become even more effective and fast-paced.   

A Unified Data  

To get a holistic view of the customer experience, you need to adopt a centralized data platform in Retail CRM Software, containing everything from the contact center, website data, sales information, and marketing information and analysis on everything touched by your customers. With LS Central get an overview of your business via a centralized platform bringing all the necessary data within the same environment. Make better decisions with the bigger picture now available.  

Final Words

A unified software solution like LS Retail can help your business boost sales and customer services. We recommend researching through retail ERP Companies and find a suitable LS Retail Implementation Partner. Trident Information Systems is a Gold LS Retail partner and earned experience of over 22+ years. Armed with 150+ technical resources, we have successfully served multiple businesses.