restaurant management erp

How to reduce queues in your retail store and keep customers safe

Consumers hate standing in line at the store. This is nothing new. Nine out of ten UK shoppers interviewed by Box Technologies and Intel revealed they avoided stores with long queues. When Amazon opened its cashier-less, checkout-less store Amazon Go, many hailed it as a much-needed revolution exactly because it eliminated the need to queue to check …

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8 tips to build a successful restaurant experience in times of crisis and beyond

Digital transformation is no longer a choice. That’s the key message from the experts who spoke at “How to build a successful restaurant experience in Covid times,” an online event organized by LS Retail and Microsoft. The panel included industry experts from Microsoft and LS Retail as well as Leon DeWet, a CIO with decades …

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Why organizational change projects fail and how to prevent implementation disaster

New IT installations often fail. At least that’s the widespread belief surrounding organizational change initiatives today. One frequently cited study from the 1993 book Reengineering the Corporation goes as far as saying that as many as 70% of the organizations that undertake a reengineering effort do not achieve the dramatic results they intended. A more recent McKinsey …

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How the self-service trend is transforming restaurants

Modern consumer places a huge value on convenience. A recent report by the National Retail Federation found that 97% of consumers have backed out of a purchase just because it was inconvenient for them. And in quick service restaurants, figures show that lengthy queues can be off-putting: almost three out of four guests say they would leave …

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How AI and AR can help retailers stay in business in moments of crisis

Store closures and social distancing have caused a rise in demand for virtual tools and technologies that bring the shopping experience into consumers’ homes. Beauty brands, which were among the first to try out AI and AR to enhance the consumer experience, are increasingly using the technology to suggest products based on people’s preferences and …

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