Tag: pos software india

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When do you know that your business needs a CRM software?

Customer Relationship Management is a process of managing or organizing prospects throughout the sales life cycle. The more the advancement in serving the clients, the more will be the payment stream for the Company. Trident’s CRM software solutions happen to be one of the most effective and efficient CRM software that could easily cut overhead costs and give highlights which demonstrate helpful to different business firms.

Many CRM software programs available have several features that can be used or restricted – so in effect a business can modify to make their own CRM software. However, utilizing CRM software gives various advantages to both organizations and customers and that is the reason each genuine business has implemented some of the other CRM applications.

So who can opt for Trident’s CRM software?

A simple response to that question would be “Any business with customers would utilize CRM“. However, in the real world, it is not just as simple as that. Choosing an appropriate CRM software solely depends upon the business process along with a range of profitable features. Below are the type of Businesses that could gain benefit from using Trident’s CRM software solutions.

1- The business that uses any form of Marketing: 

For any business that uses marketing campaigns to promote, sell or advertise their products or services in the market through various communication mediums such as phone, email, etc. Reaching to customers in bulk within a short period as well as recording the response on the go makes it more effective to manage the marketing process.

2- A business that deals with B2B and B2C Sales:

For any business that tends to cope up with the Customers to sell or cross-sell the products. Maintain relevant sales data such as documents, communication records, etc. Identify the process flow starting from Lead up to the deal gets closed.

3- A business that creates Quotations & Invoices: 

Built-in invoicing module to track the quotations and invoices generated against an opportunity. Efficiency to merge the billing details into the document which can further be mailed to the customer right from the CRM software without any need to switch between the applications.

4 – A business that deals in Customer Service: 

For any business that believes in increasing customer satisfaction by helping them in tracking as well as resolving the issues completely. Managing the cases within CRM as well as auto – escalations triggered on a timely basis not only guarantees better customer satisfaction but at the same helps the Management to track resource performance.

5- A business that wants to increase efficiency: 

Well-organized business results in better output which can be ultimately tracked with the help of various Reports, Dashboards, etc. Well-improved or say the advance level of features incorporating in CRM with the latest release of versions has enhanced the CRM which has ultimately proved beneficial for Business growth.

Thus using CRM software gives you numerous benefits to enrich both Business and Customer Relations by serving your customers better with stronger service and support. To know more about how can CRM software help you, you can check out our CRM software solution on https://www.tridentinfo.com/microsoft-dynamics-crm-software-solution/ and contact to our experts on https://www.tridentinfo.com/contact/.

Food Manufacturing ERP

What Considerations Should be taken into Account when Implementing the New ERP for Food Manufacturing?

Usually, the decision-making process for ERP for Food Manufacturing is long and complex. From deciding which functionality is most vital to your business, to choosing a system that will make rapid and meaningful changes, it may seem daunting to decide on the appropriate ERP solution for your organization.

But don’t worry, Microsoft gold partner Trident got you covered. As we have 20+ years’ experience and  implemented ERP food manufacturing various satisfied customers like Haldirams, Nik Bakers, etc. Through sharing tips on how to pick and incorporate the right food production ERP solution for your food company, we will make the decision-making process of implementing an appropriate ERP for food manufacturing a bit easier for your organization.

1) – Food Specific Approaches

Tons of ERPs and business solutions are available to choose from. But as a food manufacturer or supplier, you should understand that it is complex to manage a food business effectively and comes with its own set of unique complexities.
Many of the integrated software systems in the marketplace for small to medium-sized enterprises provide the functionality you would expect for sales, acquisitions, operations, accounting and inventory management only. But what about the extra features distinctive to food manufacturing? Once you settle on a standardized ERP solution, ask yourselves how much modification and flexibility a food-specific system will have to go into implementing the following characteristics:

  1. Food safety and compliance
  2. Manufacturing and quality
  3. Recipe development and management
  4. Food recall and trace-ability

2) – Functionality

Recalling that not all food businesses run in the same manner is also relevant. A supermarket bakery operates much differently than a manufacturing frozen food, and a meat processor will have a completely different set of software specifications than a broad line dealer.

So where are you going to start? Try to address the features and functions that your existing system currently lacks. Create a “wish list” of elements that would make operations run better if you had them in the spot. From there, you can filter a lot of ERP providers and can concentrate on only those solutions that are suitable for your organization.

3) –  Easy to Use

Suppose: at your job you’re a warehouse worker or a machine technician. Now your management team has decided to introduce a new software platform throughout the organization, and you are responsible for learning it as soon as possible (and as precisely as possible). Too much load, right?

Moving from manually managing stuff or from a legacy system to a fully integrated ERP solution can be terrifying for everyone in the company. The accounting department now needs to learn how to use a new system to enter figures and run calculations. The QA department now has a new way to set up quality controls and audits. If a new process is too complex, your staff might feel frustrated, disheartened, and underappreciated.

Look for an ERP running on a system that is probably already familiar with most of your workforce (such as, for example, Microsoft Dynamics)

4) – Customer Support

Working with a vendor of an ERP solution is so much more than just buying and using the product to run your business. The ERP solution is implemented, which usually takes five to nine months, and then continued support and facilities will proceed across your software’s life cycle.

It is therefore essential to ensure that the ERP you choose is assisted by a team of people who are committed to ensuring that you are successful. This means for the food industry you need experts who are not only professionals in software but also food specialists. You wouldn’t recruit somebody to work in your warehouse that wasn’t a good choice, correct? Think the same way about the people who are working for your ERP provider. Because they are also responsible for your business ‘ success.

It is easy to get confused as there are too many ERP for food manufacturing service providers, so remember to remain vigilant and consistent with what you want to get out of your solution. Selecting the right ERP means choosing software to help you enhance food security, simplify efficiency or productivity and handle the progress of the enterprise.

If you still have any doubts left in your mind then you can contact to Trident’s ERP for food manufacturing providers on https://www.tridentinfo.com/contact/

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Enterprise Software Solution for Retail, Hospitality & Manufacturing

An organization consists of various departments like Marketing, Finance, Operations Management, Human Resource and IT. So no matter what the size of the company, it becomes difficult for a company to unify or manages its data. Therefore all companies prefer ERP systems to manage their day-to-day activities to follow the business status comfortably and the same goes for the hospitality, retail, and manufacturing industry. For any business in hospitality, retail, and manufacturing, be it bar services, some steel industries or some food court, maintaining all becomes critically important if they want to boost their profits. In the below context, we will discuss how ERP benefits the Hospitality, Retail, and Manufacturing industry.

Trident’s ERP Benefits

1) Real-Time Data

Organization data is dynamic, it varies every day and every company needs a real-time insight on their data so that any change will be reflected uniformly across all the units of an organization.

ERP can solve this problem as ERP is all about information. It explores and scatters real-time information to all the relevant units, leaving no scope for error or delay.

2) Point of Sale System

A point-of-sale (POS) terminal can be connected to other terminals and a server at another location. It can be expanded with handheld devices wireless linked to the remote area. You can trace several operations in beneficial ways and customize it as your requirements vary over time.

3) Customer Management

ERP plays a significant role in customer management and maintenance. You can order the purchase history of customers and choose the most productive ones, offering them reward points or gift vouchers. The customer history gives you an idea of customer practices that enables you to promote accordingly. ERP also assists you to resolve customer complaints promptly.

4) Employee Management

Employee management is the main advantage of using ERP in any industry. Apart from the challenges of maintaining data of several employees in any industry, the geographical restrictions make it more difficult.

ERP helps in the management of employees through an integrated system. Primary employee details are saved in the ERP system, along with real-time information like shift timings, work hours, their work, etc. All of this helps in managing the employees more efficiently and making interaction with them easier.

6) Inventory Management

ERP saves the data of individual product details so that we can know exactly what is presently in your inventory and which items are out of stock or going to be out of stock. It also traces the expiry date, temperature, etc. and helps in demand forecasting.

We have seen the benefits of ERP, now you must be wondering which ERP software is best to use ? Trident’s Dynamic NAV ERP is easy-to-use software, which helps the recording and processing of multiple financial transactions and processes. It is outlined to overcome inadequacy and heighten your organizational productivity. This ERP software for the Hospitality, Retail and Manufacturing industry is easy to learn, scalable and requires low maintenance.

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Problems Faced by POS System and Trident’s Solutions

The modern point of sale systems is an easy and efficient way for merchants to trade their goods and services. It can help any business to get more sales, in business management, and also help in leveraging ecommerce features. Though, POS problems could face some problems which fortunately are avoidable if you choose the right pos system and implement it properly. So in the below context, we will discuss the problems while implementing a POS system and their solutions.

1) Security Issues

Even one breach to the customer’s confidential data is enough to ruin your reputation and trust that you have built over the years with your customer. To counteract this costly mistake and to safeguard your business, it’s crucial to invest in the good POS system that includes a hacker detection. You also have to keep in mind the following tasks:

  • Protection and encryption of your Wi-Fi
  • A strong password for your POS
  • Different Wi-Fi network from customers
POS Security

2) Adopting the Wrong POS System

One of the key feature of the POS system is the breadth of reporting analytics that is made available for retailers. But if you skimp on implementing the POS system then that could lead to inaccurate reporting. So you don’t have to skimp on implementing it as it is a one-time investment with great ROI.

3) No Backup 

Suppose you have selected a good POS system but what if the internet is down? How could you do a transaction? You need to ask these questions to yourself after implementing a POS solution.

This is especially important if you choose a web-based system that can’t process payments without a Wi-Fi signal. So it is suggested you have a backup “hotspot” connection.

Depending on your business’s requirements, you might also think to have a complete backup POS system. For example, some businesses keep a free POS system or mobile payment app handy for when they have problems with their primary POS.

4) Not Using POS Optimally

Sometimes even if the merchants have a great POS system they don’t know how to use its advanced features like Sales reports, Email marketing, E-commerce, Employee management, etc. This means that they are wasting their money on the features they are not even using.

5) Proper Training of Employees

Employees face troubles when the new POS system is installed in your business. So employees have to be trained thoroughly which will enable them to run different operations on the POS system smoothly and efficiently.

dynamics nav partner

Picking a POS system is the beginning of a long-term relationship, and you want to make sure that the company you choose will be there through thick and thin. You’re faced with a lot of options, and you want to make sure to partner with a strong company dedicated to the retail industry, therefore, we would likely suggest you go for the Trident Information Pvt Ltd which is the Microsoft Ls nav partner and can provide you an end-to-end retail POS solution for stores or chain of retails, which is powered by Microsoft Dynamics NAV. This integrated solution delivers completed and innovative functionalities to the busiest retailer without the need to build, manage and maintain multiple applications and interfaces. Its unique use of single application covers your whole retail business from the Point of Sale (POS) terminals to headquarter. The powerful functions including store management, inventory, merchandising, demand planning and all the back-office functions that you would expect to find at head office are available in LS Retail.

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Retail Competition is Increasing. Gain the Flexibility you Need to Sharpen your Edge

New solutions based on cloud, mobility, social media and analytics provide the means to keep shoppers loyal. Our solutions deliver the flexibility needed to implement new business models; expand private labels; engage shoppers online; and better manage transportation and delivery.

LS Retail

LS Retail is an end-to-end retail POS solution for stores or chain of retails, which is powered by Microsoft Dynamics NAV. This integrated solution delivers completed and innovative functionalities to the busiest retailer without the need to build, manage and maintain multiple applications and interfaces. Its unique use of single application covers your whole retail business from the Point Of Sale (POS) terminals to headquarter. The powerful functions including store management, inventory, merchandising, demand planning and all the back office functions that you would expect to find at head office are available in LS Retail.

Why LS Retail Software Solutions?

Fully Integrated All-in-one Software Solutions

Manage your business centrally from end to end with our flexible, custom-designed and cloud-enabled software solutions. Cover your whole operations from headquarters, check your performance in real time and react quickly to change.

Enhance Your Omni-channel Strategy

Fast-changing consumer habits demand innovative business systems. With LS Retail’s cutting-edge omni-channel software solutions you can offer a seamless, personalized consumer experience across all channels and touch-points, including social media.

Offer Superior Customer Experience

Give your customers an outstanding shopping experience across all your sales channels and their loyalty and repeat business. Grow your clientele and margins by offering a fast and accurate service in-store, online and on-the-go, including personalized deals and more.

Meets Your Most Specific Needs

The rich functionality provides endless possibilities for enhancement of performance.

Head Office
  • Product Lifecycle Management
  • Manual and Automated Item Maintenance
  • Dynamic Hierarchy, Attributes and Other Grouping of Product
  • Price, Offer, Coupon and Campaign Managment
  • Automobile Replenishment
  • Replenishment by Allocation
  • Serial / Lot Number Support
  • Member Management – Loyalty Program
  • Vendor Performance
  • Sales Reporting and Analyzing
  • Sales Commision
  • Loss Prevention

Back Office

  • Dashboard for Store Operations
  • POS Management
  • Cash Management
  • Stock counting and Adjustments by Simple Worksheets
  • Store Replenishment by Stock Request, Purchase and Transfer Orders
  • Sales History
  • Simple End of Day Statements
  • Receiving and Picking Goods
  • Flexible Architecture
  • Serial / Lot Number Support
  • Gift Registration

Mobile Device

  • Mobile POS
  • Receiving / Picking
  • Stock Counting
  • Stock Changes
  • Label Ordering
  • Stock Counting and Adjustment

Store Front Office (POS)

  • Fast Checkout
  • Simple Operation
  • Multiple Interface
  • Broad POS Hardware Support
  • Item Cross Selling
  • item Finder
  • Member Management – Loyalty Program
  • Serial / Lot Number Support
  • Multiple Payments
  • Special Order Entry at POS
  • Item Configurator
  • Operate locally – Configure Centrally
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