Tag: Microsoft partner company

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How Dynamics 365 ERP Helping in Manufacturing Industry

With the advancement in technology, manufacturers are under pressure to live at top-level productivity throughout their supply chains in the phase of a transforming industrial landscape.

Transforming operations and enhancing productivity is a top preference for many manufacturing businesses, but if manufacturers have to build more efficient and productive organization industrial overhaul, they necessitate to have a sound business management solution at their foundation. This is where an ERP like Microsoft Dynamics 365 for manufacturing can make all the difference. The Microsoft Dynamics suite has long been a favourite of manufacturing businesses, with Manufacturing ERP Software solutions Dynamics NAV and Dynamics AX, in particular, offering a range of tools and processes for manufacturers of all types. Microsoft Dynamics for manufacturing has been aiding manufacturers to streamline and enhance their processes for two decades, and now, in the phase of massive digital transformation across the industry, it is rendering customers with modish tools to assist them to do more

Benefits of Microsoft Dynamics 365 for manufacturing


1) Heighten supply chain operations

It can be challenging to gain a complete, real-time survey of procedures. Data from sales, suppliers, order fulfilment, product performance, and customer service all need to be acknowledged while sweating to advance supply chain processes.

By linking your business data, supply chain data, and public data like maps and weather forecasts in a system instilled with artificial intelligence and machine learning, manufacturers can better readjust to changes and developments which ultimately cut down the wasted time and resources.

A cloud-based, mobile-enabled solution like Dynamics 365 for manufacturing assists businesses to implement a holistic system that acts as a “single source of truth” can help create more accurate schedules, forecasts, and budgets, which in turn power a more efficient business.

2) Slick asset management

Dynamics 365 for manufacturing enables manufacturers to closely observe their machinery by processing and gathering data in real-time. Performance, usage, and machine lifecycle information can be viewed anytime, anywhere, and any issues can be resolved accordingly. Combination of an innovative ERP like Dynamics 365 with IoT-ready parts, manufacturers can keep an even closer eye on their assets, spot broken or inefficient components, and use collected data to work accordingly.

 

4) Make better use of business data 

The growth of the IoT is not only enabling manufacturers to better sync their equipment and processes, but it’s also producing impressive amounts of data. How businesses use that data is crucial to their success in the new age of industry.

Combining this centralized intelligence with Dynamics 365’s built-in AI capabilities supports manufacturers obtain actionable insights from their data, forecasts based on previous actions and events, and graduate from being reactive to staying one step ahead.

3) Enhance innovation 

In any type of business, time is money, and manufacturers are under relentless pressure to reduce production cycles and get products to market more quickly.

Dynamics 365 for manufacturing allows greater insight into business operations, highlighting sections that can be optimized, processes condensed, and costs cut. With product, customer, and performance data being examined in real-time, manufacturers have more freedom and scope to enhance the way they work and respond to changes quickly.

Having data on hand to able to innovate and reinvent not only empowers employees but also shortens the time to market and enhance manufacturing process automation.

 

5) Boost profitability

By equipping manufacturers with the tools and intelligence to make their services better, faster, and more customer-focused, Dynamics 365 for manufacturing enables users to eliminate waste, reduce errors, and provide more value to their customers; all of which will result in higher profits, and a healthier future.

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Trident is best ERP Implementation Partner in India, UAE & South Africa, Read How?

Trident is an award-winning, gold-certified ERP Implementation Partner in India. For many years, we’ve successfully enabled numerous organizations not only in India but also in South Africa (Microsoft ERP partner in South Africa) and UAE(Microsoft ERP partner in UAE) to digitally transform with ERP and grow their businesses. Our clients span several industries, from non-profit organizations and associations to professional service organizations and commercials businesses, including Retail, Education, Logistics, Hospitality, E-commerce, Real Estate and Contracting & Manufacturing.

5 Reasons why Trident is most desirable ERP implementation partner

1) Sound Track Record

A significant constituent to weigh when choosing an ERP partner is whether the company you’re examining has a strong track record or not and TRIDENT will not let you down with this one because it is NAV partner in India and ERP partner in South Africa, so it has successfully worked with leading organisation from Retail, Hospitality, Manufacturing, Oil & Gais Distribution, Duty Free, Government, etc,. Industries worldwide.

2) Sufficient Resources

Trident has sufficient technical & functional resources (i.e., 150+ Resources). Trident has previous experience dealing with companies of any size and scope even If you’re a global company don’t worry as Trident is Nav partner in India, Microsoft ERP partner in UAE and Microsoft ERP partner in South Africa so we have sufficient resources that can handle global ERP implementations and we had handled the big scale companies earlier also.
We reliably meet goals through:

  • Our locations and own resources in UAE, India & Africa
  • Process and solution know-how with Microsoft Dynamics ERP NAV & AX plus Dynamics 365 installations with between 20 and several thousand users
  • International consulting expertise for Microsoft Dynamics NAV & AX plus Dynamics 365  roll-outs
  • Our certified project management process model, which has been proven many times in practice
  • The Microsoft Dynamics® Sure Step method
  • Certified and experienced project managers, technical & functional consultants and developers
  • Our own high-quality standards

3) Knowledge of your industry –

In addition to having a strong track record in general, your ERP implementation partner should have a great track record within your industry. As Trident is Microsoft ERP Implementation Partner in India so we keep this thing into consideration while implementing an ERP system and we know that the more the software suits the methods you already have, the less you’ll have to change your business, and therefore, the less costly and time-consuming that will be.

 

4) Well Recognised and Awarded

Microsoft has awarded us certifications in many areas – as backed up by our numerous Gold and Silver competencies. These qualification ratings in the Microsoft Partner Program show customers what they can expect solid advice and reliable implementation

5)  Agile methodology for software development

Trident also focusses on fresh information to come to light during the implementation process. We may have some ideas previously and change them over time and it’s important that we are able to adjust the software/implementation process in acknowledgment to the fresh demands and be adaptable based on varying situations.

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AID for Retailers : Trident’s Ls Retail Solution

Problems faced by Retailers

With the advance in technology, many retailers are facing mounting pressure to make their business model effective and efficient so that it can stand with the market of intense competition. Nowadays customers have become smarter because of the concept of digitalization, they have endless choices at their fingertips, they have a voice and they can post a review—and one in five consumers do, therefore, with the advancement in technology it is critical for businesses to gain insight into their customers’ needs in order to deliver experiences that build lasting relationships

Solution by Trident’s LS Retail

Trident is a global consulting firm that empowers organizations around the world to digitally transform and grow their businesses. Our expert consultants offer strategic consulting, implementation services, support, and managed services and pre-built software solutions that help our clients innovate and reinvigorate customer, employee, partner and supplier experiences and processes using Microsoft Dynamics 365, ERP, CRM, Business Intelligence and related Microsoft cloud solutions and with the help of them it provides Ls retail which can solve almost every problems of retailers. First, we should know what is Ls retail?

Trident Retail Solutions based on cloud, mobility, social media and analytics provide the means to keep shoppers loyal.  Solutions deliver the flexibility needed to implement new business models; expand private labels; engage buyers online, and better manage transportation and delivery. Store management, inventory, merchandising, demand planning and all the back-office functions that you would expect to find at head office are available in LS Retail.

Ls Retail can assist your business with the following:

Economical and Efficient

Executing LS NAV you get the benefits of having one fully integrated retail platform, creating genuine savings on IT costs including software administration, moreover streamlining the way you manage IT by having a simplified solution that benefits your business:

  • Lessen the time on data cleaning for various sources
  • Lessen errors and inconsistency across your data
  • Boost efficiencies in pricing and stock visibility

Expand business and retain customers

LS Nav can modify your sales plan and help your marketing strategies by building demand generation from unlike customers and supporting living customers through:

  • Innovative upsell and cross-sell functionalities
  • Customized loyalty programs improving the customer experience
  • Sewn promotions for sales campaigns
  • Automatic coupons, gift card, and promotional offers managements

Expand perimeters and guard living sales

LS Nav will assist you to get control and optimize operations through a number of modules, which will help you:

  • Magnify staff functions and enhance customer assistance
  • Lessen costs on inventory management
  • Secure your business on loss and fraud
  • Lessen the need for markdowns
  • Manage vendor and supplier performance
  • Multiply your profits and meet targets

Optimize your inventory and replenishment

By controlling your inventory in an optimal way, LS Nav can help you:

  • Free up working capital
  • Lower inventory levels by up to 35%
  • Lessen workload through automation: Replenishment can be done automatically or manually
  • Diminish markdowns
  • Confront fewer stock-outs
  • Quicker return on investment

POS

Your consumers require fast register processing, LS Nav’s innovative Point of Sale (POS) system offers them a quick and error-free experience wit.

The POS terminals are simple to set up and maintain and support the use of both keyboard and touch screen equipment. You can immediately obtain your transactions and sales events directly through POS because of the real-time data replication system and process.

Conscious Design and Online Shopping

Make your customers your priority. Today your customers are online shoppers and demand an online app, you need to put them first.

Through LS Mobile and Ecommerce you can handle customers with tailored offers, customer loyalty programs, click incentives,  and enticing product information through the omni-channel.

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Why Trident is best Microsoft Dynamics Partner in India, UAE & Africa??

Trident is an award-winning, gold-certified Microsoft Dynamics Partner in India, UAE & Africa. For many years, we’ve successfully enabled numerous organizations not only in India but also in South Africa (Microsoft partner in South Africa) and UAE(Microsoft partner in UAE) to digitally transform and grow their businesses.

Consumers believe our experienced certified project managers, technology experts, and service experts with their sharpest implementation and migration projects. First, we gain a deep knowledge of your company and then we create and execute a combined solution to fit your different needs. Trident’s expertise and proven project management methodology ensure economical and up-to-date solutions and all that can be possible as we are one of the best Dynamics NAV partner in India & UAE among other Navision Partners in India & UAE.

Our clients span several industries, from non-profit organizations and associations to professional service organizations and commercials businesses, including retail, education, logistics, hospitality, E-commerce, real state and contracting and Manufacturing.

We deliver ERP, CRM, application development, system integration, application performance management, Audit & GRC, and Business Intelligence solutions that resolve complex things and enhance execution for our customers. As we are Microsoft Dynamics Partner in India and Dynamics NAV Partner in India we can provide the following solutions with the help of Microsoft’s services

  • CRM and Member Management Solutions which is done by Microsoft Dynamics 365, Sales and Marketing (CRM) and member management powered by CRM.
  • Business Intelligence and Productivity Solutions which can be achievable by Microsoft Power BI and Microsoft Office 365.
  • Accounting, Financials, and ERP Solutions which is done by Microsoft Dynamics 365 Business Central and Microsoft Dynamics NAV
  • Implementation Services, Cloud Hosting, and Managed Services Offerings can be done by Azure Cloud Services and Management.

As a long time Microsoft Dynamics Partner in India, our entire Microsoft portfolio is supported by skilled, highly trained and certified employees with outstanding expertise. Our work has been recognized by Microsoft and that’s why Microsoft has awarded us certifications in many areas – as backed up by our numerous Gold and Silver competencies.

Our Credentials

  • Microsoft Dynamics President Club winner from Microsoft, 2011.
  • Gold-certified partner for Microsoft Dynamics, Ongoing.
  • Strategic Partner to Microsoft for Azure IoT.
  • Vertical Add-On development for Logistics and Transport.
  • One of the top 5 strategic partners to Microsoft for Dynamics AX in Retail in India.
  • Expertise in verticals of Retail, Construction & Real Estate, Manufacturing & Logistics.
  • Add-on Developed for HR & Payroll for MBS Dynamics NAV (Dynamics NAV Partner in India).
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Top 5 Reasons to Adopt Trident’s Cloud Services – Highy Secured Cloud Services

One of the best ways to boost your business in the right direction is through cloud services. Whether you have encounter issues with productivity, access to data, or anything else, the answer can be found only in the cloud. If you are not confident as to whether you should be working in the cloud, there are five reasons to assure you.

Trident’s cloud services meet today’s business and IT challenges, speed up development and transformation, and lower costs. It also mitigates business risks by providing secure, responsive, high-availability infrastructure which can respond to unexpected demand or market downturns.

#1: Effortless Access to Data

Plethora of businesses struggle with access to data. If you are carrying a thumb or USB drive around with data that you need, you might jump into problems. Not only may you be going with older data, there could be tons of versions floating around because everyone else is using a thumb drive with a version of the file as well.

You may require data when you are not in the office, and therefore you need to simplify access and maintain one version. By transferring all files on the cloud, the access is there as long as you have an internet connection. Further, everyone in a required circle is using the same file with cloud services.

#2: Mobilize your teammates

If everyone can access their data from the cloud, it is possible to become more mobile. Field agent can have access to forms and databases. Employees that commute out of town will have access to files and spreadsheets. This means that everyone can work more planned without being tethered to a desk inside of the office where the server is.

#3: Uplift Your Productivity

When everyone has more access to data, the productivity is going to be raised as well. No one will have to look for the data that they need, spend time pulling out reports from their desk to a USB drive, or making a special trip into the office in order to get data. For employees that travel, they don’t have to spend time on phones requesting for documents to be sent to them because they can go into the cloud and get it on their own. As more cloud services are tapped into, more yield can be gained throughout all departments.

#4: Get Reports in seconds

Everyone will be able to get the reports that they need considerably quicker as well. For example, if you have to turn a report into the office and you are persuing in the field, it may have to be submitted by fax. This means you have to get a fax machine and then someone else in the office has to data enter the information to be pulled into a report for a manager. All of this can be diminished with cloud services because of the way that electronic transmissions are made.

#5: Clean Up the Paper Trail

When you begin to utilize cloud services to the best of your company’s ability, you are going to notice considerably less paper hassle across your desk. The reason for this is because everything will be digitalize and centric. There will be no more logic to print off forms, have them completed in the field, turned in, and then turned into a digital format. The employee in the field will fill them out electronically, keeping them in digital format. This eliminates paper and reduces bugs that can be made with data entry.

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How M-Pos outweigh old conventional customer experience

How Mpos outweigh old conventional customer experience

mPOS is the gorilla of Indian payments industry. It is a revolution and has made it convenient for retailers and merchants to accept multiple payment modes in a matter of seconds. All they require is a smartphone and they accept all modes of payments.

If you carry a smart phone, you can transfer payments through e-wallets, BHIM UPI etc. But is that all you have? There is a large horizon of payment modes preferred by Indian community.

Its mPOS, it is just a mediocre device which helps you accept complex payment modes. And don’t miss the value-added services which can help you grow your business exponentially. It basically opens the opportunity to collect card payments, wallet and online payments, Cash withdrawal etc.

However, we present five reasons why you NEED an mPOS for your business:

  1. Grow your salesCustomers today keep varying preferences, with affinity for card payments, e-wallets, UPI transactions etc. unevenly spread across regions. Allowing customers, the freedom to pay the mode they want, not only improves the experience, but also positively influence their willingness and capacity to pay.
  2. Track your customer dataAn mPOS lend you track your customer preferences (including mobile numbers which you can save for future references). This can further help you maintain your existing customers by promoting engagement and connecting with your customers with offers, discounts and whatever.
  3. Go digitalizeWith digital invoice, you can always secure your payments as well as provide text/mail receipts to your customer’s real time. It is simple, automated and does not require your time and training.
  4. Fast and convenient to accept paymentsHave you ever thought about the convenience that your customer experiences when he is not required to stand in a queue to pay? Or even approach your billing or payment counter? mPOS makes payments as convenient and superb as you want. You can accept any kind of money, ANYTIME, ANYWHERE.
  5. A complete and hassle-free solutionFew companies do provide overall solution for payments acceptance along with the mPOS solution. But why does that matter? You need to assure that all your effort – to simplify the processes at your customer’s end – is not rendering those at your part increasingly complex.
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4 Reasons to choose Retail apps to reshaping customer experience & loyalty programs

Smartphones are no more a luxury, and the convention means of shopping are not the only means. Research revealed that in the US, sales that occurred via smartphones swelled by 126 percent in 2018’s first quarter. The basis of any mobile app development company is to rebuild the traditional shopping exercise consequently improving the model of mobile marketing.

A mobile app, for now, is not just the way to e-commerce but also for retail. For clients to satisfy their gratification as what they want, smartphone apps serve as a personal browsing and comparison tool in their hands. Mobile shopping is increasing its horizon for the convenience it provides. As an outcome, Trident Information Systems Pvt Ltd offer high-quality and cost-effective technology solutions

It’s m-commerce, not e-commerce.

A recently conducted survey, e-commerce carries more of 30 percent of the entire e-commerce and will grow exponentially. Mobile utilization is increasing at a lightning-speed rate than any of Google’s internal forecasts.

The most paramount benefit of m-commerce to users is that it takes few seconds in transacting. Also, users can do transactions from remote area and at any time of the day. Users prefer more in swiping the relevant curated images as retailers make several kinds of offers for the business promotion. This is all because mobile app developers recognize the end-user needs and create customized apps that fulfil user expectations.

People spend more time on Mobiles Apps than PCs.

The m-commerce is thriving at an escape velocity that provides a platform for this kind of technology shift. As per statistic, 90 percent of all buyers spent most of their time on mobile apps. Buyers get access to ample of information about the business products or services quickly. 63% of Americans today like to use a mobile app for the smooth convenience that it offers.

More engaging user experience

UI-UX are key element of retail app development. User’s value using apps as each of them has their unique features, which often follow industry standards. Research reveals that most of the buyers and customers give an app a chance once or twice.

Creating a feature-rich retail app by the developers is growing increasingly successful as it delivers an instant contact on the first-time users. Plethora of apps are available in the play store, but only a few of them make a difference.

Mobile App growth is flaming

There is a regular switch from mobile web to mobile app-based buying, which means that apps are more accessible and acceptable. The growth is increasing day by day, inspired by a massive ballooning in the number of mobile devices. Buyers use their smartphones to analyse what is around them, and retailers today needs to be smarter on efficient application of mobile app and satisfying the needs of mobile-empowered buyers

Conclusion

Developing successful and high-traffic mobile apps is the end-purpose of the development companies like Trident Information Systems Pvt Ltd. Numerous buyers still relish the in-store experience as they consider touch, see, and try products that they can’t do online – but that’s a less number of users. Retail app development benefits buyers with up-to-date market era. Mobile retail is entirely replacing the traditional retail as the favoured shopping means.

Manufacturing IoT

Let’s find, is IoT the Future of Mobile Applications?

This is call of the hour, that people are showing enthusiasm for the technology and buying it to make their life effortless. On paramount side, adopting IoT in an organizations can also make themselves several steps ahead in terms of speed, precision, controllability, remote-operability, productivity, etc. In fact, IoT has begun to get the attention of people for both personal and business applications.

Discussing IoT, talking about establishing a wireless network between devices, storing information from them and then taking decisions. The system encourages us in communicating with things and accessing them remotely, even from remote locations. This system can take over for home appliances, connected cars and many other things which can be controlled, and managed through embedded software, sensors, RFID’s, and the other type of connectivity

The IoT has built a positive digital disruption in the technology world and is ready to touch base every aspect of our life, including our business concern. Here are some practical uses of IoT in businesses:

  • Agriculture: Its years now, there is no innovation in this sector, moreover, this segment, almost has no technology used to keep the strength of crop up. However, now number of organizations are thinking of the using IoT techniques purposely designed and created for agriculture practices. At the critical level, IoT can help farmers effectively set the soil moisture, limit, controlling water usage and choosing the best fertilizer solution.

 

  • Ecommerce: Shopping experience for customer is now fundamental necessity for the organisation who are in ecommerce sector. Need to earn more money, then IoT will help you. It enables customers to effortlessly differentiate them from competitors. Ecommerce businesses use IoT to get insights about products popular on social engagement. Merchants can also use IoT in inventory management, logistics management, etc.

 

  • Healthcare: There are countless use cases of IoT in the healthcare segment. It can serve boom for patients, families, doctors, and other staff. We can see a rapidly growing market of IoT based healthcare apps ranging from remote patient monitoring checking to Equipment Monitoring solutions.

 

  • Enterprises: IoT has provided enterprises with an approach to connect employees, systems and other things and get more insight of every operation. IoT based enterprises enable organizations to boost their efficiency and chop down operational expenses.

 

  • Transportation: The transportation industry has spotted IoT as a technology made for them only. They can track things remotely, monitor how goods are being transported, and keep an eye on drivers and vehicles, their speed, and a lot more.

 

  • Manufacturing: IoT is profitable in the fields where both faster development, as well as the quality of products, are the critical factors for a higher Return on Investment (ROI). One of such fields is the manufacturing industries, and IoT has transformed it with things like big data, artificial intelligence (AI) and machine learning.

As everything in the industry are running at great pace in order to be a part of competition and be best in this competitive world, therefore Trident Information Systems Pvt Ltd help to improve and resolve your pain points in your business routine,

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Close the gap between the retail experience you offer and the one your customers expect

Close the gap between the retail experience you offer and the one your customers expect

In the fight against the e-commerce giants, brick-and-mortar retailers have a winning card: customer experience. Many factors contribute to making an in-store experience unique and compelling. A curated product selection, an exciting and fresh atmosphere, and personal, one-on-one service are just some of the elements retailers can use to their advantage.

Unfortunately, not all retailers seem to be playing their cards well.

Last year alone, Accenture reports, 61% of customers stopped doing business with at least one company because of poor customer experience. Research by Omnico Retail Gap Barometer reveals an even darker figure: 72% of consumers actually see all shopping as a frustrating experience! Brick-and-mortar shopping was found to produce even more irritations than online, with over a quarter of respondents describing the average in-store shopping experience as poor.

Going back to basics

When talking about modern customer experiences, one of the most popular topics is in-store innovation. In the past few years, the availability of increasingly advanced, and affordable, technology has utterly transformed shopping. Today’s in-store experiences are a far cry from last decade’s weekly trips to the mall.

However, the kind of tech some of the most innovative brands are experimenting with – from augmented reality, to holograms, to immersive multi-sensorial experiences – seem to be light years away from the bog-standard, uninspired customer journeys that too many retailers still offer.

Most of the frustrating shopping experiences customers describe and report are attributable to one or more of the following factors:

  • Unhelpful sales associates.
  • Inconsistent cross-channel experiences.
  • Poor personalization.

Let’s take a closer look at each factor, and see what tools can help close the gap between what consumers expect and the current, disappointing experiences many retailers still offer.

1. Unhelpful sales associates

The majority of retailers (61%) are confident that their store associates deliver great value and best-in-class assistance to customers, according to research by Forrester. Shoppers, however, disagree. Most (51%) consumers surveyed in the very same research believe that salespeople are not as knowledgeable about products as they should be. It is unsurprising, then, that very few consumers – less than one out of three – decide to rely on stores associates when they need to find a product.

How can you fix this?

Do you want your employees to deliver helpful, knowledgeable service? Then empower them to do so. This means giving them constant training, and the right technology.

Training: Learning about products and excellent service should not be limited to the onboarding stage. Keep your staff up-to-date with what stock is coming in, and help them understand how each item can suit different customer needs. A shopper looking for new running shoes doesn’t want to hear “here is what we have” – or wait around while the sales associates tries to read the boxes to understand the difference between two pairs of sneakers. What the customer expects is solid, competent advice on what sole is better for rough terrains, or which model has the best arch support. The in-depth knowledge needed for this level of service does not come cheap: you need to invest time and resources in constant, thorough, focused training.

Technology: Even with constant training, you can’t expect your employees to memorize your whole catalog and all your products’ features – especially in the days of endless aisles. A simple and affordable way to empower your employees to give more personal service is mobile Point of Sale. With a mobile POS in their hands, your employees can walk around the shop floor and give product information and one-on-one service to your customers where they are. On the POS, salespeople can quickly find all information on product details, variants, prices, and even real-time availability across all your locations. And it doesn’t end here. The best mobile POS systems also enable your employees to view, and show to customers, your whole product range, not just what you have in-store. A customer is looking for a specific type of paintbrush? Use the tablet to show the products available in your other locations and compare items side by side, with details and pictures. And to finish, you can close the sale on the spot. Yes – the best mobile POS take payments, too.

2. Inconsistent cross-channel experiences

In today’s hyper-connected world, the points of interaction and purchase just keep on multiplying. People can buy the t-shirt their favorite rapper wears straight from the music video. They can purchase a necklace on the jewelry designer’s Facebook page. They can replenish their kitchen detergent by pushing the Amazon Dash button they keep next to the sink. They can buy a new pair of headphones on their mobile, and select to pick them up in their favorite store location, or at a delivery box close to their home. They can use voice recognition to ask Alexa about the best wine pairing with ossobuco – and get the bottle sent home.

Across these increasingly diverse shopping moments, customers expect their experience with each retailer to be smooth and consistent – no glitches, no hitches, no disconnects.

As consumer expectations keep on growing, the gap with what most retailers offer gets larger. According to BRP’s latest Customer Experience/Unified Commerce Survey, the majority of retailers still don’t offer basic cross-channel capabilities such as stock visibility, start-to-end order tracking, or cross-channel returns. A case in point: none of the retailers interviewed by BRP said they could offer effective “start anywhere, finish anywhere” (shared cart across channels) services. At the same time, almost 3 out of 4 (73%) consumers believe that this is a key capability.

How can you bridge the gap?

Unified commerce is the latest tendency in retail management systems. Unified commerce replaces all the separate, badly connected software solutions and databases retailers use across their business with just one, centralized, enterprise-wide software platform combining POS, mobile, Web, inventory management, customer information, and more. Within a unified commerce system, all information is maintained in one place, and shared and distributed instantly to all touchpoints. This means both your staff and customers can have access to the same, real-time data, including prices and offers, which and how much stock is available in each location, as well as customers’ shopping history. By unifying all information and making it available across the enterprise, a unified commerce platform ties all loose ends, enabling retailers to achieve, and offer their customers, total visibility, consistent information, and smooth experiences across all points of interaction.

3. Poor personalization

The vast majority (85%) of retailers, Forrester reports, believe they do a good job at personalizing their messages to each single consumer’s tastes, interests, and past purchases. Once more, shoppers disagree. More than half (59%) of consumers interviewed in the same survey say that retailers do not know them, and that the personalized offers and communications they receive tend to be irrelevant and untimely, providing no value to them. Ouch! Last year alone, according to data from Accenture, 33% of consumers who abandoned a business relationship did so because they felt personalization was lacking.

The tech you need:

Mass-made, one-size-fits-all products, offers and messaging don’t cut it anymore. Today’s consumers are used to receiving targeted recommendations, designed-for-you communications, and even personalized prices  online, and they have come to expect the same level of individual attention across all channels.

To deliver this kind of experience across your whole enterprise, including brick-and-mortar locations, you need unified commerce systems, and Artificial Intelligence (AI) tools.

By maintaining all customer information in one database, unified commerce enables retailers get a straightforward, real-time picture of their customers’ habits, preferences, buying history, and behaviors. This highly organized data can then be run through predictive analytics and artificial intelligenceservices to deliver more effective, engaging, and personalized customer interactions. A good example of one such service is LS Recommend. This AI-powered recommendation engine uses historical purchase data to deliver relevant product recommendations. These suggestions can be shown on the e-commerce site, viewed on the phone of loyalty program members, or even displayed at the Point of Sale. In this case, sales associates can use them to engage customers, delivering the recommendations in the form of a personal suggestion. And thanks to machine learning, the system becomes increasingly accurate with time.

Making an experience great

Many retailers are feeling outpaced by today’s speed of change, with consumer expectations constantly increasing on the one hand, and technology quickly changing on the other. “By the time we catch up to technology, it will have moved past us again,” a billion-dollar revenue retailer told Forrester.

The good news is, you don’t need to offer drone delivery, virtual reality, or 3-D printed items to guarantee great experiences. Rather, implement the technology that enables you to deliver the necessary, and oh-so-important basics of modern shopping: competent service in-store, personalized interactions, and a consistent brand experience across channels. You can find all the elements you need to offer all this in a retail management system like LS Nav, our unified commerce platform that gives retailers mobility and a centralized view of all their information, including customer data.

To know more about LS Nav, and how it can help you close the gap between what consumers want, and what you can offer, get in touch with us.

 

Note:  Blog source : https://www.lsretail.com/blog/close-gap-retail-experience-offer-one-customers-expect/  LS Retail Official Website

Manufacturing IoT

It’s all about connecting data to make smart decisions to improve manufacturing

Manufacturing IoTThe term IoT was first originated by Peter T. Lewis to narrate “the combination of people, processes, and technology with connectable devices and sensors to activate remote monitoring, status, manipulation, and evaluation of trends of such devices.”

So the entitle has been around for a while now, but the idea still continues to develop and evolve as technology continues to facilitate through new hardware like sensors, and through the collection and analysis of data. So, how have the advancements in smart manufacturing affected the manufacturing business?

Benefits of Smart Manufacturing

Smart factories deploy smart manufacturing to gain production efficiencies, improve production quality and lower reaching to market. Machines can now address failure points and collect data that can be used to increase predictive and preventative maintenance, which in the long run improves uptime. Data analysis is used to predict and prevent failure; it indicates when intervention is required and suggest the necessary corrective actions. Troubleshooting is more systematic, which benefits both manufacturers and customers.

Sensors, Connectivity and Data

The entire concept of smart manufacturing plays around collecting and analysing the data. Sensors collect the data and networks transfer the data. If a device or piece of equipment on the floor is independent, it will not contribute to the collective understanding of the smart factory. Devices and machinery equipped with sensors have the ability to monitor, collect, exchange and analyse data – all without human interference. The sensors collect data, and communicate with correct information on the plant floor, as well as outside the plant (or from the outside in) faster, in order to make easier decisions.

Every device that has the ability to collect intelligence needs to be on a backbone of some type that allows it to produce data or have data pulled out of it. New sensor with networks can be established, or sensors and data networking can be added to existing devices.

As for the data itself, decisions need to be made that make the most sense for the manufacturing plant. How and where to house the data is one such decision – should it be kept in-house, or outside of the organisation walls? Data security is of important concern, so if data is stored off premises, remote connectivity and how to safely get into your system from the outside needs to be addressed.

Auto component, in Particular

Since automotive component manufacturing is the largest sector in the manufacturing industry, it permits special consideration in the IoT as it impacts manufacturers and their customers. In terms of complex components, the data gathered and analyzed can help ensure maximum replication in the process, consistent quality, and low defects. And again, the data also helps determine preventative machine maintenance which helps avoid unplanned break down.

From the customer perspective, smart manufacturing provides various benefits for communication and visibility. Machine data collection and reporting provides the customer important timing information on project and production order status.

And so it goes. The drive to glean more – and better – data from industrial equipment and systems will continue to improve productivity in all the sector as technology, sensors, and systems continue to evolve, to the benefit of the moulders and their customers.

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