Tag: Microsoft Navision Partner

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Top 5 Reasons to Adopt Trident’s Cloud Services – Highy Secured Cloud Services

One of the best ways to boost your business in the right direction is through cloud services. Whether you have encounter issues with productivity, access to data, or anything else, the answer can be found only in the cloud. If you are not confident as to whether you should be working in the cloud, there are five reasons to assure you.

Trident’s cloud services meet today’s business and IT challenges, speed up development and transformation, and lower costs. It also mitigates business risks by providing secure, responsive, high-availability infrastructure which can respond to unexpected demand or market downturns.

#1: Effortless Access to Data

Plethora of businesses struggle with access to data. If you are carrying a thumb or USB drive around with data that you need, you might jump into problems. Not only may you be going with older data, there could be tons of versions floating around because everyone else is using a thumb drive with a version of the file as well.

You may require data when you are not in the office, and therefore you need to simplify access and maintain one version. By transferring all files on the cloud, the access is there as long as you have an internet connection. Further, everyone in a required circle is using the same file with cloud services.

#2: Mobilize your teammates

If everyone can access their data from the cloud, it is possible to become more mobile. Field agent can have access to forms and databases. Employees that commute out of town will have access to files and spreadsheets. This means that everyone can work more planned without being tethered to a desk inside of the office where the server is.

#3: Uplift Your Productivity

When everyone has more access to data, the productivity is going to be raised as well. No one will have to look for the data that they need, spend time pulling out reports from their desk to a USB drive, or making a special trip into the office in order to get data. For employees that travel, they don’t have to spend time on phones requesting for documents to be sent to them because they can go into the cloud and get it on their own. As more cloud services are tapped into, more yield can be gained throughout all departments.

#4: Get Reports in seconds

Everyone will be able to get the reports that they need considerably quicker as well. For example, if you have to turn a report into the office and you are persuing in the field, it may have to be submitted by fax. This means you have to get a fax machine and then someone else in the office has to data enter the information to be pulled into a report for a manager. All of this can be diminished with cloud services because of the way that electronic transmissions are made.

#5: Clean Up the Paper Trail

When you begin to utilize cloud services to the best of your company’s ability, you are going to notice considerably less paper hassle across your desk. The reason for this is because everything will be digitalize and centric. There will be no more logic to print off forms, have them completed in the field, turned in, and then turned into a digital format. The employee in the field will fill them out electronically, keeping them in digital format. This eliminates paper and reduces bugs that can be made with data entry.

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How M-Pos outweigh old conventional customer experience

How Mpos outweigh old conventional customer experience

mPOS is the gorilla of Indian payments industry. It is a revolution and has made it convenient for retailers and merchants to accept multiple payment modes in a matter of seconds. All they require is a smartphone and they accept all modes of payments.

If you carry a smart phone, you can transfer payments through e-wallets, BHIM UPI etc. But is that all you have? There is a large horizon of payment modes preferred by Indian community.

Its mPOS, it is just a mediocre device which helps you accept complex payment modes. And don’t miss the value-added services which can help you grow your business exponentially. It basically opens the opportunity to collect card payments, wallet and online payments, Cash withdrawal etc.

However, we present five reasons why you NEED an mPOS for your business:

  1. Grow your salesCustomers today keep varying preferences, with affinity for card payments, e-wallets, UPI transactions etc. unevenly spread across regions. Allowing customers, the freedom to pay the mode they want, not only improves the experience, but also positively influence their willingness and capacity to pay.
  2. Track your customer dataAn mPOS lend you track your customer preferences (including mobile numbers which you can save for future references). This can further help you maintain your existing customers by promoting engagement and connecting with your customers with offers, discounts and whatever.
  3. Go digitalizeWith digital invoice, you can always secure your payments as well as provide text/mail receipts to your customer’s real time. It is simple, automated and does not require your time and training.
  4. Fast and convenient to accept paymentsHave you ever thought about the convenience that your customer experiences when he is not required to stand in a queue to pay? Or even approach your billing or payment counter? mPOS makes payments as convenient and superb as you want. You can accept any kind of money, ANYTIME, ANYWHERE.
  5. A complete and hassle-free solutionFew companies do provide overall solution for payments acceptance along with the mPOS solution. But why does that matter? You need to assure that all your effort – to simplify the processes at your customer’s end – is not rendering those at your part increasingly complex.
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4 Reasons to choose Retail apps to reshaping customer experience & loyalty programs

Smartphones are no more a luxury, and the convention means of shopping are not the only means. Research revealed that in the US, sales that occurred via smartphones swelled by 126 percent in 2018’s first quarter. The basis of any mobile app development company is to rebuild the traditional shopping exercise consequently improving the model of mobile marketing.

A mobile app, for now, is not just the way to e-commerce but also for retail. For clients to satisfy their gratification as what they want, smartphone apps serve as a personal browsing and comparison tool in their hands. Mobile shopping is increasing its horizon for the convenience it provides. As an outcome, Trident Information Systems Pvt Ltd offer high-quality and cost-effective technology solutions

It’s m-commerce, not e-commerce.

A recently conducted survey, e-commerce carries more of 30 percent of the entire e-commerce and will grow exponentially. Mobile utilization is increasing at a lightning-speed rate than any of Google’s internal forecasts.

The most paramount benefit of m-commerce to users is that it takes few seconds in transacting. Also, users can do transactions from remote area and at any time of the day. Users prefer more in swiping the relevant curated images as retailers make several kinds of offers for the business promotion. This is all because mobile app developers recognize the end-user needs and create customized apps that fulfil user expectations.

People spend more time on Mobiles Apps than PCs.

The m-commerce is thriving at an escape velocity that provides a platform for this kind of technology shift. As per statistic, 90 percent of all buyers spent most of their time on mobile apps. Buyers get access to ample of information about the business products or services quickly. 63% of Americans today like to use a mobile app for the smooth convenience that it offers.

More engaging user experience

UI-UX are key element of retail app development. User’s value using apps as each of them has their unique features, which often follow industry standards. Research reveals that most of the buyers and customers give an app a chance once or twice.

Creating a feature-rich retail app by the developers is growing increasingly successful as it delivers an instant contact on the first-time users. Plethora of apps are available in the play store, but only a few of them make a difference.

Mobile App growth is flaming

There is a regular switch from mobile web to mobile app-based buying, which means that apps are more accessible and acceptable. The growth is increasing day by day, inspired by a massive ballooning in the number of mobile devices. Buyers use their smartphones to analyse what is around them, and retailers today needs to be smarter on efficient application of mobile app and satisfying the needs of mobile-empowered buyers

Conclusion

Developing successful and high-traffic mobile apps is the end-purpose of the development companies like Trident Information Systems Pvt Ltd. Numerous buyers still relish the in-store experience as they consider touch, see, and try products that they can’t do online – but that’s a less number of users. Retail app development benefits buyers with up-to-date market era. Mobile retail is entirely replacing the traditional retail as the favoured shopping means.

Manufacturing IoT

Let’s find, is IoT the Future of Mobile Applications?

This is call of the hour, that people are showing enthusiasm for the technology and buying it to make their life effortless. On paramount side, adopting IoT in an organizations can also make themselves several steps ahead in terms of speed, precision, controllability, remote-operability, productivity, etc. In fact, IoT has begun to get the attention of people for both personal and business applications.

Discussing IoT, talking about establishing a wireless network between devices, storing information from them and then taking decisions. The system encourages us in communicating with things and accessing them remotely, even from remote locations. This system can take over for home appliances, connected cars and many other things which can be controlled, and managed through embedded software, sensors, RFID’s, and the other type of connectivity

The IoT has built a positive digital disruption in the technology world and is ready to touch base every aspect of our life, including our business concern. Here are some practical uses of IoT in businesses:

  • Agriculture: Its years now, there is no innovation in this sector, moreover, this segment, almost has no technology used to keep the strength of crop up. However, now number of organizations are thinking of the using IoT techniques purposely designed and created for agriculture practices. At the critical level, IoT can help farmers effectively set the soil moisture, limit, controlling water usage and choosing the best fertilizer solution.

 

  • Ecommerce: Shopping experience for customer is now fundamental necessity for the organisation who are in ecommerce sector. Need to earn more money, then IoT will help you. It enables customers to effortlessly differentiate them from competitors. Ecommerce businesses use IoT to get insights about products popular on social engagement. Merchants can also use IoT in inventory management, logistics management, etc.

 

  • Healthcare: There are countless use cases of IoT in the healthcare segment. It can serve boom for patients, families, doctors, and other staff. We can see a rapidly growing market of IoT based healthcare apps ranging from remote patient monitoring checking to Equipment Monitoring solutions.

 

  • Enterprises: IoT has provided enterprises with an approach to connect employees, systems and other things and get more insight of every operation. IoT based enterprises enable organizations to boost their efficiency and chop down operational expenses.

 

  • Transportation: The transportation industry has spotted IoT as a technology made for them only. They can track things remotely, monitor how goods are being transported, and keep an eye on drivers and vehicles, their speed, and a lot more.

 

  • Manufacturing: IoT is profitable in the fields where both faster development, as well as the quality of products, are the critical factors for a higher Return on Investment (ROI). One of such fields is the manufacturing industries, and IoT has transformed it with things like big data, artificial intelligence (AI) and machine learning.

As everything in the industry are running at great pace in order to be a part of competition and be best in this competitive world, therefore Trident Information Systems Pvt Ltd help to improve and resolve your pain points in your business routine,

Manufacturing IoT

It’s all about connecting data to make smart decisions to improve manufacturing

Manufacturing IoTThe term IoT was first originated by Peter T. Lewis to narrate “the combination of people, processes, and technology with connectable devices and sensors to activate remote monitoring, status, manipulation, and evaluation of trends of such devices.”

So the entitle has been around for a while now, but the idea still continues to develop and evolve as technology continues to facilitate through new hardware like sensors, and through the collection and analysis of data. So, how have the advancements in smart manufacturing affected the manufacturing business?

Benefits of Smart Manufacturing

Smart factories deploy smart manufacturing to gain production efficiencies, improve production quality and lower reaching to market. Machines can now address failure points and collect data that can be used to increase predictive and preventative maintenance, which in the long run improves uptime. Data analysis is used to predict and prevent failure; it indicates when intervention is required and suggest the necessary corrective actions. Troubleshooting is more systematic, which benefits both manufacturers and customers.

Sensors, Connectivity and Data

The entire concept of smart manufacturing plays around collecting and analysing the data. Sensors collect the data and networks transfer the data. If a device or piece of equipment on the floor is independent, it will not contribute to the collective understanding of the smart factory. Devices and machinery equipped with sensors have the ability to monitor, collect, exchange and analyse data – all without human interference. The sensors collect data, and communicate with correct information on the plant floor, as well as outside the plant (or from the outside in) faster, in order to make easier decisions.

Every device that has the ability to collect intelligence needs to be on a backbone of some type that allows it to produce data or have data pulled out of it. New sensor with networks can be established, or sensors and data networking can be added to existing devices.

As for the data itself, decisions need to be made that make the most sense for the manufacturing plant. How and where to house the data is one such decision – should it be kept in-house, or outside of the organisation walls? Data security is of important concern, so if data is stored off premises, remote connectivity and how to safely get into your system from the outside needs to be addressed.

Auto component, in Particular

Since automotive component manufacturing is the largest sector in the manufacturing industry, it permits special consideration in the IoT as it impacts manufacturers and their customers. In terms of complex components, the data gathered and analyzed can help ensure maximum replication in the process, consistent quality, and low defects. And again, the data also helps determine preventative machine maintenance which helps avoid unplanned break down.

From the customer perspective, smart manufacturing provides various benefits for communication and visibility. Machine data collection and reporting provides the customer important timing information on project and production order status.

And so it goes. The drive to glean more – and better – data from industrial equipment and systems will continue to improve productivity in all the sector as technology, sensors, and systems continue to evolve, to the benefit of the moulders and their customers.

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7 Retail Management Software Selection Mistakes that Spell Failure

The retail management software selection process is a complex and
difficult task. Implementing, maintaining and upgrading a core business
software solution over a five-year term will average $100,000 – $500,000
for the typical mid-market retail organization. On top of that, the software
you choose will impact your business’s operational effectiveness for the
next 6-10 years.
Given the significant commitment and investment required, it is shocking
how few retailers invest the appropriate resources and complete the
required due diligence. The problem is, a lack of work at the beginning will
show at the end. It is therefore unsurprising that many new
implementation projects end up not fulfilling the business requirements
and expectations. In the latest Panorama Consulting Solutions survey on
management system implementations, 28% of the companies described
their most recent ERP rollout as a failure. A further 30% was unsure
whether their implementation could be considered successful – or failed.
Although too often overlooked, the preliminary selection steps are
necessary to ensure that this critical business decision, which will affect the
company for years, is taken based on empirical data and pragmatic criteria.
This white paper outlines 7 all-too-common mistakes many retailers make
during the business software selection process.

Mistake 1: Believing that all retail management solutions are the same

Mistake 2: Starting the process with a fixed idea of what you need

Mistake 3: Leaving the selection process to the IT department

Mistake 4: Deciding that “cheapest” means “best value”

Mistake 5: Tightly controlling vendors in an attempt to decrease costs

Mistake 6: Giving too much importance to the demo 

Mistake 7: Not getting references

So how do you choose the right approach?

The best place to start is internally, with requirements gathering. Define your organization’s corporate goals, objectives/metrics, and strategic imperatives. Review your business requirements, and list all the challenges that are preventing your organization from
meeting its objectives. To accomplish this, it is critical to develop an internal company vision and scope document.

Making the right choice for the future :

Retail management software projects are a high-involvement,
highly demanding process. At the same time, the software
solution you choose will significantly impact your business and
business processes for the next 5-10 years – so this is not a
decisions to be taken lightly.
Throughout the process, keep in mind the 7 software selection
mistakes outlined in this paper. Use them as a litmus test to
select a retail business software system that enhances your
business results, rather than falling for one that will, along the
way, undermine your productivity and flexibility.
Follow this methodical process, and you will significantly
increase your probability of project success – where success is
determined by being on-time, on-budget, and delivering
measureable business value, today and in the future.

To avoid unhealthy and unnecessary project risk:

  1. Examine your buying process for transparency and executive availability. If you are setting up a dynamic that promotes confusion rather than collaboration, stop it before it’s too late.
  2. Clearly define, then share, the project’s anticipated measurable business benefits with the vendors.
  3. Ask for the vendors’ advice on incremental business benefits, process improvements or cost reduction measures that your organization may not have contemplated.

Trident LS Retail Solution for your Retail Business :

Is the sheer amount of similar retail software on the market making you dazed and confused? Do you need help to understand what you actually need, and how to work through contradicting business requirements?  Contact with our Consultant 

LS Retail is a world-leading provider of business management software solutions for retail, hospitality and forecourt businesses of all sizes. Our all-in-one management systems power tens of thousands of stores, restaurants, cafés, bakeries, pubs, food courts,
cafeterias, and more.

dynamics 365 business central

Dynamics 365 Business Central – Connect and Grow your Business

Dynamics 365 Business Central

Dynamics 365 Business Central Modernize your business operations across finance, manufacturing, and supply chain to drive new growth.

Dynamics 365 Business Central is designed for businesses looking for an all-in-one business management solution that’s easy to use and adapt. Connect your finances, sales, service, and operations to streamline business processes, improve customer interactions, and enable growth.

  • An all-in-one business management solution
  • An evolution of Dynamics NAV
  • An intelligent and unified solution
  • A member of the Dynamics family
  • An application and a platform

Financial Management

Make Informed Decisions

Connect data across accounting, sales, purchasing, inventory, and customer interactions to get an end-to-end view of your business. Chart financial performance in real time with built-in Power BI dashboards.

Accelerate Financial Close and Reporting

Streamline accounts receivables and payables, and automatically reconcile accounts to close and report on financials quickly and accurately, while maintaining compliance.

Improve Forecast Accuracy

Refine financial forecasts by modeling and analyzing data across multiple dimensions. Customize reports using seamless Microsoft Excel integration.

Basic General Ledger

Set up a company and start posting to the general ledger, chart of accounts, general journals, VAT facilities, recurring journals, and source codes.

Budgets

Work with budgets in general ledger accounts.

Deferrals

Set up deferral templates that automate the process of deferring revenues and expenses over a pre-defined schedule.

Basic Fixed Assets

Keep track of fixed assets and related transactions such as acquisitions, depreciations, write-downs, appreciations, and disposals.

Basic Receivables

Post sales transactions in journals and manage receivables; register customers and manage receivables using general journals.

Dimensions

Add unlimited dimensions to any ledger for advanced transaction analyses.

Audit Trails

The system automatically assigns audit trails and posting descriptions to every transaction. In addition, users can define reason codes to create complementary audit trails.

Bank Account Management

Create, operate, and manage multiple bank accounts for catering to your diverse business needs and across different currencies.

Reconciliation

Reconcile your bank statement data automatically to open bank account ledger entries end to keep track of all your bank statements.

Currencies

Manage multiple currencies throughout the system, including payables and receivables, general ledger reports, resource and inventory items, and bank accounts.

Human Resource

Employees

Group and track employee information and organize employee data according to different types of information, such as experience, skills, education, training, and union membership.

Expense Management

Post expenses against employee cards to track and reimburse their expenses.

Project Management

Stay on Budget

Create, manage, and track customer projects using timesheets along with advanced job costing and reporting capabilities. Develop, modify, and control budgets to ensure project profitability.

Plan with Precision

Manage resource levels by planning capacity and sales. Track invoicing for customers against planned costs on orders and quotes.

Analyze Project Performance

Make effective decisions with real-time insight on project status, profitability, and resource-usage metrics.

Resources

Register and sell resources, combine related resources into one resource group or track individual resources.

Estimates

Monitor resource usage and get a complete overview of your capacity for each resource with information about availability and planned costs on orders and quotes.

Jobs

Keep track of usage on jobs and data for invoicing the customer. Manage both fixed-price jobs and time-and-materials jobs.

Timesheets

Timesheets are a simple and flexible solution for time registration with manager approval and integrate with Service, Jobs, and Basic Resources.

Multiple Languages

Switch languages on the client in real time provided that the desired language is available.

Reason Codes

Define a set of reason codes that can be assigned to individual transactions throughout the system, providing user-defined audit trails.

Extended Text

Set up an unlimited number of lines to describe inventory items, resources, and general ledger accounts.

Intrastat Reporting

Automatically retrieve the necessary data to report Intrastat information to statistics authorities. Local customs authorities can inform you whether your company is obligated to file such a report.

Outlook Integration

Synchronize your to-do items and your contacts with your meetings, tasks, and contacts in Outlook.

Empower Everyone with Ictionable insight with Power BI

Make Data Driven Decisions

See all your data through a single pane of glass. Live Power BI dashboards and reports include visualizations and KPIs from your data in the cloud and on-premises, offering a consolidated view across your business, regardless of where your data lives.

Build Intelligence into your Apps

Make all your apps smarter when you collect and infuse all the data captured across your organization. Bring the power of the Business Application Platform, Power BI, and your apps together to deliver actionable insights.

Use Common Data Service for Analytics

Remove data silos to drive intelligence across your organization by connecting data from Dynamics 365 and your other business apps with Common Data Service for Analytics.

Apps that Transform the Way you do Business

Create An App for Every Task

Build visually stunning apps that take advantage of device capabilities like cameras, GPS, and pen controls, run on any device, and are completely customized for your business requirements.

Incorporate Powerful Workflow Automation

Integrate Microsoft Flow workflows to automate virtually any process including notifications, data collection, and approval routing—all without writing a single line of code.

Use Common Data Service for Apps

Consolidate your data in Common Data Service for Apps. It’s the foundation for your apps and includes a set of over 200 standard business entities and relationships.

Customer Relationship Management

Deliver Value at Every Touch Point

Prioritize sales leads based on revenue potential. Keep track of all customer interactions and get guidance on best upsell, cross-sell, and renewal opportunities throughout your sales cycle.

Boost Sales Productivity

Accelerate the quote to cash process. Act quickly on sales-related inquiries, manage service requests, and process payments—all from within Outlook.

Maximize Profitability

Gain a comprehensive overview of your service tasks, workloads, and employee skills to effectively assign resources and accelerate case resolution.

Contacts

Maintain an overview of your contacts and record your contact information for all business relationships.

Campaigns

Organize campaigns based on segments of your contacts that you define.

Opportunity Management

Keep track of sales opportunities, section your sales processes into different stages, and use this information to manage your sales opportunities.

Dynamics 365 for Sales Integration

Integrate with Dynamics 365 for Sales in a few easy steps to synchronize your data, including sales orders, item availability, units of measure, and currencies.

Automate and Secure Supply Chain Management

Optimize Inventory Levels

Use built-in intelligence to predict when and what to replenish. Purchase only what you need with dynamically updated inventory levels.

Avoid Lost Sales and Reduce Shortages

Maintain the right amount of inventory by automatically calculating stock levels, lead times, and reorder points. Suggest substitutes when requested items are out of stock.

Maximize Profitability

Get recommendations on when to pay vendors to use vendor discounts or avoid overdue penalties. Prevent unnecessary or fraudulent purchases through approval workflows.

Sales Order Management

Manage sales orders, blanket sales orders, and sales order processes.

Purchase Order Management

Manage purchases, blanket orders, and purchase order processes.

Locations

Manage inventory in multiple locations that may represent a production plant, distribution center, warehouse, showroom, retail outlet, or service car.

Item Transfers

Track inventory as it’s moved from one location to another and account for the value of inventory in transit at various locations.

Warehouse Management (Basic and Advanced)

Warehouse functionality in Business Central can be implemented in different complexity levels, depending on a company’s processes and order volume. The main difference is that activities are performed order-by-order in basic warehousing when they are consolidated for multiple orders in advanced warehousing.

Assembly Management

To support companies that supply products to their customers by combining components in simple processes without the need of manufacturing functionality, Business Central includes features to assemble items that integrate with existing features, such as sales, planning, reservations, and warehousing

Service Order Management

Manage Forecasting to Fulfillment

Use sales forecasts and expected stock-outs to automatically generate production plans and create purchase orders.

Run your Warehousing Efficiently

Get a holistic view of inventory for efficient order fulfillment. Track every item transaction and movement by setting up bins based on warehouse layout and storage unit dimensions.

Reach Optimal Output Levels

Calculate and optimize manufacturing capacity and resources to improve production schedules and meet customer demands.

Service Orders

Register your after-sales issues including service requests, services due, service orders, and repair requests.

Service Item Management

Record and keep track of all your service items, including contract information, component management, and BOM reference and warranty information.

Service Contract Management

Record details on service levels, response times, and discount levels, as well as on the service history of each contract, including used service items and parts and labor hours.

Planning

Assign personnel to work orders and log details such as work order handling and work order status.

Dispatching

Manage service personnel and field technician information, and filter according to availability, skills, and stock items.

Service Price Management

Set up, maintain, and monitor your service prices

Manufacturing

Resources

Register and sell resources, combine related resources into one resource group or track individual resources.

Estimates

Monitor resource usage and get a complete overview of your capacity for each resource with information about availability and planned costs on orders and quotes.

Jobs

Keep track of usage on jobs and data for invoicing the customer. Manage both fixed-price jobs and time-and-materials jobs.

Timesheets

Timesheets are a simple and flexible solution for time registration with manager approval and integrate with Service, Jobs, and Basic Resources.

Multiple Languages

Switch languages on the client in real time provided that the desired language is available.

Reason Codes

Define a set of reason codes that can be assigned to individual transactions throughout the system, providing user-defined audit trails.

Extended Text

Set up an unlimited number of lines to describe inventory items, resources, and general ledger accounts.

Intrastat Reporting

Automatically retrieve the necessary data to report Intrastat information to statistics authorities. Local customs authorities can inform you whether your company is obligated to file such a report.

Outlook Integration

Synchronize your to-do items and your contacts with your meetings, tasks, and contacts in Outlook.

Subcontracting

Allows companies to send raw materials, unfinished goods, or partially finished goods for further processing elsewhere.

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Connect Anything, Change Everything – Seamlessly Integrate Data and Processes

Digital transformation is a business reality. As a growing business, you want to make sure that implementing or upgrading a new system will have minimal interference to your operations and infrastructure. Trident can help seamlessly integrate applications, data, and processes. This will enable you to operate at exceptional speed and agility in an ever-changing world.

Leverage the power, security, and flexibility of Azure — Microsoft’s integrated cloud services platform that IT professionals use to build, deploy, and manage applications through a global network of datacenters. With Azure, you can deploy anywhere with your choice of tools — connecting to the cloud or on-premises with hybrid cloud capabilities for maximum portability and value from your existing investments.

Microsoft Flow – Automate Process & Tasks

Work less, do more.  Create automated workflows between your favorite apps and services to get notifications, synchronize files, collect data, and more.  The simplified interface removes the need to code secure handshakes between apps, logging rules and mapping, as this is all performed as part of the Flow eco-system.

Work Seemlessly with On-Premise Data

Flow lets you securely connect to on-premises data and cloud based services, so you can make the most of the data you already have.

Multi-Step Flows & Conditions

Turn repetitive tasks into multistep workflows. For example, with a few clicks capture tweets and add them as leads in Dynamics 365, subscribers in Mailchimp, and more.  Make decisions in your workflow, like running an action only when certain conditions are met.

Secure

Prevent sensitive data from leaving your company using built-in or customized data prevention loss.  Inherit the security from your LOB and productivity applications.

Right Data, Right Place at Right Time

The success of your implementation relies on having the right data, in the right place at the right time.  With multiple integration methods at our disposal, our team of integration consultants will architect a solution that ensures the productivity of your business flows at a rapid rate and that your sales team has all the insights possible to close the deals.  No matter what product you need to integrate, whether on-premise or cloud we have the capabilities for you. Our most common integrations are between Microsoft Dynamics 365 for Sales and Dynamics 365 for Operations.

Common Data Service

The Microsoft Common Data Service is your place to exchange information both for Microsoft Dynamics 365 as well as other platforms. Having the right organizational data stores that allow you a single view of all your data elements in a service that supports easy interchange of data between applications will allow you to expand your offering rapidly. From website integration, mobile applications, productivity applications and line of business applications – you can have a single source of the truth for all data exchanged. Use the common data service to support your business growth

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Announced new AI and mixed reality business applications for Microsoft Dynamics

Our vision for business applications at Microsoft

We live in a connected world where companies are challenged every day to innovate so they can stay ahead of emerging trends and repivot business models to take advantage of new opportunities to meet growing customer demands.

To innovate, organizations need to reimagine their processes. They need solutions that are modern, enabling new experiences for how they can engage their customers while making their people more productive. They need unified systems that break data silos, so they have a holistic view of their business, customers and employees. They need pervasive intelligence threaded throughout the platform, giving them the ability to reason over data, to predict trends and drive proactive intelligent action. And with adaptable applications, they can be nimble, allowing them to take advantage of the next opportunity that comes their way.

Two years ago, when we introduced Dynamics 365 we started a journey to tear down the traditional silos of customer relationship management (CRM) and enterprise resource planning (ERP). We set out to reimagine business applications as modern, unified, intelligent and adaptable solutions that are integrated with Office 365 and natively built on Microsoft Azure.

With the release of our new AI and mixed reality applications we are taking another step forward on our journey to help empower every organization on the planet to achieve more through the accelerant of business applications. Specifically, today we are making the following announcements:

Dynamics 365 + AI

First, I am happy to announce the coming availability of a new Dynamics 365 AI offering — a new class of AI applications that will deliver out-of-the-box insights by unifying data and infusing it with advanced intelligence to guide decisions and empower organizations to take informed actions. And because these insights are easily extensible through the power of Microsoft Power BI, Azure and the Common Data Service, organizations will be able to address even the most complex scenarios specific to their business.

Dynamics 365 AI for Sales: AI can help salespeople prioritize their time to focus on deals that matter most, provide answers to the most common questions regarding the performance of sales teams, offer a detailed analysis of the sales pipeline, and surface insights that enable smarter coaching of sales teams.

Dynamics 365 AI for Customer Service: With Microsoft’s AI and natural language understanding, customer service data can surface automated insights that help guide employees to take action and can even leverage virtual agents to help lower support costs and enable delightful customer experiences, all without needing in-house AI experts and without writing any code.

Dynamics 365 AI for Market Insights: Helps empower your marketing, social media and market research teams to make better decisions with market insights. Marketers can improve customer relationships with actionable web and social insights to engage in relevant conversations and respond faster to trends.

To help bring this to life, today we released a video with our CEO, Satya Nadella, and Navrina Singh, a member of our Dynamics 365 engineering team, showing examples of ways we’re bringing the power of AI to customer service organizations.

Dynamics 365 + Mixed Reality

Our second announcement of the day centers on the work we are doing to bring mixed reality and business applications together.

Since the release of Microsoft HoloLens over two years ago, the team has learned a lot from customers and partners. The momentum that HoloLens has received within the commercial space has been overwhelmingly positive. This has been supported by increased demand and deployment from some of the world’s most innovative companies.

We recognize that many employees need information in context to apply their knowledge and craft. Not only on a 2-D screen — but information and data in context, at the right place, and at the right time, so employees can produce even greater impact for their organizations. Mixed reality is a technology uniquely suited to do exactly that.

This is a whole new kind of business application. And that’s precisely what we’re introducing today, Dynamics 365 Remote Assist and Dynamics 365 Layout.

Today, we also showcased for the first time how Chevron is deploying HoloLens to take advantage of Dynamics 365 mixed reality business applications.

Chevron is already achieving real, measurable results with its global HoloLens deployment. Previously it was required to fly in an inspector from Houston to a facility in Singapore once a month to inspect equipment. Now it has in-time inspection using Dynamics 365 Remote Assist and can identify issues or provide approvals immediately.

In addition, remote collaboration and assistance have helped the company operate more safely in a better work environment, serving as a connection point between firstline workers and remote experts, as well as cutting down on travel and eliminating risks associated with employee travel.

Here is a peek into the work Chevron is doing with mixed reality:

Unlock what’s next with the Dynamics 365 October 2018 release

Next week at Microsoft Ignite and Microsoft Envision we’ll be in Orlando talking with thousands of customers, partners, developers, and IT and business leaders about our October 2018 release for Dynamics 365 and the Power platform that will be generally available Oct. 1. The wave of innovation this represents across the entire product family is significant, with hundreds of new capabilities and features.

We will have a lot more to talk about in the weeks and months ahead. We look forward to sharing more!

 

Note: Original Content Source is Microsoft Official Site : https://blogs.microsoft.com/blog/2018/09/18/announcing-new-ai-and-mixed-reality-business-applications-for-microsoft-dynamics/

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How to use your loyalty program to enhance the customer experience in-store

There is no doubt that loyalty programs can bring great benefits to customers and businesses alike. In fact, 81 percent of consumers say that loyalty programs make them more likely to continue doing business with brands, while 66 percent modify their spending to maximize loyalty benefits, according to Bond and Visa’s Loyalty Report. As a rich source of data and personalized engagement, loyalty programs also bring great opportunities to create a superior customer experience. But so far this potential is largely untapped: only 22 percent of loyalty program members currently think they get a better experience than non-members.

Using your loyalty program to create a unique customer experience in-store is a great way to engage on a personal level and bring people closer to your brand. Here are our tips on how you can use your loyalty program to create a unique customer experience in-store.

1. Offer personalized rewards

Knowing who your customer is, and creating rewards especially for them, can be a great way to enhance the in-store experience. Two key ingredients make this possible: data and the right technology.

You already have the data, and a customer who has your loyalty app will have given you permission to use it. To get the best from that data you need to be able to analyze it, and create insightful offers and identify opportunities for personalized recommendations that can increase sales – all in real time. Putting the analytical power of artificial intelligence to work through your loyalty app can empower you to create a rich, personalized in-store experience.

To personalize your loyalty program rewards in-store:

  • Analyze the customer’s interactions on all your touch points – online, mobile, kiosk, social media and face-to-face – to create in-store rewards that match their interests and shopping history.
  • Use a product recommendation engine to suggest ideas based on the customer’s loyalty program data. For example, you could recommend accessories to complement the suit they just bought, or invite them to look at a new collection that includes their favorite colorways.
  • With the customer’s permission, use GPS with their mobile loyalty app to identify them when they’re close to the store. Then staff can be ready to greet them by name and give them personalized, up-to-date offers and advice.
  • You can also give customers a great reason to come into the store by having in-store rewards and offers pop up on their loyalty app when they’re close by.

2. Make the customer feel privileged

Making loyalty program members feel like part of an elite group will really enhance the in-store experience. It can be as simple as putting them at the head of the queue for the latest cool products or giving them members-only privileges in the store.

To set your loyalty program members apart from other customers:

  • Invite loyalty program members to collect free samples of the latest products in-store.
  • Offer members the first chance to buy hot new products before they go on general sale.
  • Provide members-only special offers and discounts throughout the store.
  • Create an exclusive area in the store where your loyalty program members can relax and enjoy a free drink.
  • Offer higher-value, exclusive rewards for the members who spend the most or shop most regularly in your stores.

3. Create special events

Putting on an event especially for loyal customers is guaranteed to make them feel special. A lot of retailers invite customers to share information about their hobbies and interest, and you can use this data to get groups of like-minded loyalty program members together in your store.

To create events that make loyalty program members feel truly special:

  • Invite members to exclusive new-season previews of their favorite brands.
  • Hold a party in-store especially for loyalty program members. Include drinks and nibbles to relax your guests and give them personalized discounts, a treat (for example, invite your loyal customers who are make-up fans and give them a stylist makeover) or made-for-the-occasion gifts that are not available for sale.
  • Invite loyalty program members to meet the experts and learn about the subjects that interest them. It could be a top chef who will demonstrate cooking techniques, a fashion designer with exclusive insights on the latest trends, or an expert who can answer questions about pet care – anything that will captivate your loyalty program members.
  • Invite the customer to the store for special treatment to mark personal events like their birthday, wedding, or the anniversary of their loyalty club membership.

Tie it all together

Your loyalty program, combined with the physical space of your store, holds untold opportunities to let your best customers know how much they mean to you.

In order to give them a VIP experience, though, the right technology is necessary. A system that

  • ties together information from all touchpoints (loyalty app, Point of Sale, CRM)
  • enables you to manage everything – from offers, to personalized recommendations, to special events – seamlessly in the same platform
  • gives you a unified view of your customer and all your interactions

is a fundamental tool in the journey to being customer-centric. When all information is stored in the same place, you can easily access and analyze your customer data, and use the insights – alongside some creative thinking – to create an in-store experience that is personal, engaging and makes your best customers feel truly valued.

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