Tag: Microsoft Dynamics AX Partners

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7 Retail Management Software Selection Mistakes that Spell Failure

The retail management software selection process is a complex and
difficult task. Implementing, maintaining and upgrading a core business
software solution over a five-year term will average $100,000 – $500,000
for the typical mid-market retail organization. On top of that, the software
you choose will impact your business’s operational effectiveness for the
next 6-10 years.
Given the significant commitment and investment required, it is shocking
how few retailers invest the appropriate resources and complete the
required due diligence. The problem is, a lack of work at the beginning will
show at the end. It is therefore unsurprising that many new
implementation projects end up not fulfilling the business requirements
and expectations. In the latest Panorama Consulting Solutions survey on
management system implementations, 28% of the companies described
their most recent ERP rollout as a failure. A further 30% was unsure
whether their implementation could be considered successful – or failed.
Although too often overlooked, the preliminary selection steps are
necessary to ensure that this critical business decision, which will affect the
company for years, is taken based on empirical data and pragmatic criteria.
This white paper outlines 7 all-too-common mistakes many retailers make
during the business software selection process.

Mistake 1: Believing that all retail management solutions are the same

Mistake 2: Starting the process with a fixed idea of what you need

Mistake 3: Leaving the selection process to the IT department

Mistake 4: Deciding that “cheapest” means “best value”

Mistake 5: Tightly controlling vendors in an attempt to decrease costs

Mistake 6: Giving too much importance to the demo 

Mistake 7: Not getting references

So how do you choose the right approach?

The best place to start is internally, with requirements gathering. Define your organization’s corporate goals, objectives/metrics, and strategic imperatives. Review your business requirements, and list all the challenges that are preventing your organization from
meeting its objectives. To accomplish this, it is critical to develop an internal company vision and scope document.

Making the right choice for the future :

Retail management software projects are a high-involvement,
highly demanding process. At the same time, the software
solution you choose will significantly impact your business and
business processes for the next 5-10 years – so this is not a
decisions to be taken lightly.
Throughout the process, keep in mind the 7 software selection
mistakes outlined in this paper. Use them as a litmus test to
select a retail business software system that enhances your
business results, rather than falling for one that will, along the
way, undermine your productivity and flexibility.
Follow this methodical process, and you will significantly
increase your probability of project success – where success is
determined by being on-time, on-budget, and delivering
measureable business value, today and in the future.

To avoid unhealthy and unnecessary project risk:

  1. Examine your buying process for transparency and executive availability. If you are setting up a dynamic that promotes confusion rather than collaboration, stop it before it’s too late.
  2. Clearly define, then share, the project’s anticipated measurable business benefits with the vendors.
  3. Ask for the vendors’ advice on incremental business benefits, process improvements or cost reduction measures that your organization may not have contemplated.

Trident LS Retail Solution for your Retail Business :

Is the sheer amount of similar retail software on the market making you dazed and confused? Do you need help to understand what you actually need, and how to work through contradicting business requirements?  Contact with our Consultant 

LS Retail is a world-leading provider of business management software solutions for retail, hospitality and forecourt businesses of all sizes. Our all-in-one management systems power tens of thousands of stores, restaurants, cafés, bakeries, pubs, food courts,
cafeterias, and more.

dynamics 365 business central

Dynamics 365 Business Central – Connect and Grow your Business

Dynamics 365 Business Central

Dynamics 365 Business Central Modernize your business operations across finance, manufacturing, and supply chain to drive new growth.

Dynamics 365 Business Central is designed for businesses looking for an all-in-one business management solution that’s easy to use and adapt. Connect your finances, sales, service, and operations to streamline business processes, improve customer interactions, and enable growth.

  • An all-in-one business management solution
  • An evolution of Dynamics NAV
  • An intelligent and unified solution
  • A member of the Dynamics family
  • An application and a platform

Financial Management

Make Informed Decisions

Connect data across accounting, sales, purchasing, inventory, and customer interactions to get an end-to-end view of your business. Chart financial performance in real time with built-in Power BI dashboards.

Accelerate Financial Close and Reporting

Streamline accounts receivables and payables, and automatically reconcile accounts to close and report on financials quickly and accurately, while maintaining compliance.

Improve Forecast Accuracy

Refine financial forecasts by modeling and analyzing data across multiple dimensions. Customize reports using seamless Microsoft Excel integration.

Basic General Ledger

Set up a company and start posting to the general ledger, chart of accounts, general journals, VAT facilities, recurring journals, and source codes.

Budgets

Work with budgets in general ledger accounts.

Deferrals

Set up deferral templates that automate the process of deferring revenues and expenses over a pre-defined schedule.

Basic Fixed Assets

Keep track of fixed assets and related transactions such as acquisitions, depreciations, write-downs, appreciations, and disposals.

Basic Receivables

Post sales transactions in journals and manage receivables; register customers and manage receivables using general journals.

Dimensions

Add unlimited dimensions to any ledger for advanced transaction analyses.

Audit Trails

The system automatically assigns audit trails and posting descriptions to every transaction. In addition, users can define reason codes to create complementary audit trails.

Bank Account Management

Create, operate, and manage multiple bank accounts for catering to your diverse business needs and across different currencies.

Reconciliation

Reconcile your bank statement data automatically to open bank account ledger entries end to keep track of all your bank statements.

Currencies

Manage multiple currencies throughout the system, including payables and receivables, general ledger reports, resource and inventory items, and bank accounts.

Human Resource

Employees

Group and track employee information and organize employee data according to different types of information, such as experience, skills, education, training, and union membership.

Expense Management

Post expenses against employee cards to track and reimburse their expenses.

Project Management

Stay on Budget

Create, manage, and track customer projects using timesheets along with advanced job costing and reporting capabilities. Develop, modify, and control budgets to ensure project profitability.

Plan with Precision

Manage resource levels by planning capacity and sales. Track invoicing for customers against planned costs on orders and quotes.

Analyze Project Performance

Make effective decisions with real-time insight on project status, profitability, and resource-usage metrics.

Resources

Register and sell resources, combine related resources into one resource group or track individual resources.

Estimates

Monitor resource usage and get a complete overview of your capacity for each resource with information about availability and planned costs on orders and quotes.

Jobs

Keep track of usage on jobs and data for invoicing the customer. Manage both fixed-price jobs and time-and-materials jobs.

Timesheets

Timesheets are a simple and flexible solution for time registration with manager approval and integrate with Service, Jobs, and Basic Resources.

Multiple Languages

Switch languages on the client in real time provided that the desired language is available.

Reason Codes

Define a set of reason codes that can be assigned to individual transactions throughout the system, providing user-defined audit trails.

Extended Text

Set up an unlimited number of lines to describe inventory items, resources, and general ledger accounts.

Intrastat Reporting

Automatically retrieve the necessary data to report Intrastat information to statistics authorities. Local customs authorities can inform you whether your company is obligated to file such a report.

Outlook Integration

Synchronize your to-do items and your contacts with your meetings, tasks, and contacts in Outlook.

Empower Everyone with Ictionable insight with Power BI

Make Data Driven Decisions

See all your data through a single pane of glass. Live Power BI dashboards and reports include visualizations and KPIs from your data in the cloud and on-premises, offering a consolidated view across your business, regardless of where your data lives.

Build Intelligence into your Apps

Make all your apps smarter when you collect and infuse all the data captured across your organization. Bring the power of the Business Application Platform, Power BI, and your apps together to deliver actionable insights.

Use Common Data Service for Analytics

Remove data silos to drive intelligence across your organization by connecting data from Dynamics 365 and your other business apps with Common Data Service for Analytics.

Apps that Transform the Way you do Business

Create An App for Every Task

Build visually stunning apps that take advantage of device capabilities like cameras, GPS, and pen controls, run on any device, and are completely customized for your business requirements.

Incorporate Powerful Workflow Automation

Integrate Microsoft Flow workflows to automate virtually any process including notifications, data collection, and approval routing—all without writing a single line of code.

Use Common Data Service for Apps

Consolidate your data in Common Data Service for Apps. It’s the foundation for your apps and includes a set of over 200 standard business entities and relationships.

Customer Relationship Management

Deliver Value at Every Touch Point

Prioritize sales leads based on revenue potential. Keep track of all customer interactions and get guidance on best upsell, cross-sell, and renewal opportunities throughout your sales cycle.

Boost Sales Productivity

Accelerate the quote to cash process. Act quickly on sales-related inquiries, manage service requests, and process payments—all from within Outlook.

Maximize Profitability

Gain a comprehensive overview of your service tasks, workloads, and employee skills to effectively assign resources and accelerate case resolution.

Contacts

Maintain an overview of your contacts and record your contact information for all business relationships.

Campaigns

Organize campaigns based on segments of your contacts that you define.

Opportunity Management

Keep track of sales opportunities, section your sales processes into different stages, and use this information to manage your sales opportunities.

Dynamics 365 for Sales Integration

Integrate with Dynamics 365 for Sales in a few easy steps to synchronize your data, including sales orders, item availability, units of measure, and currencies.

Automate and Secure Supply Chain Management

Optimize Inventory Levels

Use built-in intelligence to predict when and what to replenish. Purchase only what you need with dynamically updated inventory levels.

Avoid Lost Sales and Reduce Shortages

Maintain the right amount of inventory by automatically calculating stock levels, lead times, and reorder points. Suggest substitutes when requested items are out of stock.

Maximize Profitability

Get recommendations on when to pay vendors to use vendor discounts or avoid overdue penalties. Prevent unnecessary or fraudulent purchases through approval workflows.

Sales Order Management

Manage sales orders, blanket sales orders, and sales order processes.

Purchase Order Management

Manage purchases, blanket orders, and purchase order processes.

Locations

Manage inventory in multiple locations that may represent a production plant, distribution center, warehouse, showroom, retail outlet, or service car.

Item Transfers

Track inventory as it’s moved from one location to another and account for the value of inventory in transit at various locations.

Warehouse Management (Basic and Advanced)

Warehouse functionality in Business Central can be implemented in different complexity levels, depending on a company’s processes and order volume. The main difference is that activities are performed order-by-order in basic warehousing when they are consolidated for multiple orders in advanced warehousing.

Assembly Management

To support companies that supply products to their customers by combining components in simple processes without the need of manufacturing functionality, Business Central includes features to assemble items that integrate with existing features, such as sales, planning, reservations, and warehousing

Service Order Management

Manage Forecasting to Fulfillment

Use sales forecasts and expected stock-outs to automatically generate production plans and create purchase orders.

Run your Warehousing Efficiently

Get a holistic view of inventory for efficient order fulfillment. Track every item transaction and movement by setting up bins based on warehouse layout and storage unit dimensions.

Reach Optimal Output Levels

Calculate and optimize manufacturing capacity and resources to improve production schedules and meet customer demands.

Service Orders

Register your after-sales issues including service requests, services due, service orders, and repair requests.

Service Item Management

Record and keep track of all your service items, including contract information, component management, and BOM reference and warranty information.

Service Contract Management

Record details on service levels, response times, and discount levels, as well as on the service history of each contract, including used service items and parts and labor hours.

Planning

Assign personnel to work orders and log details such as work order handling and work order status.

Dispatching

Manage service personnel and field technician information, and filter according to availability, skills, and stock items.

Service Price Management

Set up, maintain, and monitor your service prices

Manufacturing

Resources

Register and sell resources, combine related resources into one resource group or track individual resources.

Estimates

Monitor resource usage and get a complete overview of your capacity for each resource with information about availability and planned costs on orders and quotes.

Jobs

Keep track of usage on jobs and data for invoicing the customer. Manage both fixed-price jobs and time-and-materials jobs.

Timesheets

Timesheets are a simple and flexible solution for time registration with manager approval and integrate with Service, Jobs, and Basic Resources.

Multiple Languages

Switch languages on the client in real time provided that the desired language is available.

Reason Codes

Define a set of reason codes that can be assigned to individual transactions throughout the system, providing user-defined audit trails.

Extended Text

Set up an unlimited number of lines to describe inventory items, resources, and general ledger accounts.

Intrastat Reporting

Automatically retrieve the necessary data to report Intrastat information to statistics authorities. Local customs authorities can inform you whether your company is obligated to file such a report.

Outlook Integration

Synchronize your to-do items and your contacts with your meetings, tasks, and contacts in Outlook.

Subcontracting

Allows companies to send raw materials, unfinished goods, or partially finished goods for further processing elsewhere.

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Connect Anything, Change Everything – Seamlessly Integrate Data and Processes

Digital transformation is a business reality. As a growing business, you want to make sure that implementing or upgrading a new system will have minimal interference to your operations and infrastructure. Trident can help seamlessly integrate applications, data, and processes. This will enable you to operate at exceptional speed and agility in an ever-changing world.

Leverage the power, security, and flexibility of Azure — Microsoft’s integrated cloud services platform that IT professionals use to build, deploy, and manage applications through a global network of datacenters. With Azure, you can deploy anywhere with your choice of tools — connecting to the cloud or on-premises with hybrid cloud capabilities for maximum portability and value from your existing investments.

Microsoft Flow – Automate Process & Tasks

Work less, do more.  Create automated workflows between your favorite apps and services to get notifications, synchronize files, collect data, and more.  The simplified interface removes the need to code secure handshakes between apps, logging rules and mapping, as this is all performed as part of the Flow eco-system.

Work Seemlessly with On-Premise Data

Flow lets you securely connect to on-premises data and cloud based services, so you can make the most of the data you already have.

Multi-Step Flows & Conditions

Turn repetitive tasks into multistep workflows. For example, with a few clicks capture tweets and add them as leads in Dynamics 365, subscribers in Mailchimp, and more.  Make decisions in your workflow, like running an action only when certain conditions are met.

Secure

Prevent sensitive data from leaving your company using built-in or customized data prevention loss.  Inherit the security from your LOB and productivity applications.

Right Data, Right Place at Right Time

The success of your implementation relies on having the right data, in the right place at the right time.  With multiple integration methods at our disposal, our team of integration consultants will architect a solution that ensures the productivity of your business flows at a rapid rate and that your sales team has all the insights possible to close the deals.  No matter what product you need to integrate, whether on-premise or cloud we have the capabilities for you. Our most common integrations are between Microsoft Dynamics 365 for Sales and Dynamics 365 for Operations.

Common Data Service

The Microsoft Common Data Service is your place to exchange information both for Microsoft Dynamics 365 as well as other platforms. Having the right organizational data stores that allow you a single view of all your data elements in a service that supports easy interchange of data between applications will allow you to expand your offering rapidly. From website integration, mobile applications, productivity applications and line of business applications – you can have a single source of the truth for all data exchanged. Use the common data service to support your business growth

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Announced new AI and mixed reality business applications for Microsoft Dynamics

Our vision for business applications at Microsoft

We live in a connected world where companies are challenged every day to innovate so they can stay ahead of emerging trends and repivot business models to take advantage of new opportunities to meet growing customer demands.

To innovate, organizations need to reimagine their processes. They need solutions that are modern, enabling new experiences for how they can engage their customers while making their people more productive. They need unified systems that break data silos, so they have a holistic view of their business, customers and employees. They need pervasive intelligence threaded throughout the platform, giving them the ability to reason over data, to predict trends and drive proactive intelligent action. And with adaptable applications, they can be nimble, allowing them to take advantage of the next opportunity that comes their way.

Two years ago, when we introduced Dynamics 365 we started a journey to tear down the traditional silos of customer relationship management (CRM) and enterprise resource planning (ERP). We set out to reimagine business applications as modern, unified, intelligent and adaptable solutions that are integrated with Office 365 and natively built on Microsoft Azure.

With the release of our new AI and mixed reality applications we are taking another step forward on our journey to help empower every organization on the planet to achieve more through the accelerant of business applications. Specifically, today we are making the following announcements:

Dynamics 365 + AI

First, I am happy to announce the coming availability of a new Dynamics 365 AI offering — a new class of AI applications that will deliver out-of-the-box insights by unifying data and infusing it with advanced intelligence to guide decisions and empower organizations to take informed actions. And because these insights are easily extensible through the power of Microsoft Power BI, Azure and the Common Data Service, organizations will be able to address even the most complex scenarios specific to their business.

Dynamics 365 AI for Sales: AI can help salespeople prioritize their time to focus on deals that matter most, provide answers to the most common questions regarding the performance of sales teams, offer a detailed analysis of the sales pipeline, and surface insights that enable smarter coaching of sales teams.

Dynamics 365 AI for Customer Service: With Microsoft’s AI and natural language understanding, customer service data can surface automated insights that help guide employees to take action and can even leverage virtual agents to help lower support costs and enable delightful customer experiences, all without needing in-house AI experts and without writing any code.

Dynamics 365 AI for Market Insights: Helps empower your marketing, social media and market research teams to make better decisions with market insights. Marketers can improve customer relationships with actionable web and social insights to engage in relevant conversations and respond faster to trends.

To help bring this to life, today we released a video with our CEO, Satya Nadella, and Navrina Singh, a member of our Dynamics 365 engineering team, showing examples of ways we’re bringing the power of AI to customer service organizations.

Dynamics 365 + Mixed Reality

Our second announcement of the day centers on the work we are doing to bring mixed reality and business applications together.

Since the release of Microsoft HoloLens over two years ago, the team has learned a lot from customers and partners. The momentum that HoloLens has received within the commercial space has been overwhelmingly positive. This has been supported by increased demand and deployment from some of the world’s most innovative companies.

We recognize that many employees need information in context to apply their knowledge and craft. Not only on a 2-D screen — but information and data in context, at the right place, and at the right time, so employees can produce even greater impact for their organizations. Mixed reality is a technology uniquely suited to do exactly that.

This is a whole new kind of business application. And that’s precisely what we’re introducing today, Dynamics 365 Remote Assist and Dynamics 365 Layout.

Today, we also showcased for the first time how Chevron is deploying HoloLens to take advantage of Dynamics 365 mixed reality business applications.

Chevron is already achieving real, measurable results with its global HoloLens deployment. Previously it was required to fly in an inspector from Houston to a facility in Singapore once a month to inspect equipment. Now it has in-time inspection using Dynamics 365 Remote Assist and can identify issues or provide approvals immediately.

In addition, remote collaboration and assistance have helped the company operate more safely in a better work environment, serving as a connection point between firstline workers and remote experts, as well as cutting down on travel and eliminating risks associated with employee travel.

Here is a peek into the work Chevron is doing with mixed reality:

Unlock what’s next with the Dynamics 365 October 2018 release

Next week at Microsoft Ignite and Microsoft Envision we’ll be in Orlando talking with thousands of customers, partners, developers, and IT and business leaders about our October 2018 release for Dynamics 365 and the Power platform that will be generally available Oct. 1. The wave of innovation this represents across the entire product family is significant, with hundreds of new capabilities and features.

We will have a lot more to talk about in the weeks and months ahead. We look forward to sharing more!

 

Note: Original Content Source is Microsoft Official Site : https://blogs.microsoft.com/blog/2018/09/18/announcing-new-ai-and-mixed-reality-business-applications-for-microsoft-dynamics/

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Why Microsoft Dynamics AX for Mid-Size & Large Organisation

Microsoft Dynamics AX 2012 is an ERP system suitable for midsize to large enterprises. The solution has particular strengths in manufacturing and distribution but is also capable of serving buyers across multiple industry verticals. The solution can be installed on-premises or be hosted in the cloud for remote accessibility over the web.

In addition to core accounting, Microsoft Dynamics AX offers functionalities for inventory control, warehouse management, transportation management, demand and supply chain planning, material requirements planning, production management, quality assurance, product lifecycle management, asset management, and business intelligence. Multi-language and multi-currency are the additional features which make MS Dynamics AX a suitable option for companies operating globally.

The solution supports repetitive, make-to-order, make-to-stock, light assembly and engineer-to-order manufacturing process, among others. The industry-specific functionality meets the needs of discrete manufacturers in the high-tech, electronics, metals, industrial machinery, aerospace, consumer products, and medical devices industries.

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The new face of quality-checks: Industry 4.0 Cognitive Visual Inspection

Numerous manufacturing industries are showing interest and are adopting the smart factory concept or we can call it the connected factory or Industry 4.0 roadmap to amplify their productivity and raised competitiveness. Each and every field of industry talk about asset tracking, predictive maintenance and OEE that are being greatly impacted by Industry 4.0. This is because of the tremendous addition of value by coupling the IT (Information Technology) with Operating Technology. Producers are now looking forward to track the utilization of their products by directly taking feedback from their customers in order to rectify their upcoming variants. And for the attainment of this, the comprehensive value chain has established a network of retailer, manufacturer, supplier, warehouse and the consumer.

The manufacturing process needs to be very steady in order to provision higher qualitative outcomes during every phase of the production. More than half of these quality tests incorporate visual inspections to make sure that all the parts are functional and are located at the destined location or is there any possible blemishes or all the colors are intact or is there any shape deformation. Many times due these defects get ignored during visual quality inspection and reaches the end customer, result of which is customer dissatisfaction and negative brand image in the market. As a measure, companies have to recall the products from the market and from end customers. This is not only a rigorous process but also an expensive one.

Leaving these inspections checks on the automated technology can be tough due to the variety in ranges of product and the tremendous amount of inspections.  There can be any possible complexity that directs towards any sort of defect of any size. So it becomes extreme necessity to deploy the newer and more happening cognitive visual inspection, which has a proven track record to deliver the peak value at its best.

The images that are being captured during the distinct phases of the assembly line are passed through the main learning service, which then stamps it with OK and Not OK part, based on the desired characteristics of the elements and parts..  If the product doesn’t qualify the requirements submitted in the program it will be automatically stamped as Not OK and vice versa. Every organization can train and deploy these systems as per their inspection criteria and can set up even the strictest of visual inspections parameter.

As these programs are built using advanced neural networks, these can be easily trained and can be deployed on any hardware that has been already configured. So it curtails the chances of getting latency during the live production phase and the overall production will commence once it has been set up

 

Wrap Up:

These systems can be easily trained by feeding them the defected images > then allocate the trained system to pre-configured hardware > Inspect the image > and lastly preview the outcomes.

A crosscheck from the human inspectors who can check the results shown by the system will amplify its abilities. This correction information is then fed to the system again for the betterment of the results and to attain desired outcomes. The repeated occurrence of a defect can then be traced back in the production process to identify and eradicate the source of causing that defect thereby preventing it from reoccurring. Such type of cognitive system is a deep necessity for all manufacturing businesses and significantly the ones who are manufacturing products in sectors like automotive, electronics and the ones who are using assembly lines in their companies.

There are some more added benefits of deploying cognitive visual inspection i.e.:

  • Reduction in Inspection time leading to faster time to market
  • The level of quality touches sky with no chances of human mistakes
  • Smoothens Inspection process flow, without much  human intervention
  • Increase in Brand Image
  • Improved Customer Satisfaction
  • Lesser Product Recalls
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How to use your loyalty program to enhance the customer experience in-store

There is no doubt that loyalty programs can bring great benefits to customers and businesses alike. In fact, 81 percent of consumers say that loyalty programs make them more likely to continue doing business with brands, while 66 percent modify their spending to maximize loyalty benefits, according to Bond and Visa’s Loyalty Report. As a rich source of data and personalized engagement, loyalty programs also bring great opportunities to create a superior customer experience. But so far this potential is largely untapped: only 22 percent of loyalty program members currently think they get a better experience than non-members.

Using your loyalty program to create a unique customer experience in-store is a great way to engage on a personal level and bring people closer to your brand. Here are our tips on how you can use your loyalty program to create a unique customer experience in-store.

1. Offer personalized rewards

Knowing who your customer is, and creating rewards especially for them, can be a great way to enhance the in-store experience. Two key ingredients make this possible: data and the right technology.

You already have the data, and a customer who has your loyalty app will have given you permission to use it. To get the best from that data you need to be able to analyze it, and create insightful offers and identify opportunities for personalized recommendations that can increase sales – all in real time. Putting the analytical power of artificial intelligence to work through your loyalty app can empower you to create a rich, personalized in-store experience.

To personalize your loyalty program rewards in-store:

  • Analyze the customer’s interactions on all your touch points – online, mobile, kiosk, social media and face-to-face – to create in-store rewards that match their interests and shopping history.
  • Use a product recommendation engine to suggest ideas based on the customer’s loyalty program data. For example, you could recommend accessories to complement the suit they just bought, or invite them to look at a new collection that includes their favorite colorways.
  • With the customer’s permission, use GPS with their mobile loyalty app to identify them when they’re close to the store. Then staff can be ready to greet them by name and give them personalized, up-to-date offers and advice.
  • You can also give customers a great reason to come into the store by having in-store rewards and offers pop up on their loyalty app when they’re close by.

2. Make the customer feel privileged

Making loyalty program members feel like part of an elite group will really enhance the in-store experience. It can be as simple as putting them at the head of the queue for the latest cool products or giving them members-only privileges in the store.

To set your loyalty program members apart from other customers:

  • Invite loyalty program members to collect free samples of the latest products in-store.
  • Offer members the first chance to buy hot new products before they go on general sale.
  • Provide members-only special offers and discounts throughout the store.
  • Create an exclusive area in the store where your loyalty program members can relax and enjoy a free drink.
  • Offer higher-value, exclusive rewards for the members who spend the most or shop most regularly in your stores.

3. Create special events

Putting on an event especially for loyal customers is guaranteed to make them feel special. A lot of retailers invite customers to share information about their hobbies and interest, and you can use this data to get groups of like-minded loyalty program members together in your store.

To create events that make loyalty program members feel truly special:

  • Invite members to exclusive new-season previews of their favorite brands.
  • Hold a party in-store especially for loyalty program members. Include drinks and nibbles to relax your guests and give them personalized discounts, a treat (for example, invite your loyal customers who are make-up fans and give them a stylist makeover) or made-for-the-occasion gifts that are not available for sale.
  • Invite loyalty program members to meet the experts and learn about the subjects that interest them. It could be a top chef who will demonstrate cooking techniques, a fashion designer with exclusive insights on the latest trends, or an expert who can answer questions about pet care – anything that will captivate your loyalty program members.
  • Invite the customer to the store for special treatment to mark personal events like their birthday, wedding, or the anniversary of their loyalty club membership.

Tie it all together

Your loyalty program, combined with the physical space of your store, holds untold opportunities to let your best customers know how much they mean to you.

In order to give them a VIP experience, though, the right technology is necessary. A system that

  • ties together information from all touchpoints (loyalty app, Point of Sale, CRM)
  • enables you to manage everything – from offers, to personalized recommendations, to special events – seamlessly in the same platform
  • gives you a unified view of your customer and all your interactions

is a fundamental tool in the journey to being customer-centric. When all information is stored in the same place, you can easily access and analyze your customer data, and use the insights – alongside some creative thinking – to create an in-store experience that is personal, engaging and makes your best customers feel truly valued.

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What retail CEOs need to know to lead their business into the future

According to The DNA of the Future Retail CEO from the World Retail Congress, the top two current and future technical skills for retail CEOs are:

  1. Understanding of digital commerce and omni-channel
  2. Data/insight driven approach

The expert panel went on to say that the future retail CEO needs to be data driven “in the extreme”. Meanwhile, Korn Ferry Institute’s study of UK retail CEOs led them to say that the new retail CEO needs to be experienced with both budget and strategy. That is a demanding list of attributes for anyone.

Luckily, CEOs are not alone in managing their retail companies, no matter how big or small those companies may be. The right technology, along with the right people, can make the difference between shooting in the dark and creating a company strategy that is based on the most up-to-date and accurate information possible for unified commerce.

That is right, retail technology changes quickly. Keeping up with change and coping with it is one attribute of a leader-type CEO, according to research at Harvard Business School. More importantly, the researchers at Harvard found that being a leader-type CEO is linked with better outcomes for the company. But how can one person stay on top of the newest technological, financial, and retail trends? Here are some tips.

1) Have unified commerce technology for all your sales channels

Unified commerce is a step beyond omni-channel in that it brings together various, integrated systems into one platform. No matter what your company sells and where it sells it, your software should be a single-platform solution for e-commerce, m-commerce, and in-person sales. Pieced together systems, no matter how integrated, cost more money, and lead to lags in getting the data – or even to data not matching across the various channels. That means that you are missing out on important insights needed to make crucial strategic decisions. A unified system gives you the data you need quickly and easily so you can make long-term and day-to-day business decisions.

2) Have unified commerce technology for your core business functions

Unified commerce is not just about retail channels. A truly unified commerce system allows the front end and back end to talk seamlessly together. This means that tracking financials along with inventory, sales, customer satisfaction, and all other moving pieces of retail is possible in one system. What seems almost impossible if the company is running on different ERP, POS, and inventory systems, becomes smooth and consistent with the right technology. Data can flow freely from one area to the other. With the right business intelligence tools, you can make the connections between various aspects of your company to make better business decisions.

3) Set the goals for your company, but be able to cope with change

Retail changes quickly, but a retail leader can’t run after every shift that happens in the industry. Richard Branson, who got his start in retail, said in a recent interview with Freakonomics Radio that it is important for the head of the company to set the vision. At the same time, Branson has pivoted from retail music sales, to mobile technology, to airlines, so he understands the importance of changing course when needed. In order to change course, you first need to know where you are. Perhaps the change is to launch a series of pop-up stores. You then need to know how this kind of project fits with the overall vision of the company before jumping on the trend. At the same time, you can’t turn your back on a change that will help your business keep up with the modern pace of the industry.

4) Know how your retail business is doing and where it is going

Antoine de Saint-Exupéry famously said that “a goal without a plan is just a wish.” A strategic retail CEO doesn’t make wishes for the company, he or she sets goals and has a plan to track their success. If the retail goal is to sell more products online, the data-driven CEO needs to know where sales were before setting the goal, what data to monitor and how to track that data to know if the goal is being met. This is where key performance indicators, or KPIs, come in.

KPIs are exactly the measures that the retail CEO of today and the future needs to track how the company is doing financially and beyond. A unified commerce platform helps you collect and maintain in one place all the KPIs you need to track. It also enables you to easily split them between channels, product types and even individual products, so you get the level of detail you want for your decisions.

In The DNA of the Future Retail CEO, only 31% of the retail experts asked said that the retail CEO of the future will have the technical skills needed for unified commerce and to make data-driven decisions. Prove them wrong! Don’t be left behind as retail moves into the future. Be the strategic leader your company needs, with the right systems and data to support the decisions you make for your company

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The Industry Solution for Hi-Tech and Electronics Manufacturing

Today’s global customers are demanding more configure-to-order, make-to-order, and assemble-to-order products. The modern, agile industrial manufacturer must be responsive and able to deliver with the highest quality and timeliness. The fluctuating demand leads to significant challenges in managing the internal supply chain, coordinating the extended vendor ecosystem, controlling costs, ensuring quality, tracking production, and optimizing inventory levels.

 

With today’s ever-changing financial and environmental regulations, shrinking product life cycles, and global sourcing challenges, Dynamics 365 for Operations helps you gain visibility across the entire value chain, empowering you to make more efficient and timely decisions.

Trident’s implementation processes reduce time and risk so you can rapidly build an adaptive business network, seize new revenue streams, and respond to changing market conditions regardless of your company’s size.

Trident’s high-tech industry solution is a set of software and services that automate and streamline the following business processes:
• Materials management and demand planning
• Purchasing & Inventory Management
• Multi-Country, Multi Product, Multi-Level Manufacturing
• Multinational Financial accounting
• Supply chain planning and Logistics & Warehousing
• Service management and customer support
• CRM/sales
• Engineering Change Management

Materials Management and Demand Planning

In Hi-Tech Industries, conditions in materials management and demand planning vary rapidly. New requirements need to be determined constantly; order processes and production planning have to be updated. Manufacturing operations need to respond quickly and without too much expense. The higher the product and BOM complexity, the more important a comprehensive, automatic MRP planning process becomes.

Trident’s Hi-Tech Solution provides powerful MRP planning configurations, including ordering and order data, shopping and sales planning and stochastic processes.

Purchasing & Inventory Management

Trident’s Hi-Tech helps you in procurement planning considering minimum order quantities, lot sizes, purchase prices and current stock levels.

  • Purchase planning based on planned and historical consumption levels
  • Blanket orders, supplier inquiries & bonus management
  • Purchasing agreements with suppliers on price, quantity and delivery time for optimum supplier selection
  • Faulty parts management and backlog information with activity messages to avoid delivery delays
  • Supplier connection via the Enterprise Portal or other common industry standards

Multi Country, Multi Product, Multi-Level Manufacturing

Trident’s Hi-Tech gives you an overview of delivery dates, component availability, production capacities and capacities of external manufacturers (make or buy) and be able to plan accordingly.

  • Graphical view of production resources and production orders
  • Integrated materials and capacity planning as well as production priorities for managing rush orders
  • External production with the provision
  • Extensive production papers with barcodes, label handling for batches and serial numbers
  • Integration of time recording, production data acquisition and machine data logging
  • Visualisation of QA and QM processes
  • Various process variants can be configured such as Made to Order (MTO), Make to Stock (MTS), and more (BTO, ATP…)
  • Variant and product configurator for building custom products (also via the Enterprise Portal on the Internet)

Financial Accounting

Financial management is the core of Microsoft Dynamics 365 Hi-Tech. Full integration in the other areas of the application allows the collection and analysis of financial data in real time. With extensive country- and region-specific features, the solution fulfils the local financial requirements for 36 countries.

Financial accounting, financial planning and cash flow management on client company code, cost centre, cost object and up to seven other dimensions

  • Automatic accrual for consignment stock, bonus agreements and goods.
  • Automatic “work in process” (WIP) tracking for productions and projects
  • Cost and performance accounting integrated into production, project, time recording and production/machine data acquisition
  • Stock valuation

Engineering Change Management

Research and development (R&D) are the basis for the success of many medium-sized high-tech companies. Efficient quality, time and budget management for R&D processes often decide the future success of a company. Different types of projects and the integration of customers and suppliers into the processes require a flexible system for managing and controlling project activities. The product module allows you to manage and monitor internal as well as contract research projects.

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Microsoft Dynamics 365 for Customer Service

Every interaction matters in customer service. We help brands build advocacy and loyalty by creating effortless service experiences.

Key Benefits

 EARN LOYALTY: Provide personalized, contextual interactions on any device through the self or assisted channel of choice and convenience.

EMPOWER AGENTS: Provide agents with intuitive access to everything they need to deliver fast, effective service – with tools that are at their fingertips on a single application.

STAY AGILE: Adjust at the pace of business through actionable insights that anticipate the rapidly changing needs of customers and your brand

Key Capabilities

OMNI-CHANNEL ENGAGEMENT

Enable end-to-end customer service engagements across self and assisted service channels, including field service when there is a need for onsite help. A unified platform ensures context across channels and engagements, delivering personalized and consistent service with minimal customer effort.

SELF-SERVICE & COMMUNITIES

Empower the increasing majority who prefer to find answers on their own through self-service and community options. Provide branded self-service options that deliver consistent, up-to-date answers and personalized information, and a community experience to connect with peers and subject matter experts

AGENT ENABLEMENT

Empower agents with a single, unified experience to speed resolution and provide differentiated levels of support. A role-tailored experience delivered through a single dynamic interface contextually serves up the tools, guidance and data agents need to provide a more personalized, effective standard of service

UNIFIED KNOWLEDGE

Equip customers and frontline staff with a definitive single source of truth through unified knowledge. Ensure knowledge is relevant by capturing and publishing across your content channels while measuring impact and opportunities to grow your knowledge base through rich analytics

SERVICE INTELLIGENCE

Identify trends, anticipate opportunities and gain insights using rich analytics. Explore what-if scenario’s and forecast outcomes through interactive charts and powerful data visualization capabilities. Our solution empowers employees at every level of the organization to have a positive and meaningful impact on business outcomes.

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