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Case Study : Abu Dhabi government builds one-of-a-kind integrated customer service platform using Microsoft Dynamics 365

Established to lead excellence in government services, Abu Dhabi Digital Authority (ADDA) strives to lead the digital future of Abu Dhabi. Taking advantage of Microsoft Dynamics 365, Power BI, and Azure solutions, TAMM integrates Abu Dhabi government services to provide communities and businesses with a seamless, proactive, and personalized customer experience, one that promises to […]

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Why organizational change projects fail and how to prevent implementation disaster

New IT installations often fail. At least that’s the widespread belief surrounding organizational change initiatives today. One frequently cited study from the 1993 book Reengineering the Corporation goes as far as saying that as many as 70% of the organizations that undertake a reengineering effort do not achieve the dramatic results they intended. A more recent McKinsey

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Advancing Azure service quality with artificial intelligence: AIOps

We are going to share our vision on the importance of infusing AI into our cloud platform and DevOps process. Gartner referred to something similar as AIOps (pronounced “AI Ops”) and this has become the common term that we use internally, albeit with a larger scope. Today’s post is just the start, as we intend

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Is your business ready to take supply chain management to the next level?

When you lack deep visibility and insight into your supply chain, you leave money on the table It turns out what you don’t know as a manufacturer can and will hurt you. For too long, manufacturers have settled for siloed and inconsistent information, as well as manual processes, to understand and manage their supply chain.

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How Manufacturing Industry Transformed using Microsoft Dynamics 365

The future of manufacturing will be defined by the quality of investments companies are making today In the not too distant past, efforts in manufacturing to optimize productivity and increase customer satisfaction were viewed as separate endeavors. Today, the convergence of physical and digital trends is disrupting these kinds of assumptions. Manufacturers today care about

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Whitepaper: The business owner’s guide for replacing accounting software

Replacing your accounting software is easier and more affordable than you may think. Use this guide to learn about the benefits of a modern technology platform, better understand the advantages of a cloud-based solution, and know what questions to ask when evaluating your options.

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Whitepaper : Four technology trends helping businesses thrive in a digital world

4 ways technology can help businesses thrive in a digital world. The good news is that the tools that help businesses capitalize on this digital transformation are more accessible than ever before. The cloud is removing barriers like high up-front costs, ongoing maintenance, and IT dependency.

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Maintain business continuity with Dynamics 365 Field Service

In today’s dynamic business climate, field service teams are still expected to maintain infrastructure and customer equipment, often with fewer onsite technicians and limited face-to-face interaction with customers. That means adjusting one’s field service model to continue providing proactive service—sending in the right people and tools at the right time—while being prepared with the processes

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7 tips to deliver better online grocery shopping

The boom of online grocery shopping has been a long time coming. In 2015, more than one third (37%) of shoppers in Asia-Pacific regularly shopped for food online, Nielsen reports. Although in the rest of the world online grocery shopping was less common, there was already a growing trend, which has only become more pronounced.

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