Tag: LS Central Partner in UAE

Retail ERP Software, Retail POS Solution

Why it makes sense to move your retail management software to the cloud

As a successful retailer, chances are you are already running some of your IT functions in the cloud. That’s smart.

The next logical step is to move your entire retail management system to the cloud, and go from the on-premises version to its software as a service (SaaS) one. But even if you know that the cloud is experiencing exponential growth, and that you will, one day, take the leap, you may be hesitant to do it now. Perhaps you are afraid you’re not ready for the change. Perhaps you have security concerns. Maybe you can’t clearly identify which practical, day-to-day benefits you’d get from moving to the cloud.

Whichever your reasons, you want the best for your business, and you care about staying competitive. You want to make the right decision, and employ technology that will propel you forward today and tomorrow.

While you are debating whether the cloud is for you, here are 8 good reasons why you should consider migrating your system.

1. Stay up to date, automatically

With traditional on-premises software, businesses are responsible of keeping their hardware and software up to date. In order to stay current (and safe), they’d need to purchase new hardware every few years, and to update their software every few months. But in reality, retailers usually have more pressing concerns than keeping track of the latest software patch or upgrade. And if the company is using multiple software solutions and there are integrations in place, a system upgrade can become a costly and lengthy project. As a result, many companies end up with outdated IT environments that work, but don’t really support the business, and may even hinder it. In the worst cases, this old tech might reduce the company’s ability to grow and take on new projects, or stay on top of consumer demands.

When you are using SaaS in the cloud, all these concerns belong to the past. You don’t need to worry about periodic maintenance, or to budget for expensive and complicated software upgrades. Instead, your supplier takes care of updating your software regularly. And if you have configured your add-ons correctly, you can maintain all your extensions, and even your configurations. SaaS software guarantees that you are always, automatically, on the latest version, and can use all the new functionality that comes with it.

2. Enhance productivity with intelligence

One of the biggest advantages of the cloud is the advanced computational power it offers. Tasks that until yesterday were too complex for even the most powerful computer, for example predicting future sales patterns, are now within reach of any retailer. Businesses can run their data into Artificial Intelligence (AI) and machine learning (ML) powered tools available in the cloud, and without having to pay for extra servers or data scientists, they can get the answers they need, with minimal effort, very rapidly, and at a fraction of the cost than comparable on-prem technology. There is a wide variety of AI tools available in the cloud, giving businesses infinite possibilities to improve their effectiveness and productivity. AI can also help make smarter decisions, and deliver more personalized, to the point customer service.

Would you like to send personalized promotions and special deals to your customers based on their shopping history and specific tastes? Are you thinking about adding a chatbot or virtual agent as a first-line customer support? Or perhaps you’d like to offer intelligent search on your e-commerce site? When you run your software in the cloud, all these initiatives are accessible to you, and can be started within a very short timeframe.

But AI can do much more than help deliver bespoke customer experiences. You can use optimize your inventory with advanced forecasting that can factor seasonality, promotions, trends, and product substitutes and complements into your forecasts. You can refine your hiring practices with intelligent talent acquisition solutions. You can simplify searches across your catalog for both staff and customers using AI-powered accurate product tagging applied to images. When you infuse your business with intelligence, you also make it more proactive, agile, and profitable.

3. Guarantee business continuity with a reliable infrastructure

With traditional in-house IT setups, businesses are at constant risk of downtimes and failures. On-site servers can’t usually guarantee a consistent performance, and if a key piece of your hardware breaks down, you may be left unable to serve customers or close sales – and could even risk losing your business data. As regards reliability, a traditional infrastructure usually necessitates a disaster recovery plan, requiring you to build redundancy, carefully monitor conditions, having dual firewalls and more – in short, you need to budget for time-consuming, expensive, complex monitoring.

Switch to SaaS software, and you can step away from all of these problems. Even if you experience a hardware failure – say your computers or servers break down – you won’t lose your data, as it is safely stored in the cloud and can be accessed when and as you need to. The cloud also guarantees higher reliability. Large cloud services like Microsoft Azure, with expansive resources and entire dedicated teams, have already built in redundancy, from failover hardware to datacenters located across the world. As a result, Azure, the service where the cloud-based version of LS Central resides, can guarantee 99,995% uptime, and top security features.

4. Respond quickly to changing market conditions

You know how important speed of action is in the retail industry. Yet, traditional IT environments are all but agile: even a project as simple as adding new servers or applications can be very time consuming. First, your IT staff needs time to procure the hardware or software that will fit within the current infrastructure. Then they have to set it up and test it, and finally, they’ll have to go through implementing it.

In the past, this process was the only way to implement change. Today, this is an outdated and ineffective way of operating – especially when the businesses you are competing against are agile and unburdened by traditional infrastructure, such as e-commerce players. To stay on top of change, you need to be able to analyze data in real time, devise plans rapidly, and immediately deploy mission-critical applications, or innovative tech, with minimal upfront costs and preparation time.

When you are running your systems in Azure, you can get this speed of action. Businesses running LS Central in the cloud can, for example, extend their business with extra functionality or innovative applications that won’t require a lengthy integration process, because they are already designed to work with the system. So you are quickly operative, and your IT staff has the time and space to focus on more pressing activities and objectives.

5. Get anywhere, anytime access to your business data

Retail business has become a 24/7 affair: sales happen at all hours and trends change faster than lightning. As a retail manager, you can’t afford to be left with no visibility over the business between 5pm and 9 am or when you are out of the office.

When you run your retail management system in the cloud, you can be operative when and as you want. With data stored in the cloud, where you are does not influence what you can see, or achieve. You can access your data on any pc or phone device and keep track of your sales, make changes and adjustments to prices or items, analyze data, access dashboards and share them with colleagues. So you are always on top of your data, ready to act when you need to.

6. Increase collaboration and support remote work

Demand for remote work has been growing. Workers appreciate flexible schedules and decreased commuting times, and companies reap the benefit of providing more sustainable working conditions. Although retail may not seem like the ideal setup for remote work, the expansion of online commerce and the diffusion of cloud technology are enabling retailers to increasingly meet demands for flexible work. “Retail, and omni-channel retail in particular, is built on data. And today, to analyze data, you don’t need to be on the store floor, looking at tons of printed statistics,” says Carsten Wulff, Vice President Europe at LS Retail.

The ability to access both business data and applications in real time is helping support remote jobs in very diverse positions, from decision-making roles to support to sales assistance. A marketing or sales manager could analyze buying patterns or keep track of sales trends from home, and use this data to create personalized promotions or communications. An online sales assistant could solve customer queries and provide real-time support and advice on the e-commerce site. A store manager could oversee sales and make stock requests from their personal device, without needing to waste time commuting across different store location. And all these workers could collaborate on joint projects, using the same online applications and data.

7. Stay safe and compliant, easily

With traditional in-house IT, it is the responsibility of the business to maintain tight security measures to protect data and users against external threats. Internal IT teams have been bearing the overwhelming weight of staying on top of the patches, updates and diagnostics required.

When you run your business software in the cloud, all of these concerns are transferred to your cloud service provider – who is, arguably, much better equipped than you in delivering top safety features. If you are a business running LS Central in the cloud, you can take advantage of the multi-layered, built-in security controls and threat intelligence that Azure offers. You can also leverage several industry certifications: Azure is ISO, PCI, HIPA and GDPR certified, which makes you automatically compliant with these standards, with no extra work needed on your part.

By choosing a cloud service like Azure that puts data security at its core, you save the time and effort you’d need to stay up to date with legal requirements, today and tomorrow. You can go on with your business, knowing that Microsoft will identify new threats and protect you against them, while keeping you on top of industry regulations at the same time.

8. Lower capital expenditure

When you move away from an in-house IT environment and run your software in the cloud, you can realize some significant savings, especially in terms of capital expenditure. With SaaS, you don’t need to install and run apps on-premises, which means you also don’t need new hardware and servers. Not only: you don’t need to worry about the cost of running and maintaining the system, consider the cost of integrations or upgrades, or budget for the services of system engineers and specialists. When you use SaaS, your system is managed and cared for by the specialists, and it’s all included in your subscription price.

It’s time to take the step

With LS Central now available purely in the cloud, this might be the perfect time to consider a SaaS retail solution. And if you are a retail or hospitality business already using LS Nav or LS Central on-premises, we have an enticing offer for you: we can help you fast track your on-premises solution to the cloud, at a special, highly discounted price.

Are you not yet eligible for our offer? No need to panic – we can help! Get in touch: we’ll be happy to talk you through the options, and support you in your transition to tomorrow’s retail technology.

Restaurant Management ERP

How the self-service trend is transforming restaurants

Modern consumer places a huge value on convenience. A recent report by the National Retail Federation found that 97% of consumers have backed out of a purchase just because it was inconvenient for them. And in quick service restaurants, figures show that lengthy queues can be off-putting: almost three out of four guests say they would leave if there were seven people in line. More than nine out of ten said they would go elsewhere if there were more than 10 people queuing before them.

Taking the example of supermarkets, which have successfully alleviated queues with self-service checkouts, fast food brands are now adopting touch-screen self-service kiosks. And as more report the positive impact of these kiosks, adoption is rapidly taking off.

The rise of self-service kiosks

McDonald’s now has self-service kiosks in all 14,000 of its US restaurants. When it began rolling them out in 2017, it said its intention was to enhance the customer experience by speeding up ordering time, reducing human error and allowing for easier order customizations.

Almost three years on, McDonald’s is living proof of the success of self-service kiosks. During its 2019 Q2 earnings call, CEO Steve Easterbrook said the chain is seeing impressive incremental sales rises from its use of kiosks.

“As we convert the restaurants, we’re getting an incremental sales lift from that, some of which will come through growing and increasing use of the self-order kiosks where we generate higher average checks,” he said.

Interestingly, not only are self-service kiosks delivering on consumer desire for ultimate convenience, they’re altering behavior too. As the use of the technology grows, self-ordering has been demonstrated to boost sales by increasing the average order size per customer, while at the same time lowering costs in the restaurant by improving efficiency.

There are some compelling statistics to illustrate the impact. When the Dodgers Stadium concession stands in the US tried out new self-service kiosks, the average order size increased by 20%. Similarly, Subway noted that kiosks encourage more consumers to purchase add-ons and generally spend more.

The traditional experience

Lee heads to his local Easy Burger for lunch. He isn’t a regular customer so he doesn’t know the menu well. It’s a busy Friday afternoon in the restaurant and as he joins the queue he starts scanning the menu board behind the counter to see what he would like. When he gets to the front, he still isn’t quite sure what he wants and spends a few more moments deciding. By this point he’s a bit flustered. He doesn’t want to hold up the queue, so he quickly orders the standard burger meal with no cheese and large fries. It’s noisy in the kitchen, and the server asks Lee to repeat his order. She presses the buttons on the cash register to input Lee’s choice, and politely waits for him to decide which drink he’d like before finalizing the order and taking his payment. This all takes place in the midst of noises coming from the kitchen, voices of customers waiting, and general pressure from people standing in line waiting for their turn. It’s clear to see that there are several opportunities for mistakes, delays and general frustration from both the customer and the cashier.

The self-service experience

What would the same scenario look like with a self-service kiosk? Again, Lee heads to Easy Burger to pick up his lunch. It’s busy, but Lee heads to a self-service kiosk, where he doesn’t have to queue to place his order.

Lee hasn’t actually used one of these kiosks before, but because it looks just like a large version of his mobile phone and all the menu items are clearly labelled, he has no qualms about trying out the technology. With nobody standing behind him putting pressure on him to quickly place his order, Lee feels he can take the time he needs to choose his lunch. He scrolls through the menu and takes in the appealing pictures of food, drinks, and add-on items. He ends up trying out a new meal deal and customizes his burger (no pickles, extra onions and mushrooms), adding the curly fries with cheese – they look too good not to try them. It’s a pleasant, stress free experience.

After selecting the items, Lee taps his credit card on the contactless card reader and heads to the counter to wait for his order. He can clearly see his order on the screen above him, so he know there are five orders before his – a bit of a wait, but not too much, before it’s ready. A few minutes later, his number is called out. He picks up his food and heads straight to a clean, empty table. That’s another added bonus. With fewer employees required at the counter, they can spend more time in the kitchen, speeding up food preparation, and on the floor, making sure the restaurant stays clean and tidy.

Embracing the trend with LS Central

Restaurants are embracing the trend in different ways. Some are buying self-service kiosks running systems and interfaces separate from what is used across the rest of restaurant. This decision entails a lot of extra work, as these systems will have to be integrated with the IT setup, and then updated and maintained individually over time.

Thankfully, there is another option. If you selected a unified restaurant management solution like LS Central, you enable customers to order and check out for themselves using the exact same POS system that cashiers use at the manned tills. This wouldn’t be possible with many other restaurant management systems because they are too complicated, and can’t be used effectively without previous training.

Not LS Central.

There are more benefits, too. You can easily amend and customize the looks of the kiosk to suit your needs. Just as you would customize the POS, you can change interface and menu options to suit your branding, and apply the changes across all your locations – no headache of setting up the brand look for each individual kiosks.

Simple menu customization also means you have the freedom to A/B test ways to present the menu to see what works best and yields the greatest results. When you get smart about how you showcase your menu, you can capitalize on more upsell and cross-sell opportunities and promote the higher margin menu items. Perhaps you choose to highlight your latest meal deals on the top level of the screen or maybe you collapse certain menu choices at different times of the day to speed up the ordering process.

Digitalized self-ordering also helps you to manage your inventory proactively. So, if you find that beef burgers are running low, but you have plenty of chicken burgers available, you can quickly change the menu on the machines to highlight mouth-watering chicken burgers on the first-level menu instead. Or perhaps your smoothie machine breaks down: instead of striking a line across the item, you can temporarily remove those items from the menu and highlight alternatives such as milkshakes and ice creams.

Making a difference in the kitchen

This streamlined, user friendly experience transfers into the kitchen too. Orders are automatically sent to the kitchen display system (KDS) and presented clearly to your kitchen staff. The system can further help improve efficiency by routing orders to the proper food preparation stations, organizing items so they are prepared in the right order and ready at the same time, and alerting staff when orders have been in the queue too long. At the same time, front-of-house staff (and customers) can see the exact status of each order and pick them up as soon as they are ready.

Setting your restaurant business up for long-term success

Despite the current success of kiosks, many restaurateurs wonder whether this is just the flavor of the month. Will kiosks still be popular with consumers another year or two down the line? While we can’t predict the future, we can see that the big brands have been cautious. A quick service restaurant expert and Forbes contributor wrote an article in 2010 called “Quick-service restaurant kiosks: What’s taking so long?” One reason why we’re seeing wider adoption now is because the technology is proving its success.

As kiosk usage rises, customers will increasingly expect to find self-ordering options in fast food outlets. Research shows that customers are more likely to visit restaurants with self-service kiosks and a growing number prefer this option to interacting with a cashier behind the counter.

As more diners seek ultimate convenience, faster ordering and more payment options, self-service kiosks are proving the best solution to meet their demand and enhance the transaction journey from start to finish.

 

blog Reference: https://www.lsretail.com/blog/how-the-self-service-trend-is-transforming-restaurants

Uncategorized

How to get ready for the rise of mobile payments in retail

The retail payment space is going through a sea change, and the Starbucks mobile payments app is a shining example of that. Despite being specific to one retailer, in 2018 the app held the title of top mobile payment app in the US. During that year, 23.4 million people aged 14 and above used the app to make a POS purchase at least once every six months, according to estimates from market research firm eMarketer. Even though in 2019 it was finally overtaken by Apple Pay, which racked up an estimated 30.3 million users compared to Starbucks’ 25.2 million, the widespread adoption of the Starbucks app shows that  retailers can get true value out of mobile payments.

Key to Starbucks’ success has been its ability to combine convenience, ease and reward in the payments experience. Its Mobile Order and Pay functionality lets users order ahead of time and skip queues. The app is also integrated with the Starbucks Rewards loyalty program, allowing customers to automatically earn points (called Stars) and start earning free drinks and food. Customers can even add a tip to purchases. The value of using this app to pay is clear and simple: you can save time and money at the till, and access rewards and special offers at the same time.

Stores upgrade their payments options

Over the last few years cash has been losing its market share to electronic payments methods, which give consumers a faster, more secure and convenient experience when shopping both in store and online.

As consumer preferences move away from traditional payment methods towards mobile checkout technologies such as Apple and Android Pay, contactless card payments and direct bank transfers, retailers must be prepared to accept these new methods.

In the US, it’s estimated that around 70% of retail stores are now equipped to accept Apple Pay and similar mobile payments apps. As more credit card companies and banks shift to chip-based cards, retailers are forced to upgrade their checkout systems and. Those who think ahead are opting for readers that can also accept payments from smartphones using near-field communication (NFC) technology. Invest in contactless payment options

Millions of consumers now have contactless-enabled cards in their wallets and mobile payment apps on their phones. This tap-and-go technology is fast becoming the norm for customers – and therefore something they expect when making a purchase. Contactless transactions are particularly popular for smaller ticket purchases in convenience stores and supermarkets, and now frequently replace cash. This kind of technology also offers many benefits to retailers, including decreased checkout times, increased card use and an improved consumer payments experience.

Combine convenience and rewards

While contactless payments are an in-store essential, retailers must also consider a holistic payments strategy across all channels to ensure they’re meeting their customers’ expectations and delivering a seamless experience. That means embracing tools and technologies that harness consumer trends around cashless payments and connect both the digital and physical, enabling customers to order ahead and pay in advance, pick up reward program points regardless of the channel they shop via, and take advantage of new “buy now, pay later” options such as Klarna and Laybuy. Being able to offer a wide variety of payment options will be critical as retailers look to build their presence in an increasingly digital marketplace that is characterized by convenience and speed.

Explore digital wallet providers

While businesses like Starbucks decided to build their own mobile app, most retailers do not need to go down this route. That’s because digital wallet providers like Apple Pay and Google Pay are already designed to make setting up mobile payments fast and affordable.

Today, there are dozens of digital wallet payment providers for retailers – and consumers – to choose from. It’s worth talking with your existing payment provider to understand what options they have available as you develop your own mobile payments and digital wallets strategy.

Be open to payments innovation

As payment solutions are transforming from purely transactional to more customer oriented, the friction of payments will continue to fade with further innovations coming to market.

Invisible payments, for example, offer consumers ultimate convenience and completely automated payment options. Although they’re still in their infancy in the retail space, they’re being driven by businesses like ride-sharing app Uber, which automatically collects payment once a customer has reached their destination. Innovative retailers such as Amazon and Dutch supermarket brand Albert Heijn are already trialing invisible payments in stores with success. These shopping concepts allow customers to simply pick up or scan the products they want and leave without having to check out. Instead, payment is automatically deducted from their account.

“Connected cars, automatic replenishment via internet of things devices, and increasingly friction-free checkout experiences at the physical point of sale are just a few of the practical applications of invisible payments,” Worldpay’s Global Payment Trends report said.

As retailers plan for the future, then, it is in their best interests to be aware of the latest payments innovations and to consider how they will play out in their industry.

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