Tag: ERP for Restaurant

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The Restaurant and Food Service Industry is Rapidly Changing

Microsoft LS Hospitality – The Restaurant and Food Service Industry is Rapidly Changing

  • As online and mobile ordering and paying become widespread, guests expect restaurants to be able to offer them a multi-channel experience.
  • In hospitality, it’s all about the experience. Operators need a reliable system that supports them in offering a consistently high-quality service.
  • Customer demands are changing quicker than ever before. To keep up, food businesses need to arm themselves with a system that is constantly being improved and modernized.
  • Restaurateurs need to establish a presence on social media: from food instagramming to restaurant reviewing websites, dining is becoming more and more social.
  • Analytics will play an ever-increasing role in identifying trends and customer behavior

Powerful Restaurant Management Software for Enhanced Customer Experience

From central kitchen management, to table handling, to a mobile point of sale, which is both powerful and simple to use, LS connects your restaurant operations and headquarters processes with ERP right out of the box, delivering value across your whole organization, allowing you to offer even more while maintaining the high standards of service you customers are used to.

A Point of Services, Not Just Sales

Give information, take orders and payments, check status of orders at the table

The LS Nav Hospitality Point of Sale (POS) suits different types of hospitality setups, from finr dining to quick services, cafes, bars, pubs and more.

Superior Customer Service

Provide outstanding service: armed with the LS Nav Hospitality POS, your staff can

  • send orders straight to the kitchen
  • give information about menu items, allergens, special offers and more
  • check the status of orders and tables
  • get notified from the kitchen when the food is ready
  • receive payments
  • hand out receipts
  • register customers into the loyalty program
  • increase sales with upselling and cross-selling suggestions
    anywhere on the restaurant premises.

Manage Tables and Guest

Amaze your diners with quick and precise service

Manage your tables accurately and offer your customers a consistent, timely and high-quality service.

Graphic view

Use the intuitive graphic table management system to handle optimal seating and maximize table turnover.

The table status feature allows waiters to:

  • view the status of tables in their section,
  • see which tables are free,
  • make sure that all guests have been served,
  • ensure that the orders have been promptly sent to the kitchen,
  • receive alerts for issues that need attention, for example if a table has not been attended for too long.

Great flexibility Managers can configure and activate multiple table setups, for example using different arrangements for brunch and dinner service.

The system also helps handle takeout orders by labeling them differently and queuing them in a special takeout order list.

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Industry-Leading Software and Solutions for the Hospitality Industry

Food & Hospitality Service Industry as a whole has many challenges from planning to operations. We provide Software to Restaurants (Quick Service to Fine Dine-in), Cafe, Bars, etc., to reduce Operational Cost and Increase Revenue

  • Increased Revenue with Targeted Marketing: Capture data so you can create effective offers and rewards. Generate more revenue through Loyalty & gift card programme
  • Gain Customer Loyalty and Repeat Business :
    • Give your customers exceptional, multi-channel customer service and gain their loyalty
    • Promotions, campaigns, offers and meal deals
    • E-commerce and mobile loyalty
    • Fast and precise delivery service
  • Faster Table Turns: Monitor table availability and match party size to table size. More table turns = more revenue
  • Increased Reservations: Integrate your guest management software with our online booking services or use Open Table – take bookings 24/7, 365 days a year
  • Better Waste Control: Manage items in stock efficiently and minimise shrinkage. Plan your meals in advance and rationalize your ingredients orders
  • Reduce Labour Costs: Forecast labour needs and mitigate against
  • Proactive Social Media Management: Track sites like Tripadvisor and get alerts if adverse reviews are posted
  • Improve Fraud Detection and Prevention: Protect your bottom line. Eliminate staff theft
  • Multi-Site Efficiency: Reports show your business end-to-end. Make menu changes across your estate in seconds
  • Business Analytics: Check and analyse your performance in real time with our all-in-one system for front- and back-of-house operations.
  • Award-winning Support From our 24/7 global helpdesk

Digital Transformation

Digital is no longer a purview of only Banking, Insurance, Healthcare or Retail. The Restaurant industry is having pressure from multiple directions.

Today’s consumer expects fresh food, whether it is in season or not, with an exotic dining experience.

Successful restaurants recognize that the easy path to their customers’ stomachs begins in their minds. They need to grab customer’s attention and entice them with a memorable experience in order to trigger repeat visits.

Here are some of the applications of Digital disruption in the restaurants & food service industry:

  • Digital Signage to deliver eye-catching graphics to engage customers the moment they walk through the door
  • Online reservations using mobile app & flexibility of customization of menu as per customer taste.
  • Loyalty programs based on Big data and analytics, the businesses in the hospitality sector are not only able to create laser targeted marketing campaigns but are also able to measure success.
  • Digital supply chains to accurate demand forecasting, inventory optimization, and cost reduction.
  • Chatbots: Restaurants are using virtual assistants to respond to customer inquiries and to process and customize customer orders. Taco Bell, Pizza hut have adopted chatbots to automate ordering process from a social media platform.
  • Robots – Restaurants are using AI-driven robots to increase capacity and speed of food preparation and delivery.
  • Developers are designing applications which use AI to help consumers choose meals & suggest foods based on their eating preferences.
  • Kiosks – Restaurants are integrating AI-driven self-service Kiosks to reduce customer waiting time and enhance the customer ordering experience.
  • Pay by phone and flexible paying options

Payment Integration

Give your customers the choice to pay online. Trident provides integrations with multiple leading online payment service providers. Accept online payments from the popular digital wallets without any hassles.

Online Ordering

It is always advisable to have a presence on multiple food ordering services so as to not miss out on potential customers. Trident allows you to automatically accept orders from various platforms and saves you the hassle of adding them manually into the POS at the end of each day. The entire customer data and order details are automatically added to the POS software. Trident  smart CRM module fetches this data instantly and sorts the customers into buckets according to their behavior

 

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