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Why organizational change projects fail and how to prevent implementation disaster

Retail ERP Software / Trident Information Systems

New IT installations often fail. At least that’s the widespread belief surrounding organizational change initiatives today. One frequently cited study from the 1993 book Reengineering the Corporation goes as far as saying that as many as 70% of the organizations that undertake a reengineering effort do not achieve the dramatic results they intended. A more recent McKinsey […]

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6 tips to help you win at omni-channel

Retail ERP Software / Trident Information Systems

Even if retailers have been talking about investing in omni-channel for over a decade, many still lack basic omni-channel capabilities. For example, only 5 percent of retailers can successfully give consumers the ability to start and finish a sale in their preferred channel, Luxury Daily reports. But consumers aren’t waiting for retailers to get their

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Reimagine productivity with Microsoft Dynamics 365

Uncategorized / Trident Information Systems

Transform business process automation and people productivity with Microsoft Dynamics 365 and the Microsoft Cloud

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How the self-service trend is transforming restaurants

Restaurant Management ERP / Trident Information Systems

Modern consumer places a huge value on convenience. A recent report by the National Retail Federation found that 97% of consumers have backed out of a purchase just because it was inconvenient for them. And in quick service restaurants, figures show that lengthy queues can be off-putting: almost three out of four guests say they would leave

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Advancing Azure service quality with artificial intelligence: AIOps

Microsoft Azure Cloud Services, Uncategorized / Trident Information Systems

We are going to share our vision on the importance of infusing AI into our cloud platform and DevOps process. Gartner referred to something similar as AIOps (pronounced “AI Ops”) and this has become the common term that we use internally, albeit with a larger scope. Today’s post is just the start, as we intend

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How Manufacturing Industry Transformed using Microsoft Dynamics 365

Uncategorized / Trident Information Systems

The future of manufacturing will be defined by the quality of investments companies are making today In the not too distant past, efforts in manufacturing to optimize productivity and increase customer satisfaction were viewed as separate endeavors. Today, the convergence of physical and digital trends is disrupting these kinds of assumptions. Manufacturers today care about

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How to get ready for the rise of mobile payments in retail

Uncategorized / Trident Information Systems

[vc_row][vc_column][vc_column_text]The retail payment space is going through a sea change, and the Starbucks mobile payments app is a shining example of that. Despite being specific to one retailer, in 2018 the app held the title of top mobile payment app in the US. During that year, 23.4 million people aged 14 and above used the app to

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