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Trident Information System | Microsoft Dynamics 365 Partner & IBM Business Partner | > dynamics Navision partner
Microsoft Dynamics CRM
January 21, 20200

Turn prospects into engaged customers with intelligent sales and marketing

The selling landscape is undergoing fundamental changes, many of them driven by the effects of B2B customers’ experience as everyday consumers. Many retailers have created personalized, nearly immersive, online experiences for each customer. Consumers shopping for goods and services continually experience fresh and delightful interactions, from highly customized offers and recommendations to frictionless channels to 24/7 interactions. Using Microsoft Dynamics 365 for Marketing and Microsoft Dynamics 365 for Sales organisations are improving  their profit margins.

The impact of B2C on B2B

Today’s B2B buyers have high expectations, and those expectations will not be met if B2B buyers are accustomed to sophisticated consumer interactions in their personal lives. Executive B2B buyers are not impressed by marketing driven by large, relatively impersonal data analysis that leads to inconsistent and conflicting interactions or sales outreach that doesn’t cater specifically to their needs at the right time.

The source of the problem may be largely invisible to the companies perpetuating this issue. Many organizations believe themselves to be customer-centric, while their buyers may not agree. That’s a significant disconnect. Clearly, B2B has much to learn from B2C companies.

Customer experience – the rewards for getting it right

Many B2C organizations have strategically embraced modern technologies like customer data platforms (CDP) and artificial intelligence (AI) to gain a 360-degree view of their customers and follow through on those insights to optimize customer engagement.

The rewards for getting this engagement right are substantial. Many buyers are willing to pay more for a better customer experience. In terms of the potential benefits a great experience can have on sales success, a McKinsey study reported that organizations can expect:

  • 10-15 percent lower customer churn
  • 20-40 percent increase in the win rate of offers
  • Up to 50 percent lower service costs

Take a new approach

B2B companies must move away from their legacy approaches based on large, relatively impersonal data analysis and move to solutions that unify relationship data across the full customer lifecycle. That way, they can gain insights that help build credibility and trust with buyers. They can run multi-channel campaigns to increase sales-ready leads, create personal experiences, and use guided process and AI to anticipate and respond faster to customer needs. They can build the ongoing, high-quality relationships that are necessary for long-term success.

Four principal goals

Turning prospects into engaged customers is a process. In order to achieve these goals, organizations must focus on 4 key priorities:

  • Nurture more demand
  • Personalize buyer experiences
  • Build relationships at scale
  • Make insight-driven decisions

Each of these drives results by using deep reservoirs of data in making technology feel more human.

Nurture more demand

Relying only on conventional, basic email marketing as the primary source of leads is simply not effective enough. In fact, the more focused and demanding the customer universe is, the more essential it is to gain deep insights into what those customers expect. Northrop & Johnson,  a leading global yacht brokerage, competes for multi-million dollar customers using technology its industry has been slow to adopt. Using Microsoft Dynamics 365 for Marketing has created a decided competitive advantage: Vital insights into their customer base have helped to drive a 70 percent increase in charter sales.

In any industry, companies need to generate leads across multiple channels, nurture large numbers of leads while prioritizing each one, and use data-driven insights to deliver leads that are sales-ready. Nurturing more demand is critical to growth.

Dynamics 365 for Marketing helps generate, nurture and prioritize sales-ready leads.

Personalize buyer experiences

It’s time to end friction, inconsistencies, and the “do you know who I am?” part of the customer experience. Companies can acquire a holistic view of buyers, predict buyer intent, and orchestrate a connected, personalized journey for customers.

In an era where guests have more choices than ever for leisure and entertainment, Tivoli delights its guests by using Dynamics 365 Customer Insights to stay one step ahead of expectations and transform the guest experience. With its deeper understanding of guests, it can add new chapters to its long tradition of imagination and innovation.

Dynamics 365 for Marketing enables you to personalize buyer experiences and predict buyer intent.

Build relationships at scale

Mutually beneficial relationships don’t simply happen with more data. Companies need to build credibility to establish and grow relationships with customers.

Together, Dynamics 365 and LinkedIn enable the company to have increased information about, and impact on the sales relationships that are added to its sales pipeline, even as that pipeline experiences exponential growth month over month.

Dynamics 365 for Marketing helps you build relationships at scale.

Make insight-driven decisions

Here’s where sales and marketing can truly align: utilizing data to uncover insights that lead to better-informed decisions throughout the sales process. This can improve performance, empower employees, and enable the company to gain increasingly effective strategic insights.

With more than 1,500 pubs serving guests throughout the UK, Marston’s launched a business transition by bringing together guest data that was scattered across multiple systems into Dynamics 365. With their locations’ guest data now unified, Marston’s will gain a complete view of guests, which can be harnessed to generate customer satisfaction and strategic insights. This approach helps drive improved performance throughout the company, including the opportunity to empower employees – an often-overlooked aspect of a company’s success.

Dynamics 365 for Marketing enables you to make insight-driven decisions to improve performance, empower employees and gain strategic insights.

Aligning sales and marketing: The intelligent way to succeed

It’s possible to create exceptional experiences, drive more qualified leads, and increase revenue if an organization has the vision, process, and technology to harness all the data available. This requires high-level technology with well-defined business goals and sales and marketing applications fueled by keen intelligence. We have a compelling offering to accomplish just that with Microsoft Dynamics 365. Get in touch with our representative to request a demo for Microsoft Dynamics 365 for Sales & Microsoft Dynamics 365 for Marketing

Blog Reference : https://cloudblogs.microsoft.com/dynamics365/bdm/2019/09/19/turn-prospects-into-engaged-customers-with-intelligent-sales-and-marketing/

Restaurant Management ERP
January 4, 20200

Slash costs in your restaurant with the right software system

How do you manage costs in your restaurant business? Are you operating as efficiently as you could be?

We know how difficult it can be to maintain optimal efficiency and make money in a time of razor-thin margins and intense competition. By their very nature, restaurants are characterized by predictable, seasonal factors as well as by unpredictable ones, including changing customer preferences and fluctuating running costs. But there are ways to get a better handle of your business, helping you to plan ahead more effectively, become leaner and reduce costs in the process.

For many restaurant owners, the answer lies in choosing a modern unified technology platform that provides a complete overview of your business operations from Point of Sale (POS) to back office. Indeed, research by the National Restaurant Association in the US found that over 80% of restaurants are turning to technology like online ordering and reservations and restaurant analytics to help them run their business successfully and efficiently.

The same report found that four in five restaurant operators agreed that:

  • Technology helps increase sales
  • Technology makes their restaurant more productive
  • Technology provides a competitive advantage.

If you’re in two minds as to whether a restaurant management system could help your business grow, rather than simply cost you money, here are some specific areas in your business where the right technology can make a real difference:

Optimize staff management

If your staff schedules are currently handled manually, in spreadsheets or even on paper forms, you could be missing out on a trick. Staff management software has the capabilities you need to ensure rosters correspond with table bookings and helps you plan for the right amount of labor you need. The result is optimized schedules, which means you don’t have too many employees at work during quiet periods, and yet you have enough on hand to see you through the busy times.

If you select a unified system for your restaurant, the staff management functionality can be part of the same platform used to manage the rest of your business. This allows you to make truly informed decisions using historic sales data and drilling down by location, day of the week and time to see patterns emerging and better determine when you will be busy or quiet.

Another factor to consider is how you can use the software to keep track of your budgets and make sure you’re not paying out more than you should be. We know how difficult it can be to check and confirm the hours worked by each of your employees, especially when you are likely dealing with so many. But a staff management system can automate this for you, confirming actual hours worked are the same as those planned and highlighting any discrepancies for you to follow up on, minimizing errors and costs. With the functionality to analyze how much you are spending by employee, work code, shift and role, you can compare actual costs and performance against your business plan, and minimize unnecessary extra expenses, such as overtime.

Simplify staff training

In this industry, we know that workers tend to be transient – maybe you have lots of students or temporary workers on your payroll. High staff turnover can be a real pain point and loss maker for your business, especially as recruiting and training staff is both time consuming and costly. But there are ways technology can help you control this better, and reduce the costs and pain of getting new staff on board.

If the systems you use are intuitive and easy for all employees to understand, you won’t have to spend as long training them on how to use them in the first place. Some retail management systems allow you to set up your POS so it mirrors your menu, making it far simpler for staff to find their way around while also helping to reduce mistakes. To simplify training even further, it could pay off to choose a system that uses a logic your staff is already familiar with. The LS Retail restaurant solutions, LS First and LS Central, are built on well-known Microsoft technology. This means new employees can be up and running quickly, as any experience with Microsoft software such as Office or Windows means they already know where to find menus and information in the system.

Having one enterprise-wide platform, rather than multiple software solutions strung together, also means you only need to train your staff up once. This not only saves time and cost but gives you greater flexibility too. If you need to move staff from the bar to the restaurant floor, you can do so with ease. No extra training required to use a separate system; no time wasted.

Increase table turnover and order value

Is your restaurant floor running as smoothly as it could? There are some steps you can put in place to subtly speed up the process, allowing you to serve more customers without making your diners feel rushed. Mobile POS devices are a great way of doing this. As they connect your servers directly to the kitchen, kitchen staff can act on orders as soon as they are taken at the table, speeding up food preparation. Your waiters can get an alert on their POS devices when orders are ready, and they can also take payments on the device as soon as diners are ready to leave – no waiting for card readers or an available cash register.

If you select the right mobile POS, your staff can also handle conversational ordering, where they take orders in the same way that customers reel them off – extra cheese on their burger and no mayo, with large chips, for example. Everything can be quickly inputted into the POS, speeding up service time and reducing errors. At the same time, because staff have all menu information right in front of them, they can improve their upselling potential by suggesting upsell items and upgrades as they take orders.

Streamline kitchen operations

A unified platform complete with a kitchen management system could help your restaurant serve up food more quickly and efficiently than ever.

In the kitchen, having Kitchen Display System (KDS) screens connected to the system can guide staff through the entire food preparation process. The system can automatically route orders to the correct preparation stations, organizing dishes according to urgency and preparation time. The system can also flag meals that are late, and point out if there are any extra requests, cooking preferences, or allergies to pay attention to. And if you choose a system like LS Central where the KDS are connected in real time to the Point of Sale, your front of house staff can always keep track of the status of each order without having to disrupt work in the kitchen.

The result is a streamlined operation where staff turn out high quality meals quicker, and have less chance of making mistakes and causing customers to complain.

Cut down on waste

Are you making the most of the stock you have? A unified restaurant management platform gives you the functionality you need to monitor perishables and track stock levels by recipes and portions, helping you to keep a close eye on your inventory and reduce the amount of waste you’re putting in the garbage can every day.

Some managers look through their daily waste to determine consumption patterns and check if produce is being used to its fullest, but a restaurant management platform can do all that for you, quicker and more precisely than you could. It doesn’t end there. The best ones on the market can track food production and monitor what is thrown away to identify waste patterns. If the trash is full of fries, it’s likely that your kitchen staff have been making up too many. Or maybe it’s full of half-used vegetables: is there any way you can optimize the waste of fresh produce? From use of food to menu design, there are many ways you can make your restaurant more efficient. A good restaurant management system can help you pinpoint the areas of improvement, so you can plan ahead more effectively and make smart buying decisions.

Reduce IT costs with a unified platform

If your business is struggling along with outdated technology that hinders you, rather than helping you succeed, then now is the time to rethink what you’re doing. Today, modern restaurant management systems integrate all parts of the business, from kitchen to POS to head office and more, into a single platform. This way you get a complete picture of your business, understand your strengths and weakness, and can more easily streamline your processes.

We know that the idea of ripping out and replacing your old systems can daunting. Many restaurateurs worry about escalating time frames and costs. But if you choose the right partner, they can guide you through the process and help you realize a fast return on investment.

 

Blog Source : Ls Retail – https://www.lsretail.com/blog/slash-costs-in-your-restaurant-with-the-right-software-system

Restaurant Management ERP
December 26, 20190

How can Trident’s cloud platform manage your restaurant effortlessly?

Mortality in restaurants is a fact with several young firms shut down. What if the software could transform how restaurants are running by offering profound insights for more profit? Trident’s cloud-based restaurant management solution makes it possible by concentrating on advancing the bottom line and back-of-house productivity.

Trident takes into consideration all facets of restaurant management, including Inventory Management, costing of food and beverage, purchase orders, Table Management, Billing System, Point Of Sale, Vendor Planning, Price Monitoring, Costing of Food, Menu Management, and Reporting/Analytics.

Still uncertain of restaurant management technology premised on the cloud? Like the idea, but don’t know where to start? Don’t worry, we’ve covered you up. Below we will discuss how Cloud-based restaurant management software transforms the industry for seven reasons:

1) – Access information anywhere 

The mobile in your pocket or a laptop with a web browser and internet access are all you need to get started. Simply download the web site’s mobile app or account. To use the app you don’t need to be in the office, live with the hassle of VPNs or private networks.

2) – No more hefty long contracts

Why tie-up with a long, costly technology vendor contract and have technology that may soon be out of date? On-site technology requires long-term investments, contract service, and a much higher Total Ownership Cost.

The food industry is highly unpredictable, with frequent restaurants open and close. If you’re just beginning, you probably won’t be able to commit to fall tens or even hundreds of thousands of rupees on new technology.

Restaurant management technology focused on the cloud removes the need for a big upfront investment and the lower monthly cost helps you to show the ROI from day one.

3) – Flexible Payments 

When cash flow is a problem for your corporation (which is a concern for most businesses), then flexible terms of payment is a big thing.

You charge for your software-as-a-service (SaaS) with cloud-based restaurant management technology. For example, both month-to-month and yearly contracts are provided by some vendors. When part of the contract you are charging for, the latest technology, new functionalities and updates, infrastructure improvements, etc. are all included.

4) – Scale

The advantage of SaaS is that depending on your requirements, you can simply and quickly scale up or down. Open a new site, insert your current contract and get up and running before the end of the day.

You can add users, integrations, locations, new features, etc. with just a few clicks. No technician’s visits. No long cycles of implementation. No significant investment to store servers in hardware or storage.

5) – Integration with POS System

The ability to easily integrate with other applications is one of the strongest strengths of cloud-based restaurant management systems. Through APIs and other methods of integration, the cloud-based restaurant management technology can communicate with each other, share the data, and provide smarter, quicker, and simpler than ever before insights through stores and systems.

6) – Security 

Cloud computing is much safer than data stored on your computer or an internal database.

It has advanced security checks such as two-factor authentication for logging in, deterrent controls to alert potential hackers about protections, preventive controls which make accessing the cloud information more difficult for unauthorized users, and detective controls to react to intrusion events.

If anything ever occurred to your restaurant’s servers – like a flood, a fire, or a theft, you may not see that data again. Restaurant software based on the cloud often comes with built-in backup and redundancy.

7) No need of It professionals

If you are on-premise managing legacy systems, you need to understand what you’re doing. From routing, safety, restoration, debugging, and so on, nobody can go into a database office and start ripping cables.

You don’t need to employ an IT professional with cloud-based restaurant management technology. All you need is access to the provider of internet and software that is committed to supporting and guaranteeing your excellence.

Microsoft Gold partner Trident Information Pvt Ltd grants all of the above-mentioned advantages. For getting all the advantages you can contact our experts on https://www.tridentinfo.com/contact/ and add a query on our website.

Retail ERP Software
December 23, 20190

Don’t let your retail system destroy your holiday season – LS Retail

Holiday season trading is big business for retailers. As retailers up their efforts to draw in more shoppers and take full advantage of “the most wonderful time of the year,” it pays off to be prepared. NRF expects retailers to hire between 530,000 and 590,000 temporary workers during the holiday season, and to spend millions of dollars on window displays and marketing. But many forget one critical aspect that can make the difference between a profit-making and a loss-making season: the status of their technology.

From slow e-commerce sites to out-of-stock scenarios, here are some disastrous but all-too-common seasonal-related problems that retailers face, what causes them, and what can be done to prevent them.

Issue #1: Your technology can’t sustain the high volume of transactions/increased workload

The cause: Tech outages can be extremely costly – but for many retailers, they are a familiar nightmare. A study by LogicMonitor found that 96% of organizations have experienced IT-related disruptions, and 10% of organizations have had 10 or more outages in a three-year period. Common causes of down systems include network failure, usage spikes, human error, software malfunction, hardware failure and third-party outages. An increasingly common cause of outages are disconnected legacy software systems.

“One of the issues for some retailers is the fact that systems are, in fact, a patchwork of different technologies and functions added over time,” Neil Saunders, managing director of GlobalData, said to RetailWire. “As the demand put on them increases, they occasionally fall over. For others, it can be about capacity – which is why a lot of retailers have failures at peak times such as Black Friday.”

The solution: Retailers should look to replace their technology siloes, which are complex to maintain and costly to support, with a single retail system. A unified system can provide them with a complete overview of their business and all its data. On top of that, the technology is delivered by a single provider, which means full support, and simpler and quicker upgrades.

“The solution is unified commerce, one version of software servicing all channels,” retail industry thought leader Ken Morris said in the RetailWire roundtable. “Until retailers wake up and embrace this vision, we will continue to see these types of outages as it is almost impossible to keep this multi-tiered Frankenstein’s Monster running without more people or less complexity.”

Issue #2: Part of your system goes down, and you can’t promptly pinpoint which part, or you don’t have the resources to fix it quickly

The cause: Again, the cause are ageing, disconnected systems unable to communicate with each other, with unsupported hardware and software. Outdated tech will complicate the day-to-day running of your organization and put a strain on your resources. On top of that, if a part fails, it can be extremely hard to identify where your system is down. Without knowing what to fix or when the disconnection happened, how can you get your system back up and running, and minimize disruption to your business?

One of our clients, discount fashion retailer Gallo Clothing, faced this exact scenario one Christmas eve – its busiest sales day of the year. The store was full of shoppers when suddenly the cash registers stopped working. Gallo’s systems had stopped communicating with each other, but where had the glitch happened? The company couldn’t identify and fix the problem straight away, so managers instructed staff to process all transactions manually. With cashiers forced to write every item and price and calculate the total for every single shopper down, each sales transaction became painfully slow, and the queues grew longer and longer. Customers began to complain, and others left the store to shop elsewhere. Some never returned, unwilling to give the business another chance.

The solution: Retailers no longer need to put up with unreliable, siloed software systems that threaten the smooth running of the business. But they must be willing to invest in their future, rather than patching up old systems and hoping they won’t fail when they need them most.

“Retailers have spent years not spending enough on technology and building a robust future-proof architecture,” roundtable panelist Oliver Guy said to RetailWire.

The good news is that modern, unified commerce technology platforms aren’t as expensive as retailers may think, and they can also deliver a fast return on investment. Gallo Clothing now uses LS Retail technology as the foundation for its businesses. Not only has it not experienced any issues since the implementation of the solution, but it has also achieved record profits. The company says it’s because the system is so fast and efficient. Gallo’s president told us: “In the years since implementing the LS Retail software, we’ve seen more customers, sold more products and had much shorter lines.”

Issue #3: You can’t react fast enough to customer demand, and end up disappointing customers with out-of-stock items

The cause: Out of stock items are one of consumers’ biggest gripes. They’re also hugely damaging to a retailer’s bottom line. The “Out of stock, out of luck” study by global research and advisory firm IHL Group found that retailers are missing out on nearly US$1 trillion in sales because of out-of-stock items. And almost a third of shoppers ended up turning to Amazon when the product they wanted wasn’t in stock at their local store

Many retailers admit that the reason they experience out-of-stock scenarios is because they don’t have a complete view of their inventory, their data is unreliable, and they lack the tools to analyze their data and make accurate forecasts.

The solution: You can no longer get by with running weekly or even daily reports to keep track of their business. Today, you need a real-time view –  especially during busy trading periods.

Luxury fashion retailer Club 21|Armani Exchange gained this visibility when they upgraded their financial, admin, warehouse management, buying & merchandising, CRM and POS systems to a single software environment.

Clare Vella, retail director, told us about the first Black Friday after implementing their new LS Retail software. “It was 10pm on Friday evening. We were watching the sales hourly, and one store was seeing an enhanced level of trade coming through,” she said. “We were able to respond to this by calling the warehouse and getting an emergency delivery to that store, which was critical at that point. We increased our sales by well over three times the amount we could have done within that store that weekend by being able to respond in real time.”

Issue #4: You can’t easily accept returns across channels, or see where the item a customer bought/wants has ended up

The cause: While many retailers claim to have a true omnichannel strategy, meaning all their channels are seamlessly integrated, the reality for most is that they operate their physical stores and e-commerce as separate entities. But this siloed approach throws up a number of challenges, including a disconnected customer experience, lack of visibility across the organization, and an inaccurate view of inventory.

When a customer buys something online and then wants to exchange or refund it in store, your systems may be holding you back even if you’d like to facilitate the transaction. Perhaps the customer has paid online using PayPal, and your in-store staff can’t see the transaction, or don’t know how to issue a refund. Or maybe a shopper comes in specifically to swap an item, only to find that it is out of stock. All of these issues are caused by a disconnect between retailers’ online and in-store systems.

“The underlying issue is making sure that systems can talk to each other in near real time, which is needed to ensure that transactions and inventory can be fully reconciled, and that the business and its customers have reliable information on their accounts,” the ECR Community said in its report “Buy online, return in store”.

The solution: When you manage all channels using a single system and database, each customer account can be kept updated in near real time. And because inventory, logistics, sales and returns systems are linked through individual product identification and customer accounts, each item can be traced and located at any point in time. The result is that you’re able to work at speed, minimize product losses and ensure all transactions are reconciled.

Importantly, regardless of the channel they use to browse and shop, customers won’t be disappointed by out-of-stock scenarios as your online store draws from the general ledger to pull up real-time stock information.

Blog Source : https://www.lsretail.com/blog/dont-let-your-retail-system-destroy-your-holiday-season

Retail POS Solution
December 11, 20190

How Modern POS Can Help You to Boost Productivity of Your Restaurant

Nearly a quarter of dining owners and managers who have not updated their core restaurant POS software over the previous year intend to do so over the coming 12 months, based on new research. If you are in this class, how can you ensure that you select the appropriate technology and make the most of your investment?

Your POS device is your business’s pulse, and it’s a big and risky thing to replace it. That’s why so many restaurants are stuck to outdated cash registers and obsolete POS systems. Even after considering the limitations of your existing system, you don’t want to experience the trouble of a total overhaul of software and you’re hesitant to make a huge investment without knowing what the return on investment is. However, odds are, your old tech is diminishing your business and keep you behind worse than you know.

But where are you going to begin?

You need a new POS that is designed to meet your unique business needs. The correct solution could fully change the way your employees work, providing productivity returns – and even an employee’s job satisfaction. If you model your POS system correctly, the productivity of your dining floor could be improved by at least 20 percent. Now the main question is how? We’ll tell you in the following context.

1-) POS which simulates your menu

Arrange and display every food product from your stock including modifiers, in your POS, based on how consumers view it on the menu and make life a lot easier for your employees. They will be able to handle communicative instructions, where they can take orders in the same way that customers reel them off. No mayo and extra sweet onion sauce? No issue. You can set up your system to allow your employees to spend more time conversing with your consumers instead of modifying orders and browsing a user interface to discover customized alternatives.

We have collaborated with a large restaurant chain that saw efficiencies on the restaurant floor improve by as much as 40% because their workers use a POS system that matches the menu. After its deployment, they can manage requests for orders quicker. Customers are happy because they get great service, as well as being faster in and out of their seats.

2) Color-coded sections 

So you’ve arranged your POS just like your menu. You will make the system much simpler for your employees by having a colour code for each course. Orange starters, Pink paws, and Yellow desserts. And you could even break this down by getting color-coded parts in your courses. With such colour signs (which can be set as grayscale for all those who are visually impaired), employees will be able to flit between courses in less time and see all the different options for every menu item simply. Having your POS menu in this clean and descriptive manner will enable your employees to focus on delivering good customer service and enable them to work more effectively as well.

 3) Flexibility in seating and payment 

A group of guests enters your restaurant. They reserved seats online beforehand. The workers will easily review their booking information on the POS, which includes details of food allergies and dietary requirements criteria and make them seated quickly. Nearby, they recognize their colleagues at different tables putting their orders. They request if they can eat together with their food served at the same time. No issue, Due to the way the table management operates, your employees can effectively use the built-in seating application to shift diners around and feed information into the kitchen in real-time to ensure that their food order is in the right queue and that all meals come together.

Now they want to pay, and in various ways, they want to split the bill. Some choose to pay for their shared bottle of champagne and others need to pay for their beverages. Once again, the employees can meet their needs using the intuitively built POS, conveniently dividing the expense of the bill appropriately, enabling for gratuity and taking taxes into account directly. No errors, no trouble.

 4) Centralized POS System

Role-adjusted, permission-controlled user interfaces that all tap into the same central system ensures that your employees can effectively communicate with just some taps of the monitor and access the information they require. If everyone works from a single source of truth, you can enable them to work more efficiently and enable them to concentrate on the task in hand.

If the POS is part of a centralized system, supervisors can obtain the important information which they need to get the overall idea of business and recognize organizational weaknesses and strengths to take an initiative, quickly.

Contact us to find out how we can help you redesign your POS and your business to be more successful. We will be delighted to demonstrate you what our complete solution Dynamic 365 for restaurant management,  could do for you.

Uncategorized
December 6, 20190

Enterprise’s secret flavour to success- Microsoft Dynamics 365

As Fourth Industrialization spreads throughout the world, it ultimately reshapes the way enterprises operate and their staff work and food manufacturing is a key example. Digitization at the root of this revolution — supported and driven by cloud computing and likewise technologies such as artificial intelligence (AI), the Internet of Things, and machine learning — is enabling food manufacturers to always use information-driven intelligence to change their business operations and expand their business offerings by integrating innovative products with value-added services.

Trustworthy Microsoft’s cloud offerings as Microsoft Dynamics 365—provide manufacturers new and better ways of growing, innovating, and boosting operational efficiencies. For Food & Beverage, Microsoft Dynamics 365 has all the spices you need to handle your complex tasks, financial and compliance needs. Industry-rich features are provided in the cloud & on-premise, which makes an enterprise more agile. Food safety provisions, traceability of ingredients, shelf-life monitoring, recipe management and seasonal demand predicting are some of the challenges faced daily by food and beverage manufacturers. With the industry-specific Microsoft Dynamics 365, whether you are dealing in foods, drinks, frozen entrees or canned goods, food manufacturers are acquiring the resources required for success and prosper.

Microsoft Dynamics 365 provides a complete solution, ensuring that every part of your enterprise is fully connected, from human resources and financial management to warehouse operations and quality control. Add in industry-specific food and beverage manufacturing apps, then add a touch of advanced digital and shop floor technologies, and Microsoft Dynamics 365 will provide you with a formula for success.

The benefits of Microsoft Dynamics 365 for food manufacturing industry include:

  • The flexibility of recipes with batch processing technologies and industry-specific BOMs to help reformulation
  • Supports multiple Units of measure (volume, weight, pounds, cases, etc.)
  • Seasonal demand forecast for individual and multi-plant
  • Precise and clear consumer inventory management, including batch, lot and serial number traceability to automate turns and monitor expiry or best-in-time dates
  • The functionality of private labelling
  • Strong scheduling engine for planning volumes, advanced sequencing, waiting times and other dynamic scheduling criteria.
  • Conquering of the laws of the food and beverage industries
  • Two-way lot monitoring (from fields to grocery stores and back) for a clear and precise supply chain, including the purchase of raw materials and rapid identification of recall
  • Expiry, cross-contamination and shelf-life monitoring, first-OUT (FEFO) logic to reduce waste and streamline your stock
  • Strong labelling options to avoid unnecessary error labelling and regulatory fines

 

Microsoft Dynamics 365 provides some clear business advantages for the food industry, whether you need to boost your teamwork skills, improve productivity or protect your data, it will be there for you.

Now the question is out of too many Microsoft Dynamics 365 service providers, which service providers to opt for??

For that, you can blindly trust dynamics 365 partner

Trident Information Pvt Ltd. It is one of the renowned names in the market. For more information, you can go to https://www.tridentinfo.com/contact/

Retail POS Solution
November 26, 20190

Why Modern POS is your Business’s Necessity

Technology moves the organization forward. If you are a retailer who refuses to update your methods for point of sale, you may be left back in a realm of calculators, handwritten receipts and stock reviews late at night. POS systems provide retailers with a user-friendly way to enter the 21st century. Here are the 6 main reasons why retailers must invest in a POS system.

1) Reports on Sales

A POS system gives you the best analysis of your enterprise and automatically keeps track of its revenue. It is effortless to obtain information about a product range. Another advantage of the POS system is its capability to maintain your financial status, stock status, and sales status data. Based on this data, you can forecast the earnings for the month, the next two months or the coming week, which would be predicted statistically.

2) Adaptation to the Demands of the Customer

You can quickly identify which product categories are the most beneficial and the least beneficial from detailed studies. Understanding of which divisions and products do not fit well can provide you with the opportunity to build a marketing plan.
Therefore, depending on your industry, you can tailor your products in the store or your menu and so forth. Also, the system automatically conducts an in-depth analysis of the purchasing actions of customers. This advantage of the POS system would allow the organization to adapt to the needs of the team without using expensive research work hours.

3) Saves Quality Time

Another benefit of the POS system is to keep a record of the shipment and all items leaving your store. The program constantly shows you how much a particular item has sold and lets you know how much you’ve got in stock. This enables the POS system to place orders on its own when the stock is almost empty to the vendors. Therefore there is no need for an employee to spend quality time doing the same.

Also, if a customer wants to know about a product’s availability or details, the seller can quickly check it in the system. The service will be improved by reducing the waiting time for the client.

Besides, a POS system can help you determine margin and measure taxes automatically.

4) Minimize Errors

The cost for a service can be modified and it will be adjusted automatically throughout the entire system, so prices will always look the same throughout the whole process. The organization, therefore, ensures that rates always suit the specified cost of the product and prevent dissatisfied customers.

5) Execute the Loyalty Program

A POS system can store all your customer information. It allows you to find out what each of your customers ‘ favourite products is. This advantage of POS systems can be very useful when adjusting to each of your customers the brand deals and promotions. They are going to feel special and well treated and it can generate an intention to buy.

6) Management of Employees

A POS program can be used to validate that employee’s additional sales. It can, however, also be used as a management tool and as a criterion for compensation. By doing so, workers will become more empowered and more flourishing. This will increase sales and enhance customer service.

On the other side, the worker can monitor their own sales stats which can help the employee become more aware of their long term goals. To sum up, we could conclude that a POS system makes the company more budget-focused, provides you with more transparency into sales, saves a lot of time, strengthens relationships with clients, and uses data previously recorded to set economic targets.

You can contact the Microsoft gold partner Trident Information System or add a request to our website if you want to have a POS system in your company. Trident provides the best POS Software in India.

Microsoft Dynamics CRM
November 20, 20190

5 ways to find appropriate CRM solution for your organisation

A quality CRM is created to efficiently handle data across various customer profiles, while also providing you the courage to relate to each in an organized and professional manner. It is the number one device for the sales team and will facilitate building and sustaining long-term relationships with customers.

It assures higher lead generation, and boost overall sales. When a business does choose to invest in a CRM system, it needs to invest in the right one. It is very crucial to examine that it gives a perfect match with your daily business practices. That’s why in this context, we will discuss the 5 ways to examine before investing in the CRM software.

1) Impeccable Approachability and Scalability

Aside from various platform approachability, the top CRM should be cloud-friendly, providing passage anywhere and whenever you want, and less overhead expenses compared to on-premise solutions.

The various famous CRM companies facilitate access to the cloud when needed apart from the phone, desktop, and any smart device. Not only does this improve connectivity and comfort of use, but also performance and productivity; users can then have the liberty to pick the platform which they find most beneficial at any given time. Another thing to consider is scalability; will you be able to simply add users as your organization develops?

Market-leading CRM that is Trident’s Microsoft Dynamics 365 offers the most relevant features, vital to businesses with multi-platform accessibility.

2) Not Restricted to only Sales

There are several CRM’s in the marketplace, however, the one that is an ideal fit for you is the one that complements how you work. Your team will be benefitted in every step of the sales process through it, from taking a lead to closing a deal.

It should update itself automatically if any changes that may happen in the future through its built-in flexibility. And most importantly, it should not only restricted to sales but also flatter every aspect of the business process like customer accounts, marketing, or customer service.

A strong CRM solution should create solid inbound tactics to transform any leads to potential clients. Connecting smart features and functionality, it will connect several departments, and increase productivity.

3) Customization and Reporting

Departmental procedures of different businesses can vary greatly. Therefore a good CRM should be customizable to match each company’s needs.

Customization right down to the level of every user can be very beneficial for any organization. You do require software that can provide you penetrations into your data through reporting that occurs across the board, enabling you to boost your profitability.

 4) Past Record of the Provider

There are a lot of CRM choices obtainable in the market today which makes it difficult to opt for the best. Research and reviews indicate that price can’t be the reliability factor for selecting CRM, then what should be the reliability factor?? The answer is the track record of an organization. Picking a firm with a demonstrated track record vs. a fresher one always serves to benefit by ensuring all your data is secure in the present and the future.

5) Cost of the CRM

Small, and medium-sized firms need to consider the pros and cons of pricing when picking a CRM. Firms must thoroughly review what features the cost will cover, and what may need additional investment. The budget must take into account training, after-sales service, future upgrades along with the initial payment. Any important integration, customization or any new equipment that may be required, and come with a price tag.

There are many cost-effective CRM solutions accessible to suit every budget need. All you need to do is some research, and look for feedback from the listings, user databases or forums, so you can narrow down the right choice at your given budget. Other options include Trident’s Microsoft Dynamics CRM that combine the best for both functionality and pricing.

If you are looking to improve customer satisfaction levels through Microsoft Dynamics CRM? Talk to Trident’s CRM experts to know what features you can use according to your organisation (big or small) to make your CRM process more efficient and productive.

Trident’s Microsoft Dynamic CRM is a great example of remarkably flexible software that is fairly effortless to use for small and medium businesses, as well as large-scale, multi-stage operations. Aside from customization, it also blends smoothly with third-party products to provide you total command over your sales.

Uncategorized
November 16, 20190

5 reasons why Business Intelligence should be integral part of an organisation

Many corporate owners and managers are flooded by ‘ information overload ‘ in today’s client-centric, digital-first environment and are desperately trying to find ways to gain better control, insight, and knowledge from data of their organization.

One of the best solutions to this growing problem is to adopt a Business Intelligence (BI) strategy, but in reality, many companies have been slow to do so – due to a lack of knowledge of exactly what it involves, where to start, and how long it will take to see any benefit. Therefore in this context, we will discuss the 5 reasons why Business Intelligence should be an integral part of your organization.

1) Making intelligent choices

As a business manager or operator, a good grip on what metrics the organization tells you is essential. Information, as we all know, is not necessarily equal to intelligence! This is especially the case if that information is ‘siloed’ in disparate parts of your business.

The primary objective of a BI program is to turn the data of your organization into organized, analysable knowledge. It is clear from the experience of our customers that getting up-to-date, data-driven information at your disposal will not only lead to improved business decisions but eventually lead to excellent financial results.

2) Help to attain marketing and sales targets

Your Business Intelligence program will provide in-depth analysis to jumpstart sales, enhance marketing function performance, and – crucially – shake the way both teams work together.

Let’s start with sales. Providing the salespeople with information that can quantify their operation and identify trends in customer behaviour is necessary if their solutions are to be positioned more efficiently and if they take advantage of all opportunities for upselling and cross-selling.

In marketing, the team can benefit greatly from BI by making sales information more accessible, which can be used to fine-tune and tailor their marketing campaigns. You can use software features to monitor and evaluate each campaign and use gathered information to ensure that potential advertising campaigns are as successful and effective as possible

3) Strengthening production

Business Intelligence has the potential to release inefficiency bottlenecks, refine existing business processes, automate routine tasks and bring new levels of organization and prioritization to everybody’s work.

Effectiveness and productivity improvements can be significant, with more attentive customer support, better time management for salespeople, and shorter product development cycles and marketing campaigns.

4) Enhance the accuracy and enforcement of data

Not only does the keeping of data in different siloes make it almost impossible to get your consumers ‘ 360-degree view, but it also hurts the very practical issue of data reliability and quality, which will harm all facets of your business. Addressing the underlying integrity of your data in any BI venture is indeed important – but we also see improved data management as a clear motivating factor behind such investments.

For instance, centralizing data helps to improve transparency and expose inaccuracies and gaps that will lead to wasted marketing spend, not to mention potential brand damage caused by sending insensitive or mistargeted communications.

5) Boost ROI

The culmination of all of the above points should be an enormous improvement in your business-wide return on investment – from everyday performance management, revenue conversion metrics and customer experience to research, modelling, and future growth strategies

In general, smart technology is adopted to track, advise, direct, manage and calculate Customer Experience – incorporating the notion firmly into the culture of the company that each group and each person is responsible for putting the customer at the heart of the business.
As we have already mentioned, the emphasis is on moving away from department-specific solutions and towards organizational implementations that help businesses maintain their strategic and tactical business operations closely associated with current goals.

That’s why BI can be summarized as offering managers with “a clearer understanding of how well their businesses are performing and whether they are achieving targets.”
You should contact Microsoft Gold Partner Trident if you want BI tools and their benefits. Our BI specialist will guide you to optimize your productivity and take maximum advantage of BI technology.

Uncategorized
November 8, 20190

7 Steps to Implement ERP in a Right Way

Enterprise Resource Planning (ERP) systems are utilized by businesses looking to manage their business functions within a centralized and integrated system. ERP is commonly used by companies working within the supply chain to help keep track of all the moving parts of manufacturing and distribution. ERP can be utilized by several different industries including those in Retail, Logistics, Manufacturing, Hospitality, etc. ERP is really important for any organization, it could act as a backbone of any company but you have to keep a lot of things to take full advantage from your ERP which we will discuss in below context.

Steps to Implement ERP 

1- Finding objective and scope

Before ERP implementation recognizing the objective and scope of implementing ERP is very important. You should ask yourself a question that “What should ERP be implemented for” and the Key Performance Indicators (KPI) have to be analysed. You should not focus only on the present objective but you also have to keep in mind the future objectives as well, which enables your business to accommodate changes in your future.
As per Panorama’s study, 61.1% of ERP implementations take longer than expected and 74.1% of ERP projects exceed the budget. Blurry definition of the ERP requirement is the main cause of a long time and over budgeting. For that you should know the scope of implementing ERP, the ERP demand list should be generated depending on budget and core necessity.

2- Selecting ERP Vendors

In this competitive environment, the election of the ideal product is important to achieve productivity gains. There are over 500 ERP applications in the market. While selecting the perfect ERP application for your business, you should know the vendor’s previous projects, industry vertical and experience.

3- Monitor Foundation 

According to Mint Jutras, 23% are unable to grow their business as quickly as they would like and believe this to be because they lack the tools they need in their current ERP system. The infrastructure on which the software will operate has to have the expanse of scalability along with options to update as per the demand. Such a requirement should not be limited.

4- Make Employees Ready for ERP

Big changes in any organization could also lead to the retention of employees, this could immensely influence the growth rate of a company, therefore management should involve their employees and develop them psychologically to clarify the critical questions like – HOW will ERP help an organization to rise? OR How would ERP enhance productivity? OR How would an ERP automate back-office functions and save time? A couple of brainstorming sessions will build employees’ confidence and prepare them to welcome the good change with open arms.

5- Technology & Knowledge Transfer 

21% of ERP implementations fail to give significant business benefits. The causes vary, beginning with inappropriate customization occurring from ill-trained personnel operating data to the solution. Training is the most important aspect of the ERP software implementation process. It assures there are fewer issues and higher success, especially when ERP is implemented for the first time in the company or when the platform is changed from one ERP solution to another. Decent use of technology and a useful knowledge transfer, along with proper training should be considered.

6 – Testing 

According to a Panorama Research study, 40% of ERP implementations cause major operational disruptions after go-live; therefore, proper testing is necessary before implementation. In the testing phase, improvising can be done keeping core objectives in mind simultaneously. Testing is an important phase of the implementation process, which takes care of system and user acceptance testing.

7 – Maintenance

Once the ERP solution is properly-checked and implemented, it is the time to go live. After going live you your ERP needs continuous maintenance and updating to avoid any glitches and irregularities. It is a continuous process, not a one-time event.

Now the question is out of 500 ERP applications right now in the market, which one is the best to choose?? Trident (Microsoft ERP partner) ERP Software Solutions are one of the best ERP software providers in, India. Our ERP analyses your business individually before coming with an efficiency offer in order to meet the best needs of your business. We provide customized ERP software solutions in cloud & web based environment, which is our strongest value propositions. Our ERP consists of various building blocks, which enables businesses to choose modules according to their exact needs and integrate all of their key processes into a single solution.

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