The Hospitality Industry mounts severe pressure on the management as well as the staff. With increasing customer demands, restaurants are innovating strategies to cope with each other and move ahead. According to Deloitte research, 67% of consumers believe that having an authentic and engaging environment is the most important part of the overall customer experience. One can achieve this with Restaurant Management Software that offers Restaurant POS Systems.
However, frequent staff turnover is one of the most common issues in the F&B industry. Due to lack of staff, existing staff are expected to exceed more than the scope of their duties. This can lead to poor customer service, too much pressure on the staff, and exhausted resources.
Thankfully, we have Restaurant Management Software available which assists restaurants to adopt the latest approach, shun staff load, and ensure maximum engagement to the customer.
For businesses still working on outdated technology, things are not smooth: they encounter issues like:
- High staff turnover.
- Exceeding pressure on the existing employees.
- Discontinuity of operations due to hardware breakdown.
- Slow operations due to working in silos.
- Overstocking and under-stocking of operations.
- Hectic schedules, especially during peak times.
- The pressure of waiters to coordinate between customers and the chef.
Technologies to Relieve your Staff and Endorse Better Customer Service
Owing to the technologies available in the market, you can equip your employees with robust advances and boost their productivity. Enable them enough time to give it all to the customers.
Cloud POS that Integrates Stock, Menus, and Prices
When the time is gone the waiter would roam around with a piece of paper and pet to deliver it straight to the kitchen with the risk of smudging or losing it their way. They can now use a Point-of-Sale solution that works on both mobile and tablet. These devices are affordable, easy to find, and more convenient. Your staff can go to the customers and record their orders and transfer the data to the kitchen. Apart from this, on the one hand, they can take orders from a group chilling at the terrace, while on the other hand, they can receive payments from the same POS on some other tables.
Things get way simpler with this technology. Additionally, they can also keep tabs on stock availability and avoid confusion where they must come back to the table and apologize for the inconvenience. They can also let customers know of the latest deals and offers on a specific meal, also they can suggest the most recommended dish so far to the customers.
If you opt for a unified Restaurant solution like LS Retail and integrate head office, kitchen, and the front office, your staff can be sure that the information they are provided: from prices to ingredients to product availability, is completely up to date.
Kitchen Display Systems
Coupled with the modern restaurant management software and cloud POS, the kitchen is connected with a two-way communication system where the orders are directly sent to the specific kitchen counter. Since the kitchen is sectioned among grills, fryers, bakes, beverages, salads, etc. the orders are sent directly to the right kitchen counter.
The Kitchen Display System (KDS) also enables additional facilities like customer comments, customization, and allergic altars to be marked specifically. Apart from this, it even enables manual customization so you could segment sections accordingly.
All these features are the precious support your staff desperately needs, especially during peak days and festive seasons. An effective KDS will also decrease the risk of dishes being sent back to the kitchen.
Communication and clarity are necessary to maintain a healthy relationship between an employee and the employer. Miscommunication can leave both stressed out and exhausted. No employee likes being called during their day-off and asked why they are not there at the workplace and similarly, no employer likes to make such calls. You can have restaurant management software that is equipped with built-in scheduling functionality and organize complex shifts while sharing clear expectations.
A complete planning system also helps you apply up-to-date scheduling information to payroll, eliminating errors and ensuring you compensate everyone on time.
Every staff member in a restaurant is assigned specific tasks and needs relevant information to comply with them. A waiter needs to know what dishes are available in the kitchen. Those working in the kitchen need to know the availability of the raw material, produce orders on time and know where each item is placed. As part of the management faculty, you need to make strategies to cut costs and provide maximum output.
You can cut costs and time with a customizable system that gives exact information each employee needs to see; you can maximize your staff time with role-based interfaces that enable them to focus on tasks relevant to them to deliver faster and more efficient services.
Intelligent Analytics and Report
The output of a restaurant does not limit its dining tables and staff alone. The managers need robust analytics tools to get insights into how their business is performing and pull out if the specifics are even working.
They can figure out where the business needs modifications? Are our loyal customers not coming back as frequently as before? Are our current facilities satisfying enough? Having such technology offers a glance over the prominent aspects of their restaurants.
These days, restaurant managers no longer have to browse through their Excel sheets and find out the issues. Instead, a Restaurant Management System supporting Intelligent Analytics and reporting functionalities enable insights the manager needs to act on. They can track loyalty programs, outputs, and success of the business while offsetting changes in ingredient pricing, menu customizations, staffing and offers, etc.
Restaurants need to get smarter and load their staff with less pressure. Equip your restaurant with a modern restaurant management system and optimize staff efficiency. LS Retail is one of the most renowned restaurant management software. Contact Trident if you are looking for its implementation.