Website Trident Information Systems Pvt. Ltd.

Position Title:  Service delivery Manager

Work Location: Delhi

 Exp Level: 6+ Years

 Salary Range 7 to 9 lacs per anuum

Job Description:

  • Should have minimum 6+ years of IT experience with minimum 5+ years of experience in to IT Service Delivery operations.
  • Experience in handling IT based support services projects with Good communication and interpersonal skills.
  • Initiate and set goals for programs according to the strategic objectives of the organization
  • Plan the programs from start to completion involving deadlines, milestones and processes with Program Governance framework
  • Devise evaluation strategies to monitor performance and determine the need for improvements
  • Should be contributing to and implementing Operations and Delivery Strategy.
  • Responsible for continual improvement in line with the business and delivery strategy.
  • Managing a team of 15-20 technical consultants
  • Establish relationship with senior stakeholders across the organisation.
  • Should be the spokesperson on the operational impact on areas concerning product
  • Motivate the team to achieve their objectives and performance targets.
  • Prior experience in IT solutions for Retail Industry is essential.
  • Prior knowledge of Microsoft Dynamics NAV and LS Retail software will be added advantage.

Company Profile:
Trident Information Systems Pvt. Ltd is one of the leading global providers of Information Technology services and business solutions with over with a proven track record of over 19 years.
Trident Information Systems P. Ltd. serves clients in India, Middle East and Asia Pacific and takes pride in having a sustained business relationship with its clients through its project delivery and support engagements of high order. The Firm through its alliance with Microsoft, SAP and IBM not only provides implementation services in enterprise application packages but also provides niche solutions and services in its quest for serving clients beyond the expected returns from package implementations.

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