Microsoft Dynamics CRM

Customer Story : CRANE Worldwide Logistics centralised their sales platform with Microsoft Dynamics 365

As it approached its 10-year anniversary and its first billion in revenue, global logistics and freight company Crane Worldwide Logistics looked for a modern platform that brought all its sales tools into one place. With the Microsoft Relationship Sales solution, which brings together LinkedIn Sales Navigator and Microsoft Dynamics 365 for Sales, its salespeople have …

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New AI features connect and extend insights across the organization

Today we’re unveiling new and enhanced artificial intelligence (AI) capabilities across Dynamics 365 applications, as well as a new solution to help project-centric services organizations transform their operations. Joining more than 400 new and updated features in the 2020 wave 1 release, these new capabilities expand a fast-growing set of applications powered by AI-driven insights, and further propel our vision to empower every organization to …

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Turn prospects into engaged customers with intelligent sales and marketing

[vc_row][vc_column][vc_column_text] The selling landscape is undergoing fundamental changes, many of them driven by the effects of B2B customers’ experience as everyday consumers. Many retailers have created personalized, nearly immersive, online experiences for each customer. Consumers shopping for goods and services continually experience fresh and delightful interactions, from highly customized offers and recommendations to frictionless channels …

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5 ways to find appropriate CRM solution for your organisation

A quality CRM is created to efficiently handle data across various customer profiles, while also providing you the courage to relate to each in an organized and professional manner. It is the number one device for the sales team and will facilitate building and sustaining long-term relationships with customers. It assures higher lead generation, and …

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Microsoft Dynamics 365 for Customer Service

Every interaction matters in customer service. We help brands build advocacy and loyalty by creating effortless service experiences. Key Benefits  EARN LOYALTY: Provide personalized, contextual interactions on any device through the self or assisted channel of choice and convenience. EMPOWER AGENTS: Provide agents with intuitive access to everything they need to deliver fast, effective service – with …

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