The retail management software selection process is a complex and
difficult task. Implementing, maintaining and upgrading a core business
software solution over a five-year term will average $100,000 – $500,000
for the typical mid-market retail organization. On top of that, the software
you choose will impact your business’s operational effectiveness for the
next 6-10 years.
Given the significant commitment and investment required, it is shocking
how few retailers invest the appropriate resources and complete the
required due diligence. The problem is, a lack of work at the beginning will
show at the end. It is therefore unsurprising that many new
implementation projects end up not fulfilling the business requirements
and expectations. In the latest Panorama Consulting Solutions survey on
management system implementations, 28% of the companies described
their most recent ERP rollout as a failure. A further 30% was unsure
whether their implementation could be considered successful – or failed.
Although too often overlooked, the preliminary selection steps are
necessary to ensure that this critical business decision, which will affect the
company for years, is taken based on empirical data and pragmatic criteria.
This white paper outlines 7 all-too-common mistakes many retailers make
during the business software selection process.
Mistake 1: Believing that all retail management solutions are the same
Mistake 2: Starting the process with a fixed idea of what you need
Mistake 3: Leaving the selection process to the IT department
Mistake 4: Deciding that “cheapest” means “best value”
Mistake 5: Tightly controlling vendors in an attempt to decrease costs
Mistake 6: Giving too much importance to the demo
Mistake 7: Not getting references
So how do you choose the right approach?
The best place to start is internally, with requirements gathering. Define your organization’s corporate goals, objectives/metrics, and strategic imperatives. Review your business requirements, and list all the challenges that are preventing your organization from
meeting its objectives. To accomplish this, it is critical to develop an internal company vision and scope document.
Making the right choice for the future :
Retail management software projects are a high-involvement,
highly demanding process. At the same time, the software
solution you choose will significantly impact your business and
business processes for the next 5-10 years – so this is not a
decisions to be taken lightly.
Throughout the process, keep in mind the 7 software selection
mistakes outlined in this paper. Use them as a litmus test to
select a retail business software system that enhances your
business results, rather than falling for one that will, along the
way, undermine your productivity and flexibility.
Follow this methodical process, and you will significantly
increase your probability of project success – where success is
determined by being on-time, on-budget, and delivering
measureable business value, today and in the future.
To avoid unhealthy and unnecessary project risk:
- Examine your buying process for transparency and executive availability. If you are setting up a dynamic that promotes confusion rather than collaboration, stop it before it’s too late.
- Clearly define, then share, the project’s anticipated measurable business benefits with the vendors.
- Ask for the vendors’ advice on incremental business benefits, process improvements or cost reduction measures that your organization may not have contemplated.
Trident LS Retail Solution for your Retail Business :
Is the sheer amount of similar retail software on the market making you dazed and confused? Do you need help to understand what you actually need, and how to work through contradicting business requirements? Contact with our Consultant
LS Retail is a world-leading provider of business management software solutions for retail, hospitality and forecourt businesses of all sizes. Our all-in-one management systems power tens of thousands of stores, restaurants, cafés, bakeries, pubs, food courts,
cafeterias, and more.