We work closely with our customers to effectively deploy packaged applications and to develop customized applications and interfaces as needed:
- ERP Package Selection: We help our customers make high-value long-term IT investments in scalable, flexible systems by choosing best-of-breed enterprise applications, with off-the-shelf functionality to suit current and future business requirements.
- Implementation: We help our customers customize enterprise applications to meet their unique business requirements.
- Integration: We help integrate different applications in the enterprise IT landscape by creating Interfaces with other applications, and deploying these solutions both locally and globally at single and multiple sites using our proven global delivery model.
- Enhancements: We continue to help clients improve current applications to meet new business requirements. We advise our customers about potential enhancements including re-designing business process to improve results, updating screens, reports, and application logic, as well as deploying new applications functionality modules.
- Upgrades: In the ever-changing business environment, technology and product suppliers regularly introduce new versions to provide additional functionality or improve current business processes. We advise customers on the need to upgrade and, if required, ensure a smooth transition to the new version.
- Application support: To keep businesses running smoothly, we help customers run their ERP applications using stringent SLAs to help ensure performance. We have the experience to run globally distributed installations and skilled teams to support 24x7x365 days operations. We use our global service delivery model with proven processes, methodologies and tools to provide a cost-effective support operation.
- Production support: We offer full production support services for ERP applications and perform various tasks such as system and database monitoring for performance, health checks, patch upgrades, root cause identification and analysis, which enables customers to run their business efficiently.
- Hosting: We also provide full application hosting facilities with complete system monitoring, backup processes, and disaster recovery services.
- Development: When ERP implementations require custom interfaces to link into existing applications or to extend reach and improve performance, our highly skilled team can provide the development support needed to build and deploy the additional solutions needed.