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Healthcare & Pharma

Today, healthcare organizations are pressed to operate at lower costs while delivering excellent service to the patients. At the root of these challenges is the need to run more efficiently - whether its financial data required driving business decisions, human resources information for employees, or solutions to manage key relationships. And in many organizations, efficiency is hampered by paper-based data collection and disconnected, proprietary information systems that don't operate on one standardized platform.

Healthcare providers require a unique Information Technology infrastructure to provide outstanding services while keeping costs in line. These IT needs usually fall into six major categories:


Digital Hospitals are delivering business outcomes today by extending information-enabled process, consolidation and integration of technology and integration and simplification of the processes .

  • Clinical information automatically captured and fed into electronic patient record.
  • Electronic decision support - accelerating and improving treatment decisions.
  • Interactions between patients and staff are radically improved.
  • Changes in patient conditions can be communicated in real time enabling faster response.
  • Location-based services and WiFi tags helps staff locates resources faster and manage assets better.
  • Bar coding and RFID technologies greatly improve medication administration - one of the most error-prone care procedures.
  • Portable devices and wireless communication extend the organizational boundary, leading to better, more efficient care for chronic-condition patients.
  • Vast amounts of data can be captured for medical research, speeding the creation of new treatments and healthcare delivery options.


Microsoft Dynamics ERP applications (Microsoft Dynamics AX or Microsoft Dynamics NAV),streamlines processes, increases productivity, and improves decision-making in areas that are critical for healthcare providers.

  • Financial Management Systems Financial Management offers a wide range of functionality including general ledger, accounts receivable, bank reporting, cash flow management, and easy reconciliation.
  • Supply Chain Management Systems Seamlessly manage and monitor healthcare goods and services from requisition to procurement and inventory management.
  • Human Resource Management HR/Payroll enables you to attract the best employees, manage all personnel-related processes, track meaningful benefit programs, manage payroll, offer employee self-service capabilities, and deliver the information managers need to make better decisions.


With Microsoft Dynamics CRM, healthcare providers can improve the delivery of care, lower costs, and help patients manage their health. Using Microsoft Dynamics CRM tools, you can:

  • Streamline administrative tasks so you can concentrate on patient needs.
  • Coordinate care more effectively with shared access to patient information.
  • Improve patient experience and quality of care with applications developed with the XRM framework.

Health portal solutions built on Microsoft Sharepoint or IBM Websphere Portal provide the foundation for more streamlined and efficient information sharing. This helps healthcare professionals work together more effectively, respond to issues more quickly, and deliver higher quality care at a lower overall cost.

  • Provide quick access to important data and a consolidated view of clinical and non-clinical information.
  • Provide customized functionality and location-based access that optimizes workflow for the healthcare provider.
  • Retrieve integrated patient information from anywhere, anytime.
  • Optimize staff efficiency, provider decision making and quality of patient care.
  • Minimize operating costs by driving productivity and streamlining information gathering.
  • Significantly reduce access time with easy application integration tools that comply with healthcare interoperability standards (HL7, CCOW).
  • Enable providers to obtain customized information from a security-rich, single point of access.


In a market that is both competitive and heavily regulated, healthcare providers are challenged to improve quality of care and customer satisfaction, while lowering costs and increasing revenues. Business Intelligence helps its customers achieve these goals with tools and solutions for performance management (PM), enterprise business intelligence (BI), reporting, and integration. Our Integrated Business Intelligence solution platform tailored specifically for healthcare providers that include pre-built performance management scorecards and dashboards; secure, role-based, self-service operational reporting; advanced ad hoc analytics; and enterprise search. Underpinned by a robust data model, it includes modules for clinical, operational, and financial business intelligence and decision support.


These solutions based on IBM Optim & Tivoli Solutions enable your organization to:

  • Accelerate patient care while complying with ethical and regulatory requirements for privacy and security.
  • Obtain affordable long-term storage of patient studies, regardless of size.
  • Share your infrastructure to house image types used in different picture archiving and communication systems (PACS) applications.
  • Integrate data from health information systems, such as patient records and insurance data, into your solution.