Trident Information Systems
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India-    or    +91 11 6940 0449
India-    or    +91 11 6940 0450
CRM - Microsoft Dynamics CRM & CRM Software in India


In such a competitive global marketplace, companies must focus on attaining new customers, retaining the loyalty of existing ones, and enhancing customer satisfaction in a holistic manner. Customer relationship strategies vary widely across different industry verticals, and each has its own set of challenges.

We provides holistic Customer Relationship Management solutions that cater to all aspects of a CRM application:

  • Customer Interaction Service Center Management.
  • Sales Force Automation.
  • Retail Channel Management.
  • Dealer Network Management.
  • Campaign Management.
  • Service Management.
  • Internet Sales and e-Commerce.
  • Customer and Sales Analytics.

Our CRM services offerings are provided using Microsoft Dynamics CRM
  • We create a fully integrated application that binds the customer, the business and financial data sources together onto a single platform.
  • Our integrated multi-channel analysis helps us view the entire spectrum of customer activity.
  • We invest energy in modeling and forecasting and set key performance metrics.

Microsoft Dynamics CRM Online

Microsoft Dynamics CRM Online offers your business all the features and functionality of the on-premise Dynamics CRM solution, with the cost savings and convenience of an on-demand solution. A CRM Online solution from Trident offers flexibility, with various options for purchase and access, in a solution that works the way your people already do. Designed to function like the Microsoft Office products your people are already familiar with and integrate with Microsoft Oulook, CRM Online offers fast user adoption and decreased downtime.
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Trident Global Business Service ( a unit of Trident Information Systems Pvt Ltd.) – Rated amongst the best Enterprise Resource Planning (ERP) and CRM (Customer Relationship Management) implementation partner, consulting companies & firms. We provide solutions on Microsoft Dynamics NAV / AX / MSCRM across the globe. We are a top Microsoft Gold Certified Partner for their top ERP software system - Microsoft Dynamics Navision / Axapta / MSCRM. We are the largest LS Retail and AX Retail partner with the maximum no. POS / Retail ERP implementation with certified consultants on LS Retail, Navision & AX Retail . We have our practice of AX Retail and Axapta 2012 implementation. We have been a consistent President Club Winner. Our service areas are Dubai, Abu Dhabi, Sharjah, Oman, Kuwait, Qatar Bahrain in UAE, Saudi Arabia, Africa , Delhi , Kolkata and Mumbai in India.