Research suggests that large enterprises spend an average of 70% of their IT budget on Application Maintenance of existing system. Clearly, Application Management presents high potential for cost savings in global enterprises.
We offer a cost effective solution to customers through.
- Focus on performance measures and continuous improvement besides Service Level Agreements (SLAs).
- Timely resolution of issues and root cause analysis of each issue.
- Established support matrix offering Help Desk services.
- Multi-level maintenance process using a Corrective, Preventive, Adaptive & Perfective approach.
Our Differentiators
- Proven Application Maintenance Services to Global
Customers.
- Over 250 Person years of Enterprise Apps Maintenance Experience.
- Supported over 1000 ERP Seats across multiple countries across multiple languages.
- Created Large ERP Knowledge Portals and have developed Role Specific Documentation.
- Proven Cost Effective Global Support Delivery Model with Onsite, Onshore, and Offshore Models to suit the Client Support Needs.
- Expert pools of qualified technical and functional consultants, business analysts and process consultants, program managers, and solution architects readily available.
Methodology
We have developed a high level of competency in providing Support for IT Operations remotely for many global corporations. We have a unique and proven Application Management Methodology to ensure:
- Efficient knowledge transfer from existing staff.
- Effective take over of Application support.
- Smooth & transparent operations.
- Cost effective services.
- Service is in line with SLAs.
Click here to enquire about our Application Support Services or to get in touch with our representatives.