Trident Information Systems
 
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Home » Services » Application Support and Maintainence

Application Support and Maintainence

Research suggests that large enterprises spend an average of 70% of their IT budget on Application Maintenance of existing system. Clearly, Application Management presents high potential for cost savings in global enterprises.

We offer a cost effective solution to customers through.

  • Focus on performance measures and continuous improvement besides Service Level Agreements (SLAs).
  • Timely resolution of issues and root cause analysis of each issue.
  • Established support matrix offering Help Desk services.
  • Multi-level maintenance process using a Corrective, Preventive, Adaptive & Perfective approach.



Our Differentiators

  • Proven Application Maintenance Services to Global Customers.
  • Over 250 Person years of Enterprise Apps Maintenance Experience.
  • Supported over 1000 ERP Seats across multiple countries across multiple languages.
  • Created Large ERP Knowledge Portals and have developed Role Specific Documentation.
  • Proven Cost Effective Global Support Delivery Model with Onsite, Onshore, and Offshore Models to suit the Client Support Needs.
  • Expert pools of qualified technical and functional consultants, business analysts and process consultants, program managers, and solution architects readily available.

Methodology

We have developed a high level of competency in providing Support for IT Operations remotely for many global corporations. We have a unique and proven Application Management Methodology to ensure:

  • Efficient knowledge transfer from existing staff.
  • Effective take over of Application support.
  • Smooth & transparent operations.
  • Cost effective services.
  • Service is in line with SLAs.

Click here to enquire about our Application Support Services or to get in touch with our representatives.